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New Victoria Hospital

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Getting Here

Hospital visiting

To maintain the safety of patients, visitors and staff, visiting still needs to be carefully managed. In most cases, visiting can be arranged by contacting the ward directly and arranging a suitable time to visit, however, in some hospitals/wards further restrictions are in place. Current information and guidance can be found on the Patients, Hospital Appointments and Visiting page.

Further Information

Wards and Visiting

Hospital visiting

To maintain the safety of patients, visitors and staff, visiting still needs to be carefully managed. In most cases, visiting can be arranged by contacting the ward directly and arranging a suitable time to visit, however, in some hospitals/wards further restrictions are in place. Current information and guidance can be found on the Patients, Hospital Appointments and Visiting page.

Ward 1 – Rehabilitation, Care of the Elderly

Call: 0141 347 8446

Mealtimes

We try to make sure that patients are not disturbed while having their meals and staff may ask visitors to leave during meal times. However, if you wish to help your relative or friend during meal times, please discuss this with the ward staff.

Mealtimes are currently:

  • Breakfast: 7.30am – 8.30am
  • Lunch: 12.00pm – 1.00pm
  • Evening meal: 5.00pm – 6.00pm.

Providing support

Sometimes patients would like a family member with them to provide support. We can accommodate a family member or carer to stay overnight, where necessary. Please speak to the nurse in charge to make arrangements.

Ward 2 – Rehabilitation, Care of the Elderly

Call: 0141 347 8444

Mealtimes

We try to make sure that patients are not disturbed while having their meals and staff may ask visitors to leave during meal times. However, if you wish to help your relative or friend during meal times, please discuss this with the ward staff.

Mealtimes are currently:

  • Breakfast: 7.30am – 8.30am
  • Lunch: 12.00pm – 1.00pm
  • Evening meal: 5.00pm – 6.00pm.

Providing support

Sometimes patients would like a family member with them to provide support. We can accommodate a family member or carer to stay overnight, where necessary. Please speak to the nurse in charge to make arrangements.

Ward 3 – Day surgery

Call: 0141 347 8453

Services and Outpatients
Audiology

Call: 0141 347 8087 / 8084

Email: Audiology.VIC@ggc.scot.nhs.uk

Cardiac Rehabilitation

Call: 0141 347 8110

Location: Level 2

Opening hours: Please check with ward staff about current opening hours.

The department provides a dedicated Cardiac Rehabilitation outpatient service for residents of south west Glasgow.

The multidisciplinary team of health professionals provide a programme of assessment, behavioural change, education, exercise, supervised group training and psychological support.

Services include:

  • Cardiac Rehabilitation Multidisciplinary Clinics (Nurse and physiotherapist Dietician clinics)
  • Cardiac Rehabilitation Psychology Clinics
  • Gym Exercise Sessions
  • Fitness tests
  • Educational Sessions
  • Nurse home visit service
  • Basic Life Support Sessions for relatives/friends.
Day Hospital

Call: 0141 347 8150

Location: Level 0

Opening hours: Monday to Friday, 9.00am – 5.00pm

Day Surgery Suite

Call: 0141 347 8215

Location: Level 1

Opening hours: Monday to Friday, 7.30am – 8.00pm

Dental Suite

Call: 0141 347 8250

Location: Level 0

Opening Hours: Monday to Friday, 8.30am – 4.30pm

Dietetics

Call: 0141 347 8685

Opening Hours: Monday to Friday, 8.00am – 5.30pm

Endoscopy

Call: 0141 347 8305

Location: Level 0

Opening Hours: Monday to Friday, 8.00am – 8.00pm

Haematology and Blood Transfusion

Call:

  • General Telephone: 0141 347 8141
  • Clinical Advice can be obtained during normal office hours, by contacting the Duty Consultant Haematologist, via switchboard: 0141 201 1100

Opening Hours (Routine Service): 9.00am – 5.00pm

Imaging (X-Ray)

Contact Information

X-Ray (Including Fluoroscopy)

For X-Ray call: 0141 347 8413 or 0141 347 8391

For Mammo call: 0141 347 8377 or 0141 347 8378

Opening Hours: Monday to Friday, 8.45am until 5.00pm

The GP Walk-In Service is currently suspended due to Covid-19 (Coronavirus). If you are referred by your GP we will contact you to arrange an appointment.

Location: New Victoria Hospital

Imaging (CT)

Contact Information

CT

Call Central Booking Office: 0141 347 8379

The Central Booking Office is open:

  • Monday to Thursday: 8.00am – 8.00pm
  • Friday to Saturday: 9.00am – 5.00pm
  • Sunday: Closed

Opening Hours: Monday to Friday, 8.45am until 5.00pm

Location: New Victoria Hospital

Imaging (MRI)

Contact Information

MRI

Call Central Booking Office: 0141 347 8406

The Central Booking Office is open:

Monday to Thursday: 8.00am – 8.00pm

Friday and Saturday: 9.00am – 5.00pm

Sunday, Closed

Opening Hours: Monday to Sunday, 8.00am until 8.00pm

Location: New Victoria Hospital

Imaging (Ultrasound)

Contact Information

Ultrasound

Call Central Booking Office: 0141 347 8367

The Central Booking Office is open:

  • Monday to Thursday, 8.00am until 8.00pm
  • Friday to Saturday, 9.00am until 5.00pm
  • Sunday, Closed

Opening Hours: Monday to Friday, 8.45am until 5.00pm

Location: Patients should check in with X-ray main reception which is on the first floor, on the left-hand side when you come up on the escalator.

Location: New Victoria Hospital

Minor Injuries Unit

Call: 0141 347 8474

Location: Level 0

Opening Hours: Monday to Sunday, 9.00am – 9.00pm

The Minor Injuries Unit is re-open from Monday the 13th of July, from 9.00am to 9.00pm 7 days a week.

When you arrive you will be spoken to by one of the nursing staff. This process is also taking place at the Emergency Department of QEUH.  They will assess whether this is the most appropriate place for your care to take place. If you attend with a condition not related to a minor injury, you will be sign-posted to another service.  

Staff may advise you to attend a local pharmacy, optometrist, your GP, or the Emergency Department at Queen Elizabeth University Hospital. Patients arriving after 8.00pm may be advised to return the following morning.

This is a Minor Injuries Unit, not an Emergency Department. Please see this page for further information on who and what an MIU will treat, and who and what they can’t treat.

A&E and Minor Injuries Services are available in a number of locations. Use our postcode finder to see which is the right one for you.

Find your nearest and opening times – use this link to enter a postcode and age of patient to locate the Minor Injury Unit you should attend.

We have 3 dedicated Minor Injury Units. They treat cuts that need stitches, broken bones in your lower arm or leg, sprains and minor burns. You are likely to get the fastest treatment for these injuries here. You will not have to wait for people with more serious injuries and conditions to be treated first.

Our MIUs are open every day of the year, but each has their own opening hours so please check before attending using our Find My Nearest.  At other times, or for sudden serious illness, attend your nearest hospital Emergency Department.

Nuclear Medicine

Call: 0141 201 8420

Location: Imaging Department on Level 0

Occupational Therapy

Call: 0141 347 8685

Location: Therapies

Opening Hours: Monday to Friday, 8.00am – 5.30pm

Orthotics

Call: 0141 347 8909

Out of Hours GP Service

Call: 111

Location: Beside the Minor Injuries Unit on Level 0

Opening Hours:

  • Weekdays (Monday to Friday) – 6.00pm – 7.30am
  • Weekends 6.00pm Friday – 7.30am Monday
Outpatients

Call:

  • Clinic A: 0141 347 8615
  • Clinic B: 0141 347 8500
  • Clinic C: 0141 347 8505
  • Clinic D: 0141 347 8125
  • Clinic E: 0141 347 8730
  • Clinic F: 0141 347 8741
  • Clinic G: 0141 347 8260
  • Clinic H: 0141 347 8555
  • Clinic I: 0141 347 8569
  • Clinic J: 0141 347 8585
  • Clinic K: 0141 347 8600
  • Clinic L: 0141 347 8300
  • Clinic M: 0141 347 8520
  • Clinic N: 0141 347 8540
  • Clinic O: 0141 347 8090
  • Clinic P: 0141 347 8155

Opening Hours: Core opening hours 8.30am – 5.00pm Monday to Friday although some clinics will operate until 8pm.

A copy of our outpatient leaflet may be downloaded here (PDF)

Physiotherapy

Call: 0141 347 8685

Opening Hours: Monday to Friday, 8.00am – 5.30pm

Podiatry

To self refer and make an appointment call our Podiatry Appointment Hotline on 0141 347 8909 (Mon – Friday 8am – 8pm, Saturday 9am – 1pm) or email AHP.Appointments@ggc.scot.nhs.uk

Opening Hours: Monday to Friday, 8.00am – 5.30pm

Renal Dialysis

Call: 0141 347 8690

Location: Level 2

Opening Hours: Monday to Sunday, 24 Hours every day

Renal Outpatients

Call main Hospital switchboard: 0141 201 6000

Opening Hours: Monday to Friday, 9.00am – 5.00pm

Speech and Language Therapy

Call: 0141 347 8685

Location: Therapies Department

Opening Hours: Monday to Friday, 8.00am – 5.30pm

Spiritual Care

Call: 0141 452 3221

Location: Turn left at the main reception desk, then right after the double doors.

Support and Information Services

Call: 0141 347 8468

Email: SupportandInformation@ggc.scot.nhs.uk

Location: Ground Floor, Beside the Therapies Department

Opening Hours: Monday to Friday, 10.00am – 4.00pm

Urology Outpatients

Call: 0141 347 8569

RAH
"Oustanding treatment and care from everyone in and connected with Ward 32. A thank you will never be enough to express my gratitude for the NHS and its people. I didn't catch everyone's names but I would particularly like to mention Mike (hospital porter) and (Audrey - HCA) who along with everyone else were wonderful beyond words. "

Royal Alexandra Hospital

VoL
"I gave birth to my son at the Vale of Leven CMU. I had a very pleasant experience. The midwives were fantastic and very helpful. I thought it was a very clean and relaxed environment."

Vale of Leven Hospital

VoL
"I attended Clinic K @ The New Victoria Hospital on several occasions over the past two months. The staff have been really attentive, comforting as well as being reassuring. I can’t thank all the staff enough at this clinic."

New Victoria Hospital

NVH
"Staff from Clinic K gynaecological care at ambulatory care Victoria infirmary. The most empathetic, caring and respectful staff I have come across in the NHS. Nothing was a bother, respected your privacy, gave time and LISTENED to me,the patient. LesleyAnn, Iga and Hayley were exemplary."

New Victoria Hospital

RAH
"I attended the Day Surgery Unit today and can I just thank all staff who made my visit to Urology less stressful. I was treated with kindness and respect from the minute I entered the hospital please pass on my thanks my care could not have been bettered."

Royal Alexandra Hospital

QEUH
Last night my husband had to call an ambulance for me as I took unwell. The ambulance came within ten minutes, the crew were fantastic- so caring and professional. On arrival to QEUH I was taken in straight away and seen by a nurse who did bloods, ECG and other investigations. I didn’t wait too long to see a Dr who was also thorough and reassuring. All staff were obviously busy but were caring and approachable. I just wanted to tell you my experience as I know there is a lot of negative press but I can honestly say I received top service."

Queen Elizabeth University Hospital

Gart Gen
"Many thanks to all the doctors' nurses and staff of Ward 4a at Gartnavel Hospital during my recent stay. Nothing was a bother to them during my surgical appointment and they are a credit to their profession."

Gartnavel General Hospital

QEUH


"Just some words of praise for the staff of ward 8a at the QEUH. My mother had a two-week stay. Excellent care from the domestic, catering, health care assistants, physio & OTs and of course the nurses. A special mention to the senior charge nurse Lauren, who is a credit to the professional. Well done and thank you very much!"

Queen Elizabeth University Hospital, Glasgow

NVH
"I attend the Urogynaecology clinic twice a year, Clinic K. The staff, Karen, Audrey and LesleyAnn are top class in their care and practice. "

New Victoria Hospital, Glasgow

RHC


"I’d like to thank the staff on ward 1a for their excellent care for my daughter who attended for surgery on her ear. They took time with her to answer any questions she had, helped her cope with pre-surgery procedures and ensured she wasn’t in pain throughout her stay. . I can’t thank them enough for their care for her.

Royal Hospital for Children, Glasgow

RAH
"Last night my husband came to A&E with a suspected DVT. We eventually got seen by a fabulous doctor called Damian . He had a fabulous bedside manner, was well Informed and just a great guy."

Royal Alexandra Hospital, Paisley

Greenock HC

"I would like to heap as much praise as possible on Dr Hogan (of Dr's Hogan, Allen & Quinn) at Greenock Health Centre. I haven't seen her for many months, if not years, but what a refreshing change to visit the department and speak to someone so positive, happy, bright and cheerful."

Greenock Health Centre, Inverclyde

Ren Comm Adult MH

"Thank you for my CPN session this morning. The lady was superbly knowledgeable and kind. I felt a huge burden being lifted with every passing minute. What a professional! What perception! What rare empathy! Thank you Charleston Centre! "

Renfrewshire Community Adult Mental Health

Community Dental

"I recently received treatment from the Alderman Road Dental Practice. So impressed. The dentist and dental nurse put me at my ease, were very professional and did an outstanding job. The same goes for the guys in Reception. Well done to all concerned."

Community Dental Service

RHC


"My son who is 7 and has autism recently attended day surgery at area 1b and ward 1a his care from the staff from start to finish was amazing it was a true example of the NHS at its best. The nurses in ward 1a were just wonderful. A very stressful and scary time for our wee boy turned out to be relaxed and problem free thanks to the wonderful staff.
Dr Alison Cairns was his consultant."

Royal Hospital for Children, Glasgow

IRH
"Thank you to all staff at Inverclyde Royal Hospital, they all went the extra mile for my husband and I. We truly appreciate the care and attention we received.
Committed caring team."

Inverclyde Royal Hospital. Greenock

GRI
"Attended Endoscopy at GRI today and was very nervous. However every one of the staff were all so professional and so lovely and put me very much at ease before and after my procedures and I couldn't have felt more cared for."

Glasgow Royal Infirmary, Glasgow

RAH
" Last night my husband came to A&E with a suspected DVT. We eventually got seen by a fabulous doctor called Damian . He had a fabulous bedside manner, was well Informed and just a great guy."

Royal Alexandra Hospital, Paisley

QEUH
"My mum’s end of life care was amazing, kind and compassionate helping us all deal with a difficult time. Could not have had better care and support."

Queen Elizabeth University Hospital, Glasgow

GRI
"Thank you, The Royal Infirmary staff at A&E who provided a professional service which was so reassuring. Yes, there were wait times, however, I could gauge the sincerity of the nursery, doctors, admin personnel and porters in wanting to give a great service. Thank you ❤️"

Glasgow Royal Infirmary

NVH
"My husband attended an MRI scan at 5.55pm today. He was nervous but the nurses & all staff put him at his ease and explained everything. I would like to thank them very much he is coming on Wednesday for an injection of prostate thanks again."

New Victoria Hospital, Glasgow

QEUH

"From the moment I arrived today (3.45pm 3rd Nov 2021) the staff were outstanding. The security staff were friendly and the staff guiding you to depts were so helpful and polite. I was attending for an ultrasound scan and both staff members were exceptional. They put me at ease and were kind and thoughtful throughput the procedure. Didn't get full names but one was called Wendy. Really impressed!"

Queen Elizabeth University Hospital, Glasgow

IRH

"I underwent a colonoscopy exam this morning and the treatment I received from reception to the staff who performed my procedure was truly marvellous. All the staff who looked after me were professional, caring and very understanding. They helped me through an anxious experience this morning. Very many thanks to a superb team of professionals!"

Inverclyde Royal Hospital. Greenock

QEUH
"I would like to thank all staff who helped me during my stay in the Acute Receiving Ward. I was treated professionally but also with kindness and compassion. I feel lucky to live in a country that offers such a health service."

Queen Elizabeth University Hospital, Glasgow

GRI
"I felt very well looked after within the ward (2). Robbie was a terrific staff nurse and the ward sister was also really nice but Robbie was certainly very kind and attentive."

Glasgow Royal Infirmary, Glasgow

GRI PRM

"I was recently admitted to the GYN ward. Being new to Glasgow having relocated from London it was an anxious time, but all the staff on ward 56A were lovely and so kind and compassionate. I am a nurse myself and it really made the world of difference when I suddenly had to take on the patient role. Thank you."

Princess Royal Maternity, Glasgow Royal Infirmary

NVH


"Have been attending the hospital for 10 years after minor breast surgery. The staff in mammography, imaging and the consultants involved in my care have been absolutely outstanding in terms of their clinical care and professionalism. These members of staff represent everything that is good about our NHS. Sincere thanks from a very grateful patient."

New Victoria Hospital, Glasgow

GRI PRM
"My mother was so well looked after in Ward 4. I would like to thank Staff Nurse Lindsay and her team for the wonderful work they did by getting her home to her family.
Thank you very much."

Lightburn Hospital, Glasgow

RAH


"Eye Clinic - I was seen last Friday regarding a sports injury to my eye. Excellent treatment and diagnosis by staff. Referred to Gartnavel for further treatment that evening. Seen the following day and back at RAH for further check-up. I cannot praise the nursing and medical staff highly enough. They are truly dedicated to their profession ."

Royal Alexandra Hospital, Paisley

IRH


"I 'd like to congratulate and thank all involved im my treatment when I attended Emergency at IRH after a fall. The service was great, from reception doctor consultant, X-ray, nurses and porters. All in all I was in and out with broken ankle diagnosed big boot fitted and pain meds administered within 3 hours. Everything explained. Staff were so helpful and professional. Well done!

Inverclyde Royal Hospital. Greenock

VoL
"I received a chest X-ray from a lady called Kerry who was exceptional this morning. She made me feel relaxed and talked me through every part of the process. She was fantastic.thank you. Can this be fed back to her please."

Vale of Leven Hospital

QEUH
"My husband is elated after having surgery on his spine and says that he has experienced the very best of the NHS. Thank you to all ."

Queen Elizabeth University Hospital, Glasgow

RHC


"My son who is 7 and has autism recently attended day surgery at area 1b and ward 1a his care from the staff from start to finish was amazing it was a true example of the NHS at its best. The nurses in ward 1a were just wonderful. A very stressful and scary time for our wee boy turned out to be relaxed and problem free thanks to the wonderful staff. Dr Alison Cairns was his consultant."

Royal Hospital for Children, Glasgow

Gartnavel G
"Endoscopy - I would like to pay tribute to all the amazing staff in this department. From the receptionist to the consultant all were kind, professional and courteous. Given that it was a sensitive procedure I feel staff were fully aware of this and treated me with dignity always.
Truly 10/10." 👏👏👏👏👏

Gartnavel General Hospital, Glasgow

VoL
"I would like to thank all staff in MDBU ward, they were all so polite and helpful. Ms Jazair Saghir was exellent at explaining the procedure and was very kind. Also the ward sister (I am affraid I have forgotten her name) for looking after me and helping me down to the car. Iam very grateful to all the nurses In the ward. Please thank the all so much."

Vale of Leven Hospital, West Dunbartonshire

NSH
"I would just like to praise the staff working in the imaging department. A very slick operation, from the receptionists booking in patients; to the radiographers and support staff who demonstrate genuine care and empathy. Many Thanks."

New Stobhill Hospital, Glasgow

RAH
"Just wanted to say a big thank you. This was my first visit to the Royal Alexandra Hospital Paisley. I was very in impressed with the professional friendly and courteous service from all staff. From the person at the entrance to the reception, nursing and medical practitioner. The ENT doctor was thorough and explained everything perfectly. Please convey my gratitude to all staff. They are all a credit to the hospital and NHS.."

Royal Alexandra Hospital, Paisley

RHC
"Hi, my baby was ill and I went to the Children’s A&E at Royal Hospital for Children. Hospital setting was pristine, service was really quick for A&E. I appreciated that the staff, both doctors and nurses kept checking in on us, reassuring us and we’re so helpful along the way. I cannot remember the female A&E doctor’s name but nurse Emma at A&E, Doctor Peter and Nurse Liz at the Daycare ward for children were fantastic. I left the hospital knowing my child was well treated and if she became unwell, I know I could always go back."

Royal Hospital for Children, Glasgow

Gartnavel G


"Just to express my extreme delight at the whole experience from visiting my GP at Barclay Maryhill to my breast screening and follow up at the breast clinic. All completed within 10 days of seeing my GP. Staff were wonderful and so professional and kind. Thank you so much for a fabulous service. I send my support and admiration to all health service workers. Couldn't be bettered! "

Gartnavel General Hospital, Glasgow

RAH
"Dear A&E team. My 84 year old mum attended yesterday , 2nd December, at approx 4pm with chest pain. She has had recent valve replacement and stent insertion. The whole team were so kind, caring and professional. Mum was looked after very well and informed of the treatment plan every step of the way. Despite the pressure you are all under we would have never known. We cannot thank you enough. Well done A/E RAH."

Royal Alexandra Hospital, Paisley

QEUH
"My mum was admitted to ward 68 via A&E last month. My mum received excellent care and attention both in A&E and in the ward from all staff including housekeeping staff, HCAs, nurses, AHPs and doctors. As a family we are so grateful for our NHS and for everything our NHS staff do specially in these exceptionally difficult circumstances.

Queen Elizabeth University Hospital, Glasgow

VoL
"I just wanted to say how much I appreciated the care I received yesterday when I attended A&E
/ X-ray dept and the Fracture Clinic. Every member of staff were not only professional and caring, but also seemed "upbeat" and incredibly enthusiastic about what they do for those of us who occasionally rely upon the hospital. Great sense of humour too! Thank you all so much."

Vale of Leven Hospital

QEUH
"Hi - I was in Ward 10B from 26/10 to 3/11 for a broken ankle. I would like to thank everyone who helped me during that time - especially the ward staff and nurses who were very helpful each day and responsive to my needs."

Queen Elizabeth University Hospital, Glasgow

RHC
"My son was directed to attend A&E by his GP. Every member of staff, clerical and clinical, were warm, friendly and polite. The purpose of every examination was explained clearly, waiting times were short and we were kept informed as to what we were waiting for. Every place we visited was clean and in good repair. "

Royal Hospital for Children, Glasgow

NVH
"I had fantastic treatment and care from the staff at the Victoria Infirmary Minor Injuries Unit. I fell and sustained an injury to my leg that needed stitches. Everyone was so patient and kind and the ENP that carried out the stitches was quick, efficient and I have a very neat scar. Thank you NHS, you are doing a great job and I appreciate you! "

New Victoria Hospital, Glasgow

VoL
"My father-in-law had been an in-patient for the past 6 months. He has had care in the Vale, RAH and QEUH Hospital. He and his family have received kind, compassionate and professional care from all staff members. His end of life care at Vale was first class."

Vale of Leven Hospital

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