This page provides information on person-centred visiting in our mental health wards. Information about visiting in all other areas can be found on our Person Centred Visiting page.
Frequently Asked Questions
If you are the person in hospital
On admission to the ward, you will be asked about your preferences for visitors. Your family and/or significant others can also contribute to this. We will record this on a visiting form which will be kept with your care plan.
Can my children visit?
The importance of maintaining family connections with your children, when you are in hospital, is important. We will discuss this with you and your family at admission and during your hospital stay. Where possible, we will facilitate visits in a designated family area.
If you are the visitor
We have no set visiting times. This means you can be here to support your family member or friend at any time during the day. Please discuss with your family member or friend what they would like in terms of visits and what times would work best for you both, then talk to ward staff about your plans.
There may be times when visiting takes place in a communal area or visiting room, the nursing staff will advise where visiting is offered in each ward.
Should you need to access an area out with the dedicated visiting area, please speak to the nurse in charge.
Can I visit during mealtimes?
In those Mental Health wards where visiting can only take place in dining rooms, family support during mealtimes will be discussed and agreed as part of individual visiting and care plans, in conjunction with the individual, the people who matter to them and staff.
As a visitor, what safety measures do I need to follow?
To ensure a safe environment and that of yourself and others, please discuss with the nurse in charge what is safe and not safe to take into the ward. Examples of items not deemed safe are glass bottles, knifes, medications and plastic bags. Any electrical equipment should be handed into staff to be safety checked.
Can I take my family member out of the ward when I visit?
We recognise the benefits of having the opportunity to spend time with those visiting away from the immediate ward. However, there may be times when this is not possible. Please discuss this with the nurse in charge, and always let the nurse in charge know when you are going out of the ward with your family member.
Returning following time off the ward with family member
It is important for staff to know when patients have returned to the ward. This ensures that staff maintain overall safety and activity on the ward, and allows staff to plan therapeutic engagement. In addition, this provides family members with the opportunity to feedback to staff on how the visit has gone and ask any questions regarding this.
Welcome to the Ward / Department posters are in place at all ward/department entrances to provide at-a-glance essential information for visitors to the area.
How to request additional or replacement posters?
Please send all requests for additional or replacement posters to: ggc.medical.illustrationgri@nhs.scot.
Be sure to include your local cost-code for all posters ordered.
How to arrange new or updated SCN photos?
To arrange to have new or updated SCN pictures taken, please contact Medical Illustration direct at:
ggc.medical.illustration@nhs.scot (QEUH)
ggc.medical.illustrationgri@nhs.scot (GRI)
Can changes be made to the posters?
No. Welcome to the Ward / Department posters represent current visiting arrangements, as per the Scottish Government Visiting guidance.
Who can I contact with further questions, feedback or comments?
Please contact the Person Centred Health and Care Team at ggc.person.centred@nhs.scot with any further questions, feedback or comments.
This page provides information on person-centred visiting in our maternity wards. Information about visiting in all other areas can be found on our Person Centred Visiting page.
Important considerations when visiting our Maternity Wards
Women, new mothers, and newborns staying in our maternity wards need a calm and peaceful environment. Babies need time to get accustomed to being in the world, to establish feeding, and to bond privately with their parents. In response to valuable feedback from women and their families, we ask that you help us to achieve this by:
- being considerate and respectful of the needs and preferences of everyone on the ward
- respecting our person-centred visiting arrangements:
Visiting Arrangements
Partner/Key Supporters
If you are a Partner/Key Supporter, you are welcome to visit the wards from 8:00am to 10:00pm, including during mealtimes.
Please see the Key Information below for additional information that is relevant to you during your visit.
All Other Visitors
All other visitors are welcome to visit during the following visiting hours:
10:00am to 12:00pm; 2:00pm to 5:00pm; 6:00pm to 8:00pm.
Wards are closed to visitors from 12:00pm to 2:00pm, to allow meal and rest periods for women staying on the wards.
We ask that there are no more than 2 visitors at a time. Visitors must be over the age of 16, unless they are siblings of the baby.
Please note, there may be times when we ask you to leave the ward temporarily. This is to ensure the privacy, safety, space and rest for women and babies in our care.
Attending antenatal appointments, scans, triage/maternity assessments or day care visits
Women attending any appointments can bring up to two support people, of their choice, with them to appointments.
We encourage people not to bring their other children to these appointments.
During labour, birth, and the immediate period after birth on Labour Suites or Alongside Midwife Units (AMUs)
Women admitted to the Labour Suites or Alongside Midwife Units, are able to have up to two support people, of their choice, with them.
Are overnight stays possible for Partners/Key Supporters
In response to valuable feedback from women and their families, overnight stays for Partners/Key Supporters are only possible in single-bed side rooms, and the woman or baby have particular needs.
We do not allow overnight stays in multi-bedded bays.
Who is able to access a side room during their stay?
Each ward has a small number of single-bed, en-suite side rooms. Most of our antenatal and postnatal beds are in four-bedded bays. Senior Charge midwives will make a decision as to who can access a single-bed side room during their stay, based on the following criteria (NB. this is not an exhaustive list):
- Experiencing a loss or bereavement
- Their baby is preterm, or unwell, and not able to be with them
- Their baby is preterm, or they have twins, and are needing additional care whilst on the postnatal ward
- Their psychological interventions require someone to stay overnight
- The social care team has advised someone to stay overnight
- They will be staying on the ward for an extended period of time
What Matters to You Day annual reports provide an overview of activities held throughout NHSGGC, including local activities, seminars, and social media engagement. Current and historic copies of What Matters to You Day annual reports can be accessed via the links below.
The importance of support from family members and loved ones for people in hospital cannot be overstated, bringing comfort to both the person in hospital and their family. We welcome, encourage and support people to stay connected to those who matter most in their lives, while they are in hospital. We know that this support has a positive effect on nutrition, healing, recovery and overall quality of care.
In line with NHS Scotland Hospital Visiting Guidance, a person-centred approach to visiting is in place across all NHSGGC sites. This page provides information about person centred visiting arrangements, guidance and safety measures everyone needs to follow.
What is Person centred visiting?
Supporting people in hospital to involve their family or carers as much as they would like is an important principle of person-centred visiting. This recognises the beneficial effect of a family member or carer participating in some elements of personal care and support, such as at mealtimes or with personal hygiene, etc.
Person centred visiting core principles
Person Centred Visiting means we will work together with patients, family members and staff so that care is in line with the following core principles:
- We welcome and encourage the involvement of the people who matter to patients.
- We are guided by patients: when the people who matter will visit, how they would like them involved in their care, and note when they want to rest.
- We work in partnership with the people who matter to patients.
- We have no set visiting times.
- We respect people’s individual needs and act on an individual basis to ensure the safety, privacy and dignity of all patients. This means there may be times when we need to ask people to leave a clinical area temporarily.
Individual visiting plans
An individual visiting plan should be discussed with the person, their family and ward staff. This will ensure:
- the needs of the person are met
- no blanket timelines for the duration of a visit
Frequently Asked Questions
When can I visit?
Please speak to the person you are visiting, and the ward staff, about the best times for you to visit.
How many people can visit?
In most circumstances we ask that there are no more than 2 visitors at a time (these visitors can change). This is to help make the environment as restful as possible, and to minimise the risk of infection. There may be times when it would be appropriate for more than 2 people to visit at a time. The nurse in charge will be happy to discuss this with you.
Can I phone the ward to find out how a relative or friend is doing?
Yes. If possible, we ask that one family member is identified to be the key hospital contact who takes responsibility to share information with other family and friends, as appropriate.
Please note, there is a limit to what information we can give over the phone, and who we can give this information to.
What safety measures do I need to follow?
- Please use the hand sanitizing gel provided when coming into and leaving the ward.
- Please do not visit if you are unwell. For example, if you have cold or flu, vomiting or diarrhoea, or an upset stomach.
- Please use the toilets for the public, and not those designated for patients or staff, where you can.
- Visiting may take place at a bedside or communal area. In all instances chairs provided for visiting should be used. If visiting at a bedside, you should avoid sitting on the bed as this can spread infection.
- If your relative/friend is being isolated, or if the ward is temporarily closed, please follow the advice provided by staff as there may be additional safety measures to follow.
What visiting arrangements are in place in outpatient areas or emergency departments?
Person Centred Visiting is in place across NHSGGC, including outpatient areas and emergency departments.
Please see the rest of this page for information about Person Centred Visiting.
My family member or friend is particularly vulnerable to the risk of infection. What visiting arrangements are in place for them?
Where there is a particularly high risk of infection, patients will continue to have visiting arrangements discussed as part of their individual risk assessments. Ward and department staff will be happy to discuss these with you.
My family member or friend has an infection. Can I visit them?
If your relative/friend is being isolated, please follow the advice provided by staff, as there may be additional safety measures to follow.
A ward is closed due to an outbreak of an infection. What visiting arrangements are in place there?
If the ward is temporarily closed, please follow the advice provided by staff, as there may be additional safety measures to follow.
Can I visit during mealtimes?
Eating is a social occasion. You are welcome to visit at mealtimes to offer support and encouragement. However, please discuss visiting during mealtimes with the person you are visiting, and the ward staff.
Are children welcome?
Children are welcome to visit, however children under 18 years of age need to be supervised at all times.
If I am not able to visit, are there other ways that I can stay in touch?
We are offering ‘virtual visiting’ (video calls) for all patients. All wards have iPads specially set up to make video calls. This lets you see and talk to the people who matter to you. If you have your own mobile phone, tablet or laptop we can help you to make video calls using your equipment, if you are not able to do this yourself
What if I am visiting someone on a Mental Health Ward?
For information about visiting someone on a Mental Health Ward, please visit our Person centred visiting in mental health wards information page.
What if I am visiting someone on a Maternity (antenatal or postnatal) Ward?
For information about visiting someone on a Maternity Ward, please visit our Person-centred Visiting in our Maternity wards information page.
