Local review
The PEPI Manager and Chief Midwife explored new approaches to engaging with patients to shape maternity services. They connected with Seona Talbot, Sure Start Manager in Northern Ireland and President of the National Childbirth Trust. Seona successfully changed their organisation’s approach to user involvement, after facing similar challenges to NHSGGC with traditional Maternity Services Liaison Committees (MSLC). They adopted a co-producing model, including using social media to engage.
Most of their user involvement happens on Facebook, where they capture real time feedback and engage on specific transformation projects. The maternity staff also inform patients how their views have influenced the services. It was agreed our Chief Midwife would discuss this model with the Directorate Management Team. They would also agree the future of the MSLC with the Director.
As part of this work, the service should find out how patients want to help shape maternity services. This would allow them to use the work as an opportunity to co-design their user involvement activity.
National review
During this time, the Scottish Health Council carried out a national scoping exercise for the Scottish Government. They examined how NHS Boards across Scotland involve patients to develop maternity services, which included MSLC and other activities.