Celebrating Success Awards

Overall Winner Nominees

Team of the Year

Same Day Admission Unit (SDAU) RAH

The SDAU team works collaboratively to ensure patients are at the forefront of everything they do, deliver the best care, avoid delays for theatres, and provide support to other services.

SDAU is a Monday to Friday elective surgery unit, comprising 14 trolleys and 2 chair establishment.  At present the unit is open 24 hours per day, 7 days per week due to bed challenges on-site.

The team’s responsiveness was evident when the unit accommodated eight patients each night throughout January, supporting the hospital by easing pressure on wards to allow flow, and enabling surgeries to continue despite service challenges.

Employee of the Year

Megan Shand, Assistant Management Accountant, Finance

Megan has been a huge support for the Older People and Stroke Services team, working closely with the Clinical Service Managers and Lead Nurses to assist the directorate. She has a fantastic understanding of the services and proactively queries aspects with the team.

Megan has supported new team members in learning how to manage budgets and analyse reports, and this has contributed significantly to building financial knowledge and confidence within the team.

Leader of the Year

Dr Gautam Ray, Consultant Physician, Acute Medicine, RAH

Gautam was instrumental in setting up the Quality Improvement Den at the RAH in 2018. This opportunity has now been expanded to support colleagues across the Clyde sector.

The Den provides assistance and guidance for colleagues to pursue QI projects across a wide range of services, resulting in a skilled workforce and valuable improvements to patient care.

Cohort 7 is now underway, and over the years since the Den commenced, in excess of 127 colleagues have participated in it, delivering a broad range of improvement projects and encouraging a culture of continuous improvement across Clyde sector.

Innovation of the Year

The Apple Clinic : Pre-habilitation & Rehabilitation for cancer and surgical patients  (Mhairi Burke & Elaine Crookston, Physio, IRH)

The Service was expanded to IRH in Dec 2023, enabling a sector-wide approach for Pre-habilitation.  During the past year, this has extended to include a Rehabilitation phase post-surgery and during other cancer treatments. In addition, a pilot model was introduced to educate family members how to support their loved ones

The Clinic is a sustainable model, embedding research, and engaging nursing and AHPs trained in exercise, health advice, cognitive behavioural therapy. This approach has reduced complications, shortened hospital stays, improved post-surgical recovery. The initial clinic has supported 50-60 IRH patients and families. IRH is the only site now consistently delivering prehab/rehab in West of Scotland Cancer Network.

Volunteer of the Year

David Roy, AHP Rehab Support Volunteer & Rainbow Garden Volunteer, IRH

David’s primary role is as a Rehabilitation Support Volunteer, working on a weekly basis on the Stroke ward at the IRH Larkfield Unit.

He works alongside the AHP team, supporting patients to enhance their mobility and recovery. In addition, David provides companionship and support, to help promote patient’s mental health and well-being.

David is also a volunteer member of the Rainbow Garden, where he helps keep this valuable therapeutic outdoor space clean & tidy alongside his fellow volunteers.

The unwavering support and encouragement David provides in both his roles is hugely appreciated by patients and colleagues alike.

Overall Winner Nominees

Team of the Year

North Frailty Team

The North Frailty Team is a multidisciplinary group dedicated to improving care for older adults with frailty. Working alongside ED and AAU, they streamline patients to a specialist unit for timely Comprehensive Geriatric Assessments (CGA). Their innovative pathway has reduced the median length of stay from 16 to 11 days without increasing readmission rates. They introduced a CGA Huddle, integrating community teams to support early discharge.

Their commitment to person-centered care, collaboration, and overcoming resistance to change has enhanced hospital flow and patient outcomes. Patient feedback highlights their compassionate and high-quality approach, demonstrating that getting care right for older adults benefits everyone. Their dedication and teamwork make them truly deserving of this award.

Employee of the Year

Trisha Cairney, Health Care Support Worker

Tricia, a Health Care Support Worker at Ward 43 (Cardiology), goes above and beyond in patient care and ward support. Despite the demands of a busy cardiology unit, she takes on additional responsibilities, including clinical audits, ordering resources, organising repairs, and infection control checks.

Her contributions have significantly improved ward performance in external audits. Tricia’s kindness and compassion make her a favourite among patients, bringing joy in their most difficult moments. A true team player, she supports colleagues selflessly and enhances the ward’s daily operations. Her dedication, quality, and teamwork embody NHSGGCs values, making her an outstanding role model and a truly deserving award winner.

Leader of the Year

Evelyn Taylor, Specialist Occupational Therapist

Evelyn has been a dedicated and integral member of the Occupational Therapy and AHP team at Glasgow Royal Infirmary for over a decade. A skilled practitioner and mentor, she supports staff development and has driven service improvements, particularly in Anxiety Management for COPD patients. Her work has reduced hospital admissions and facilitated complex discharges, empowering patients to manage their conditions.

Evelyn’s leadership, mentorship, and innovative approach have strengthened the OT service, earning her widespread respect. Her compassion, calmness, and unwavering support for colleagues make her a role model. Despite not holding a formal leadership role, her leadership influence is profound, shaping patient care and team development. Evelyn’s dedication, kindness, and professionalism make her a truly deserving award recipient.

Innovation of the Year

Elisabeth Waterhouse and Denise Carrigan – Practice Development Adult Acute Dietetics

The Dietetics team addressed recruitment challenges by redesigning the interview process to improve accessibility, inclusivity, and candidate experience. They introduced an online ‘meet and greet’ after work hours and provided support around interview questions, reducing candidate anxiety and improving response quality. Feedback from three interview cycles was overwhelmingly positive, with applicants feeling more supported and engaged.

Applications tripled, with a reserve list established to streamline future hiring. The initiative promotes dignity, respect, and neurodiversity while strengthening workforce planning. Recognised as best practice, this innovative approach has been shared across the AHP community, ensuring a more diverse, prepared, and sustainable workforce.

Volunteer of the Year

Lou Murphy, PA to the GM for Medical Specialties North Sector

Lou has been a key participant of the North Civility Saves Lives group, working to improve workplace relationships by promoting civil, caring, and compassionate interactions. She has facilitated focused awareness raising sessions across various departments, including meetings with consultants, junior doctors, and administrative teams. Her sessions encourage staff to reflect on their own behaviours and the impact of rudeness in the workplace.

Lou’s proactive efforts have been met with positive feedback, as she fosters discussions on promoting civility and reducing incivility. Her work exemplifies the values of dignity, respect, openness, and responsibility, contributing significantly to continuing to make the North, a NHSGGC a better place to work.

Overall Winner Nominees

Team of the Year

Surgical Immediate Assessment Unit (IAU) , QEUH

The department is staffed by a combination of Healthcare Support Workers (HCSWs), Band 5 nurses, and Surgical Nurse Practitioners, with additional support from Advanced Nurse Practitioners (ANPs) and medical staff. This team works tirelessly to assess and implement the care needs of patients referred for surgical assessment by their GPs. They typically see a range of 730 to 750 patients per month and successfully discharge nearly half of them within four hours. Most discharges from the department occur between four and eight hours after arrival.

The team also runs Hot Clinics to ensure that patients do not remain in the hospital longer than necessary. If further tests are required, they arrange for patients to return for those procedures.

This exceptionally hardworking team deserves recognition for their contributions to unscheduled care.

Patient experience is significantly improved as most patients are seen within the four-hour target. Additionally, discharging patients to Hot Clinic slots reduces unnecessary waiting times for tests in an already busy department. This ensures that results can be discussed quickly after testing, allowing for effective further care planning.

The team is focused and driven, placing patients’ safety and well-being as their top priority.

Employee of the Year

Claire Westland (SCN) and Heather Bingham (SCN), Ward 7A , QEUH

Heather and Claire created an inhaler education station in the ward, which they updated monthly. They provided resources, quizzes, stickers, and QR codes for further learning. They collaborated with Respiratory Clinical Nurse Specialists (CNSs) and representatives to ensure they shared best practices and organised education days for the ward staff.

This initiative served as an excellent resource for the staff. In recent years, the variety of inhalers has increased significantly, and due to COVID-19 and staffing shortages, accessible education has been limited. Their educational resources offered a quick and convenient way to enhance staff knowledge. It was also shared with other respiratory wards and received a positive response.

Overall, this work improved patient care by enhancing staff understanding of inhalers, their functions, and proper inhaler techniques. This ultimately led to better administration for patients and increased understanding and usage, thus improving health outcomes.

Leader of the Year

Laura Campbell, SCN, Ward 8A, QEUH

Laura is a senior charge nurse on Ward 8A at QEUH, an acute care ward for older patients. She has demonstrated excellent leadership skills and a strong commitment to quality improvement within the ward, particularly regarding staff morale, infection control, and the overall standards of patient care.

After transferring from another area, Laura took the initiative to promote a more positive working environment, which led to improved audit scores and enhanced infection control standards. Her ability to enhance staff morale and motivation, as well as care and infection control standards, has been remarkable.

Laura’s dedication to the Older People’s Services Support team is evident each day and she has worked tirelessly to make significant improvements.

Innovation of the Year

Gill Reader, SCN, Acute Receiving Unit 5, QEUH

Gill led the development of the GGC: 322 Philips Cardiac Monitoring and Basic Rhythm Interpretation module, which is now a part of the LearnPro training platform.

This new module is designed to enhance staff training and education for caring for patients who require monitoring.

Gill also provided training in these essential skills, which will support staff in delivering quality care. The module is beneficial for staff development, allowing them to enhance their existing skills and learn new ones. It is now available organisation-wide on LearnPro, making it accessible to all staff. This resource is transferable to any department that requires ECG monitoring, representing a valuable opportunity for professional development and learning across all teams.

Overall Winner Nominees

Employee of the Year

Jason Crooks, Operational Services Manager, Diagnostic Imaging

Jason, is an extremely hard working and experienced administration manager who took up his post of Operational Services Manager in December 2023.

Jason has over the last year made significant changes to ensure our performance monitoring and data is accurate. to support this he has developed a number of dashboards and systems to support the whole imaging team manage performance accurately. For example:  Cancer tracking dashboard, Reporting discrepancy dashboard, a new share point site for imaging, Methods to meticulously manage Access and cancer funds.

Team of the Year

Radionuclide Dispensary

The Radionuclide Dispensary (RND) manufactures radiopharmaceutical medicines for Nuclear Medicine Departments across five Health Boards covering 60% of the Scottish patient population.

The current RND facility is isolated on the former Western Infirmary site. It has continued to operate through demolition of the WIG and the redevelopment of Glasgow University.  The facility, while supported remotely, remains isolated.

The building has significant operational and logistical challenges and is unable to support necessary changes in technology and equipment.

The MHRA has a focus on the service, with bimonthly scrutiny.

There is an immense amount of pressure on the RND team to deliver a safe daily service to patients on a cancer pathway. For almost 10 years they have continued to manufacture and deliver radiopharmaceuticals to approximately 40,000 patients per year. In the most difficult of conditions, in the middle of a building site, managing a highly specialised service.

Regardless of the many challenges they have faced over this time, the team has delivered a safe patient service.

Leader of the Year (Joint Winners)

Andrew Reilly, Scientific Director

Andrew has integrated the clinical scientific service (DCPB) providing patient care for patients across the West of Scotland.

He has raised the profile of health care science both at local level and at National level.He advises the CMO as a Clinical Physics expert and is the IPEM Vice President Scotland, giving his energy to demonstrating the importance of health care science in patient care.

Despite being pulled in many directions Andrew always makes time for staff. He is welcoming and supportive, staff have direct access to him, giving freely of his time and wisdom in a kind and caring way.Focused and innovative, stimulating discussion opening the door to new ideas. He is very clear that no idea is a bad idea.

Over the last 18 months Andrew has supported the two areas where there has been no head of service – Radiotherapy Physics and Nuclear Medicine ensuring the clinical service was supported.He also lead the Radionuclide Dispensary and PET Production through pressurised MHRA and HSE inspections, supporting the whole way.

Andrew did all of this while recovering from an illness part way through the year. Many folk were not aware of this.His dedication and commitment to staff and patients is incredible always putting others first.

Nicola Wyllie, Senior Charge Nurse

Nicola is a patient focused Clinical Nurse Specialist who has been heavily involved with the Corporate Practice Development team and has developed educational videos on the care and maintenance of individual indwelling vascular devices these are now available on You Tube video to assist with the education and training of Nursing and medical staff across the NHSGGC health board.

In addition a competency framework is being developed for all staff who access specific vascular devices for administration of IV therapies. This competency framework will provide assurance that staff are appropriately skilled in the care and maintenance of vascular devices and ensure patients have the best care possible.

Innovation of the Year

Toxicology & Theraputic Drug Monitoring Service

Scottish drug-related deaths statistics show that drug misuse continues to be a significant problem. This has a direct impact on healthcare, including patients seeking help for drug use in primary care and hospital admissions across NHSGGC.

The Glasgow City Alcohol and Drug Partnership approached the QEUH Toxicology Team to discuss modernising drug screening; specifically, requesting an ability to detect a wider range of drugs.

As no commercial test kit was available to cover the range of drugs required, the Toxicology team developed a novel drug screen designed for local service users’ needs which was instrumental in the fight against drug-related deaths.  Their innovation was a direct result of their ability to harness their collective brain power, knowledge, skills and experience to produce a transformative solution that benefited patients. The epitome of teamwork!

To date, over 14,000 patient samples have been screened using this test. A recent survey showed that service users agree that the extended screen they have developed has significantly improved patient management and had a positive impact on the population.

Overall Winner Nominees

Team of the Year

Community Treatment and Care service

This nurse-led team deliver a range of services including ear care and wound care management.  

The team are tasked to provide support GP Practices, and to help reduce treatment waiting times for patients.

As part of this they came up with an innovative new phlebotomy service, Bloods and Go.

The service operates in both Eastwood and Barrhead Health Centre and all 15 GPs in the authority can refer in. Since it launched in mid-June 2024, the service has taken bloods from over 10,000 patients and reduced waiting times for blood tests from days to just minutes!

Employee of the Year

Marion Evans

Marion is the one and only Business Support staff member for the very busy Community Mental Health Team.

She manages a varied workload in a fast-paced environment, looking after all business support needs for the service. Marion is exceptionally skilled and compassionate with service users, who often present in stress and distress.

Nothing is too much trouble for Marion, despite how busy she is. She is often approached by colleagues in other teams for help and she will always go above and beyond, without hesitation, to support them or offer advice.

Leader of the Year

Andrew Cuthbertson, Team Manager, Learning Disability Team

The LD team comprises a range of professions including social work, nursing, psychiatry, speech and language therapy, occupational therapy, physiotherapy, psychology and health care support workers.

Andrew has overall responsibility for the team, meaning he manages both Council and NHS staff, and this does require a specific skill set to ensure that the team works as one.

Andrew leads by example. His own passion, core values, calmness, positivity, integrity, work ethic and good humour are some of the attributes that make him an outstanding leader.

He is highly regarded and respected by colleagues, providers and the people we support.

Innovation of the Year

Fiona Gibson, Laura Herron and Amy Loveday 

Occupational Therapist Fiona Gibson, Nurse Laura Herron and Assistant Practitioner Amy Loveday sit within the Older Person Mental Health Team and have been focused on stress and distress reduction in care homes.

Their integrated approach makes them the only team of its kind in GGC. Their innovative approach has:

• Reduced the number of referrals and discharges within care home liaison service by 50%
• Achieved a 50% reduction in the number of care residents with dementia on antipsychotic medication
• Provided training to 101 care home staff 
• Prevented 14 care home placement breakdowns
• Prevented 9 psychiatric admissions
• Significantly reduced duty contact

Volunteer of the Year

Aileen Kane

Aileen has been fundraising for four decades. She starting with baking and selling cakes to her neighbours and over the years, her efforts have grown to include unique and joyful activities, such as walking with her family in tutus to raise funds.

She is also a walk leader, supporting people to get out and about. She has created a close-knit, supportive community and makes everyone feel welcome. For the past three years, she has organised a special Children in Need walk at Rouken Glen park, featuring memorable elements like a piper and a choir.

Going the Extra Mile

Mark Mulhern and Noleen McCormick

The duo won this award for continuously going the extra mile in their roles, displaying a positive can-do attitude and for regularly stepping outside their roles and responsibilities to support individuals, the health and social care workforce, and a wide range of partners across East Renfrewshire.

Mark is our Carers Lead and Noleen the HSCP Self Directed Support Implementation Manager and they have very busy day jobs.

Over the last 18 months, in addition to their substantive posts, Noleen and Mark have stepped up to support the Partnership with internal and external engagement, making a significant difference to our communities.

Wellbeing Champion

Claire Blair, Health Improvement Lead – Mental Health & Recovery 

Claire is the ultimate champion for highlighting, advocating and supporting the health and wellbeing of the entire health and social care workforce.

Her kind, person-centred and empathetic personality helps bring people together. Claire has supported many colleagues through difficult times by being a listening ear, and sharing wisdom.

She also work in partnership with a number of organisations to support the delivery of wellbeing supports.

All of the judges were impressed by Claire’s ability to lead by example. She prioritises her own health and wellbeing, remaining resilient and positive, practices self-care, and makes use of wellbeing activities and resources.

Outstanding Contribution Award

Anne Marie Kennedy, MBE

At 86 years young, Anne Marie makes a substantial impact on people’s lives, volunteering a significant amount of her time, energy, knowledge and personality in supporting a wide range of individuals and services.

She shares her voice, opinion, and lived experience, alongside advocating for those who may not have the opportunity to do so.

She is the Chair of local charity, the wee red bus service, which transported 2145 residents to medical appointments in 2024 – that’s 4290 single journeys made by volunteer drivers.

Each year she organises a special volunteer celebration event and she is truly one of a kind.

Chief Officers Award

The Community Rehabilitation Service 

The service demonstrates that fully integrated health and social care services create better outcomes for the people we support, and efficiencies.

This multidisciplinary team provide exceptional care, strive for excellence and are forward-thinking. They are also the only fully integrated service of its kind across NHSGGC.

Referrals have increased by 80% over the past six years and they have adapted to be able to manage this increased workload, and have modified their service to be able to meet the needs of our ageing population.

They’ve been central to the HSCP’s approach to reduce the number of avoidable hospital admissions.

Overall Winner Nominees

Team Of The Year

eHealth and Clinical Teams involved in Ophthalmology Digital Patient Record

Commissioned by Scottish Government and in collaboration with clinical representatives from all Health Boards, eHealth National and Contractor Services, Information Management, Electronic Patient Record and Health Records teams worked together to develop and successfully implement the Ophthalmology Digital Patient Record and system.

This has been implemented across all NHSGGC Ophthalmology sites to connect primary and secondary eye care and enable transfer of patients between health boards. With the introduction of OpenEyes to NES Glaucoma Accredited Trained Community Optometrists, 749 patients have had their follow up care transferred to an Optometrist Practice near to their home.

Employee Of The Year

Alan Walker

Alan led and supported the testing and implementation of safer medicines projects including HEPMA and Pharmacy Stock Management (PSM). These are highly complex projects requiring extensive testing to ensure clinical and patient safety ahead of roll out. Alan has been commended for his approach and onsite support to clinical services through the implementations and embedding in business-as-usual practice.

Leader Of The Year

Lin Calderwood

Lin led key NHSGGC and national programmes of work including Ophthalmology Digital Patient Record and ANIA Digital Dermatology culminating in NHSGGC being the first Board to adopt both applications. Working with eHealth, clinical and wider ophthalmology service colleagues Lin led a positive and cohesive approach throughout.

Innovation Of The Year

eHealth Electronic Patient Record and Practice Development Nursing Teams

The collaborative effort of eHealth teams working closely with frontline staff to design and build patient centred nursing documentation tools within TrakCare. This project resulted in the completion of the nursing admission record, selection of risk assessments and a patient centred care plan. This reduces paper/scanning, supports audit activity and meets Healthcare Improvement Scotland (HIS) recommendations.

Overall Winner Nominees

Team of the Year

Facilities Training Team

The Facilities Training Team has demonstrated exceptional dedication and teamwork, earning them the title of Team of the Year. This team has revolutionised the induction process for new facilities staff within GG&C by developing a comprehensive Corporate Facilities Induction Programme. Their innovative approach ensures that all new staff undergo a centralized three-day induction, covering essential policies, procedures, and mandatory training modules as well as delivering effective, practical training that will help them settle in their new roles. This program not only equips new employees with the necessary skills and knowledge but also provides a supportive environment for them to address any concerns before starting their roles as well as giving them a qualification they can use in future.

The team’s collaborative efforts have significantly improved the recruitment and onboarding process, ensuring consistency and high standards across the operational departments. Their commitment to enhancing the experience and skills of new employees has had a profound impact on the organisation. By working together and supporting each other, the Facilities Training Team has set a benchmark for excellence, making a lasting difference for both staff and patients.

Employee of the Year

Gerry Mather

Gerry Mather, a Project Manager within the Property & Capital Planning team, has been instrumental in ensuring the successful relocation of services from WGACH. He has been the primary contact for contractors refurbishing new locations, demonstrating excellent communication, negotiation, and persuasive skills. Gerry’s ability to maintain strong relationships with service leads and include all service and clinical requirements has been commendable.

Known for his calm demeanour and can-do attitude, Gerry is always ready to deliver a smile and tackle multiple tasks simultaneously. His dedication and positive approach have made him an invaluable asset to the department. As he retires at the end of March, this award would be a fitting tribute to his contributions. Gerry has also mentored junior project managers, sharing his wealth of experience and ensuring the continued success of the team. His efforts have significantly benefited patients and staff through improved facilities and service delivery.

Leader of the Year

Fiona Warnock-Greer

Fiona Warnock Greer, a Senior Project Manager within the Capital Planning team, has exemplified outstanding leadership through her management of the Parkhead Hub project, the largest primary care facility in the UK. Fiona’s dedication and teamwork have been instrumental in ensuring the project’s success, collaborating closely with diverse stakeholders, including HSCP, clinical areas, estates, facilities, design teams, contractors, and NHS Assure. Her leadership was particularly evident during the commissioning of the water system, where she established a short-life working group to ensure the highest standards were met. Fiona’s ability to navigate complex challenges, maintain clear communication, and foster a collaborative environment has been crucial in delivering a safe and functional facility.

Her proactive approach and commitment to excellence have earned her the respect and admiration of her colleagues. Fiona’s leadership has not only ensured the successful completion of the Parkhead Hub but also set a benchmark for future projects within the organisation.

Innovation of the Year

Brian Droy

Brian Droy, a CAD Operator within Operational Estates, has demonstrated exceptional innovation through his development of two critical pieces of equipment. Utilising his CAD skills, Brian designed an En-Suite emergency unlock tool for bathrooms and a transport cage for robots in the QEUH basement. These innovations have significantly supported both clinical and portering staff. The emergency unlock tool is particularly noteworthy, as it is being considered by other boards for its potential to provide immediate support to clinical colleagues during emergencies.

Brian’s proactive approach and ability to identify and address practical needs have made a substantial impact on operational efficiency and safety. His dedication to improving service delivery through innovative solutions exemplifies the spirit of the Innovation of the Year award. Brian’s contributions have not only enhanced the functionality of existing systems but also set a benchmark for future innovations within the organisation.

Overall Winner Nominees

Team of the Year – Joint Winners

Payroll Team

Working above capacity to sustain services while delivering key additional activities, including multiple retrospective pay awards, new pension regulations, increased pension applications, partial retirement provisions, system updates, and controls from the Reduced Working Week.

SSTS

Ensuring no impacts on SSTS service provision, including increased activity from Reduced Working Week updates, while integrating the new eRostering system to normal business. This includes supporting early adopters, initial rollout and support at the IRH site, piloting medics at QEUH ED, and supporting the HIS pilot of Safe Care for Adult Mental Health Inpatient areas.

Employee of the Year

Evelyn McIntyre

Evelyn has been extremely supportive to both the Management accounts team and the Sector management teams in a challenging year that has seen various changes in staffing as well pressures from gaps in sickness and vacancies.

Throughout the period of change Evelyn has maintained a professional approach and mentored junior staff members in their learning, advised management staff on a variety of issues, and maintained a high quality of service to key stakeholders. Evelyn continues help to shape the service of the management accounts function to meet the needs of the organisation.

Leader of the Year

Stuart McDade

Stuart has been pivotal in redesigning Ward Product Management (Stores) services at QEUH in 2023 onwards, focusing on ward layouts and stock cataloguing. Since April 2024, Stuart’s team completed stock reviews in 29 wards and improved the National Distribution Service (NDS) cage return process.

His leadership in training staff with new SOPs and training manuals has boosted team morale and performance. The Ward Product Management service at QEUH was recognised by the NSS Genesis team as one of the top 3 in Scotland.

Innovation of the Year

Joe Marr

Joe has shown exceptional dedication to his role at the Procurement Central Store (Dava St), particularly in 2024. He played a crucial role in the warehouse redesign, improving communication, simplifying processes, and enhancing governance by implementing signatures for goods over £1,000. 

Joe’s efforts in updating the logistics schedule for QEUH have significantly improved the efficiency of inbound and outbound goods movement, providing clear guidance on delivery expectations. This project has freed up time for the Transport Team, allowing for better contingency planning and service readiness. Additionally, Joe has developed Procurement System SOPs for staff and consistently engages with management and other services to seek improvement ideas.

Overall Winner Nominees

Team of the Year

Glasgow City HSCP Property Team

The Glasgow City HSCP Property Team has been recognised as Team of the Year for their outstanding delivery of the Parkhead Hub Project—the first project of its size and type within the HSCP. Despite competing demands, the team successfully engaged with Glasgow City Council, NHS Services, and key stakeholders to bring this vital facility to life.

Navigating challenges such as the NHS Assure process and a complex procurement landscape, they have worked tirelessly to ensure compliance and operational efficiency. Their dedication and teamwork have resulted in a transformational community space, including a library, café, and facilities for local groups, benefiting both HSCP services and the people of Glasgow.

Their commitment and resilience make them truly deserving of this award.

Employee of the Year

Liam Logue

Liam was nominated by his entire team for his consistent dedication and positive impact on his team. As a Social Care Worker for Housing First, Liam demonstrates a bright, supportive attitude, going above and beyond for both colleagues and service users.

Focussed on equality and high service standards, Liam has built trust with long-term homeless individuals, helping them navigate complex needs and engage with services. His personal kindness and proactive efforts, from sourcing clothing to providing gifts, make him an exceptional team member.

Liam’s commitment extends beyond his full-time role—he volunteers with a homelessness organisation, supporting the homeless and rough sleepers every Sunday. He actively encourages collaboration between the group and HSCP, bringing valuable insights to his work.

Leader of the Year

Pauline Ward

Pauline Ward has proven herself to be an exemplary leader within the Care Home Advanced Nurse Practitioner (ANP) Team, earning the Leader of the Year award for her exceptional leadership over just 18 months.

Pauline has redefined her team’s structure, raised care standards, and fostered a culture of collaboration. Her empathetic approach has maintained team morale during difficult times, demonstrating the true qualities of a leader who cares about the wellbeing of her colleagues.

Beyond immediate challenges, Pauline has cultivated a focus on continuous improvement, ensuring the team consistently exceeds care standards. Her leadership has had a lasting impact, improving communication, collaboration, and patient outcomes across the HSCP, solidifying the ANP Team’s reputation for excellence.

Innovation of the Year

The Thistle Project Team

The Thistle Project Team has been recognised with Innovation of the Year for its groundbreaking role delivering the UK’s first Safer Drug Consumption Facility. Led by Glasgow City HSCP, this project brought together a range of partners, including Glasgow City Council, City Building, NHSGGC, and several others, to create a service that addresses complex health and social challenges.

The Thistle is a unique service, the implementation of which required innovative solutions to many service requirements never previously encountered within UK health environments. Through extensive consultations with Lived Experience Reference Groups and the surrounding community, the team ensured the facility was tailored to meet the unique needs of users, with the potential to significantly reduce harm and influence future legislation.

Volunteer of the Year

Ross Parker and Paul Young

Paul and Ross have been recognised as Volunteer of the Year for their exceptional contributions at Gartnavel Royal Hospital.

Paul, a Garden Volunteer at the Growing Spaces, dedicates his time to maintaining the hospital gardens and supporting patients, staff, and visitors through gardening workshops and hands-on advice. His efforts help improve mental and physical wellbeing by creating a peaceful, nurturing space for all.

Ross, a Games Volunteer, provides a calming presence in the Hub Café, offering patients, staff, and visitors the opportunity to engage in games and meaningful conversations. His empathy and excellent listening skills contribute significantly to easing stress and anxiety.

Both volunteers have made invaluable contributions to the hospital environment, enriching the lives of those they support.

Overall Winner Nominees

Team of the Year

Moving & Handling Team

The Moving and Handling Team provides support in complex patient moving and handling situations, providing safe and effective solutions for both the patient and for staff looking after them. Due to the pandemic and the need for a mass recruitment campaign, a significant backlog of staff in the nurse bank required training in Moving and Handling. 

This training is needed to ensure compliance with national and local policy and is fundamental for safeguarding staff and patient safety.

Employee of the Year

Mark Allen, Senior HR Administrator, Staff Experience Team

Mark provides a fantastic administrative service to the Staff Governance Committee, Remuneration Committee and Workforce Equality Group. 

Mark frequently supports other key initiatives within Staff Experience or across the broader HR Team, such as the EDI learning event or support for the Public Enquiry. In 2024, with the Head of HR Corporate leaving, Mark had to step in to lead much of the work around Remuneration Committee.

Leader of the Year

Gillian Gall, Head of HR, West Dunbartonshire HSCP

Gillian epitomises the values of the HR profession, very knowledgeable and works hard to learn and retain information so that she can provide timely and accurate advice and guidance. She is quick to recognise and praise achievements and encourages others to succeed. Gillian’s approach is having a positive impact on the perception of HR within the HSCP, and her influence extends to both WDC and NHS staff.

Innovation of the Year

Medical Bank Payroll, Craig Rennie, Workforce Planning & Information Manager

The Medical Bank Payroll has been manually handled for years since the Bank was commenced.  This involved downloading all shifts from the Bank system and then typing them onto SSTS. This allowed payroll to pay the doctors.

Craig developed a solution that allows the process to be automated, reducing effort and increasing accuracy. 

It has also been shared across the wider team, allowing for resilience around individual availability. The process has reduced from 4 days effort to 0.5 days effort.

Volunteer of the Year

Emma Kelly, HR Assistant, HR Support and Advice Unit

Emma introduced a weekly closed case report which pulls together information from various sources and presents it in a very user-friendly way. This clearly shows, week by week, how many cases have been closed, in what areas and for what reasons. It also has an interactive element which brings the report to life. 

Emma also provides support to colleagues and develops database activity to support attendance management action planning.

Overall Winner Nominees

Team of the Year

Children’s Residential Services (The View, Crosshill & Kylemore Children’s Houses)

The Children’s Residential Services Team in Inverclyde exist across three local houses The View, Kylemore & Crosshill who work around the clock to provide a loving and caring home for young people up to the age of 21. The team work extremely hard to provide a safe and nurturing home for children who are unable to reside with their families and they embody the core values of being child-centered, trauma-responsive and provide love and nurture ensuring that every child in our homes receives the support they need to thrive.

Beyond their crucial role in residential care, the team extends their reach to offer invaluable outreach services to families across Inverclyde, providing crucial support during evenings and weekends.

Employee of the Year

Laura Kenicer (Advanced Pharmacist, Primary Care)

Laura is an Advanced pharmacist within Inverclyde HSCP, she leads on Chronic Pain with the HSCP pharmacy team as well as being the professional secretary for the Scottish Pain Pharmacy Network. She has supported our pharmacy staff to deliver tier 3 opiate medication reviews, including training our staff on the administration, prescribing and patient counselling for naloxone. Furthermore, she supports the pharmacists develop clinically with her practice educator role.

Laura is passionate about supporting patients with chronic pain and those with issues with alcohol and drug misuse. She leads by example and is an inspiration to other staff.

Her passion for supporting these patients’ groups, encourages our team to take on advancing skills to also benefit the population of Inverclyde.

Leader of the Year

Gayle McQueen (Wellbeing Coordinator, Inverclyde Homelessness Centre)

Gayle’s approach to recruitment ensured a team of dedicated individuals were introduced to the service to deliver support of varying intensities to meet the needs of each resident both in the Inverclyde Centre and in Temporary Furnished Flats in the community.

Gayle furnished a large communal lounge and a smaller lounge for outreach work, tirelessly engaged with third sector organisations and community assets to ensure residents received the care and attention of local dentists, opticians and student hairdressers who provided valuable services to make residents feel good about themselves.

She ensured they were trained in food hygiene to facilitate a brunch club  three times a week providing wholesome and nutritious food to people who were hungry, and mentored residents in cooking and basic hygiene skills.

Innovation of the Year

Laura Gordon (Health Visiting Team Lead)

Laura had the idea of an App where parents and carers could access all the information that Health Visitors provide. Parents and carers will be able to access information that is safe and approved from their own mobile device at any time of night and day.

Links provided signpost to recommended guidance and supports and offer insights into children’s health, wellbeing, and development as well as a wealth of other relevant information. It provides reassurance for families, reduces the use of paper leaflets and ensures parents are not sourcing out of date or inaccurate information. The App is available to download now and will be officially launched this year. It is called Happy Healthy Tots.

Volunteer of the Year

Arlene Bissett

In addition to working and supporting her two adult sons, Arlene is involved in a number of local Inverclyde disability groups.  Arlene’s close connections in the Inverclyde community makes her a source of information about voluntary organisations and things to do. 

This helps other staff in the CLDT find out about activities people who use our service can access.  Because her own sons are both active and contributing members of the community, she encourages others that people with neurological differences can be successful. She makes a difference to the young people who are members of the local Scouts, and to all the people who enjoy a meal from the Warm Kitchen.

Overall Winner Nominees

Team of the Year

NHSGGC Primary Care Practice Educators

This programme, developed in 2023, was led by Tamara Cairney and delivered by dedicated Practice Educators across the HSCP teams. Over 2024, 53 pharmacists have been supported through the 12-week intensive period of supervision programme, beginning with a comprehensive Learning Needs Analysis.

This is aimed at developing pharmacists’ skills and confidence to manage increasingly complex patient care. This approach fosters the development of competence and autonomy, enhancing clinical decision-making capabilities. The program is designed to promote holistic professional growth by integrating reflective practice, patient feedback, and realistic clinical conversations. Pharmacists also have access to valuable well-being resources and are actively encouraged to collaborate within multidisciplinary teams, further enriching their learning experience.

Employee of the Year

Laura Kenicer Advanced Pharmacist (Primary Care)

Laura is an Advanced pharmacist who leads on Chronic Pain. She is a practice educator, supporting pharmacy staff to deliver tier 3 opiate medication reviews. This includes naloxone training on administration, prescribing and patient counselling.

She supports the HSCPs’ Alcohol and Drugs Partnership; chairs Inverclyde Drug Death Review Committee; co-chair of the Supporting Self-Management of Chronic Pain in Inverclyde Group; professional secretary for the Scottish Pain Pharmacy Network and is a member of the Inverclyde HSCP Mental Health, Alcohol and Drug Recovery and Homelessness Services Clinical and Care Governance Group. Laura is passionate about supporting patients and leads by example to inspire other staff, supporting them both professionally and personally. She is an amazing advocate for patients within Inverclyde

Leader of the Year

Susan Kafka Lead Clinical Pharmacist, Maternity Gynaecology and neonates

Susan demonstrates all the skills required to be a fantastic leader and role model.

She successfully implemented a planned re-design of Neonatal Pharmacy Service structure creating a peripatetic team for NHS GGC. Her engaging, inclusive style of leadership supported staff to engage with change, resulting in a smooth transition to the new structure.

This new flexibility has improved resilience and paved the way for standardisation and improvement of practices, supporting improved continuity of care for babies and their families. Under Susan’s leadership the team: demonstrate cohesive team working across 3 sectors; have shown great resilience through challenging times; support each other personally and professionally; are practising at their highest level and are involved in delivering service improvement or research.

Innovation of the Year

Pharmacy Technician COPD Patient Group Sessions: Improving Care & Developing the Clinical Role

Laura had the idea of an App where parents and carers could access all the information that Health Visitors provide. Parents and carers will be able to access information that is safe and approved from their own mobile device at any time of night and day.

Links provided signpost to recommended guidance and supports and offer insights into children’s health, wellbeing, and development as well as a wealth of other relevant information. It provides reassurance for families, reduces the use of paper leaflets and ensures parents are not sourcing out of date or inaccurate information. The App is available to download now and will be officially launched this year. It is called Happy Healthy Tots.

Director of Pharmacy Award

Hayley Miller and Sam Hayes

These individuals came together to act when they identified an opportunity to target waste and support the sustainability agenda.

They sent out information to staff detailing that medicines contribute to 25% of the NHS’s carbon emissions and invited interested parties to join a group so that everyone could all play a part in reducing our service’s carbon footprint. They encouraged change – big or small.

The new group, QECO, worked with a range of partners e.g. facilities, to establish site wide participation in change. Some initial changes included; implementation of site wide card recycling; reduced plastic bag use and an IVOST project in ICU. Future work is planned to maximise on national campaigns such as World Recycling Day in March.

Overall Winner Nominees

Team of the Year

Public Health Protection Unit and Health Services Admin Team

The Health Protection and Health Services Admin support team is quiet, hardworking, modest, and kind, always doing their best to assist the Nursing and Consultant teams, even when overwhelmed. They are vital for supporting safe and knowledgeable practice, always smiling and maintaining a ‘can do’ attitude. An efficient support network is essential for clinical staff, especially during times of extra workload and pressure.

The PHPU Admin team is always present and their massive contribution is the backbone of the department, ensuring smooth functioning.

Employee of the Year

Louise Logue – Health Improvement Practitioner, Quit Your Way Smoking Cessation

Louise excels in providing smoking cessation support in NHSGGC’s Quit Your Way Community Service. She assists clients in West Dunbartonshire with intensive, person-centred support via phone and face-to-face clinics. Louise is dedicated, ensuring everyone receives 100% effort, and has built strong partnerships in the area.

Her exceptional support has garnered numerous positive patient stories on Care Opinion, praising her friendliness, knowledge, and dedication. Louise is also a supportive colleague, contributing to team improvements and assisting other Quit Your Way teams, such as the Pregnancy Service, during capacity challenges. Her commitment ensures the best service for all clients.

Leader of the Year

Susan Brodie-Adamson – Health Improvement Senior, Quit Your Way Smoking Cessation

Susan, the Team Lead for the Acute Quit Your Way Hospital Stop Smoking Service, is highly respected for her approachable, determined, and resilient nature. She is trusted to make the right decisions and is also known for her humorous and mischievous side, making her an ideal leader.

Susan encourages team members to shine, focusing on their strengths and helping improve weaknesses. She is empathetic, always ready to listen to work or personal issues, and quick to praise when deserved. Susan ensures no one struggles alone, always going the extra mile to support her team.

Innovation of the Year

Frontline Equalities Assessment Tool – Equalities and Human Rights Team

Over the past year, the Equality and Human Rights team implemented the Frontline Equality Assessment (FEA) tool across 40 wards and services. The Frontline Equalities Assessment tool assesses the integration of inequalities-sensitive practices, covering all protected characteristics. It evaluates patient data, communication support, and knowledge of related issues, policies, and discharge planning.

The tool includes a BME Pathway and an Autism Sensitised Pathway for further exploration. The tool helps staff reduce healthcare inequalities and identifies unmet needs, benefiting patients by removing access barriers. It ensures NHS GGC complies with Equality Legislation and the Public Sector Equality Duty, and informs the next Equality Scheme.

Volunteer of the Year

Brian Laidlaw – Support and Information Service (SIS)

Brian has demonstrated consistently his passion, commitment, and dedication to NHSGGC Hospital Support & Information Services (SIS) over the past 12 years. Recruited in April 2012, Brian has been a steadfast supporter of SIS frontline patient services, contributing weekly. His friendly, empathetic, and compassionate approach helps create a safe space for patients, carers, and families.

Brian balances the demands of healthcare volunteering with being a full-time carer for his wife. He is an integral part of the team, providing invaluable support to SIS workers and ensuring comprehensive care for patients and carers. NHSGGC SIS is proud to have him on their team.

Overall Winner Nominees

Team of the Year

Elder Ward Nursing Team, Rowanbank Clinic

The Elder Ward nursing team at Rowanbank Clinic were praised for the care shown to patients as they were awarded Team of the Year. 

Colleagues who nominated the team highlighted their compassion and told how they were “consistently amazed at the strength and resilience shown” including the innovative and individualised ways they engage with patients.  

Employee of the Year

Lorna Welsh, Advanced Clinical Nurse Specialist, Haematology, QEUH

Lorna Welsh, an Advanced Clinical Nurse Specialist working in Haematology at the Queen Elizabeth University Hospital, was named Employee of the Year.  She acts as a first point of contact for patients who’ve had bone marrow transplants and was praised for continually going “above and beyond” for those she cares for as well as her colleagues.

The service includes patients from across 12 Scottish health board areas, ranging in age and needs. Lorna’s expertise is often called upon from national and international organisations, including European Bone Marrow Transplant and the Anthony Nolan charity.

Leader of the Year

Lynsey Watt, Senior Charge Nurse, Ward B1, Beatson West of Scotland Cancer Centre

The Leader of the Year prize went to Lynsey Watt, Senior Charge Nurse in the Beatson’s B1 ward for Gynaecology and skin cancer patients.

She was described as having a “positive, can-do attitude”, with colleagues saying Lynsey’s dedication to person-centred care is significant and spans everyone she interacts with including patients, families and colleagues.

Lynsey was also praised for ensuring pop star Marti Pellow visited the ward to meet one of her patients, who couldn’t get out of bed, when he was at the Beatson recently to raise awareness of breast cancer symptoms.

Innovation of the Year

Magic Leap

This year’s Innovation prize went to staff at the Institute for Neurological Sciences who have been using a pioneering mixed reality (MR) system that allows them to “see inside” a patient’s body during surgery. 

The MR goggles and system, known as the Magic Leap, are used by Consultant Neurosurgeon and Complex Spine Surgeon Mohamed Abdelsadg and colleagues to make surgeries less invasive and more accurate, minimising damage to other tissue. 

The team were said to have “demonstrated remarkable dedication to advancing patient care by embracing cutting-edge technologies” that help to enhance precision. 

Overall Winner Nominees

Team of the Year

Weavers Linn Team

Weavers Linn, a core part of our Learning Disabilities Service, is a dynamic and progressive service, known for their collaborative spirit and commitment to exceptional service user care. They proactively partner with other organisations to enhance support and ensure consistent, safe care and support. Their innovative approaches to service user progression are balanced by a professional yet fun atmosphere, creating a positive and supportive environment for both staff and service users.

Employee of the Year

Linda Murdoch – Public Affairs Manager

Linda is very motivated and hard working with an excellent customer focused attitude.  She strives to ensure every complainant feels heard. Not only does Linda take time to talk to people and explain their options, but she listens and is able to genuinely help and offer good advice and comfort.

Leader of the Year

Ann Marie Cumming – Senior Business Support Assistant

Ann Marie has proven herself to be an outstanding leader, providing both guidance and unwavering support to her admin team and the wider district nursing team. Her leadership style is characterized by empathy, dedication, and an innate ability to inspire those around her. Ann Marie’s approach to leadership focuses on the wellbeing of her team, ensuring they feel valued, supported, and empowered in their roles.

Innovation of the Year

Well in Renfrewshire (WiRe) Map – Allan Mair and Carolyn Russell

The Well in Renfrewshire, or Wire, map displays information about the huge range of community groups and activities available across Renfrewshire in a visual and easy to use way. Our front-line workers as well as partner organisations and local people have been using it over the last few months to find out what’s available to them in their local area.

This is something that we have long been told is required. The map is evolving continually and Allan and Carolyn have been instrumental in liaising with partners in both the development of the technical side and in the gathering of the information.

Community Involvement Award

Thrive Under 5 Project

This programme takes a whole system, community food nurturing approach with the families of pre-school children, combining action on food and financial insecurity, healthy eating and physical activity. In the initial stages, the Health Improvement team led on the collection of data and information from partners around child health, poverty and food insecurity to allow comprehensive data analysis before constructing a community asset map model of two localities in Paisley Northwest & Johnstone.

Best Supporting Role

Change & Improvement Team

The Change and Improvement team is an invaluable part of the HSCP’s support services, working across operational services to make a significant and tangible difference to the quality of services the HSCP provides.  The team plays a fundamental role in our successful delivery of policy, strategy, and our savings programme. Over the last year, the team has provided ongoing leadership and input to the Sustainable Futures programme, service improvement work and board wide activity. 

As such the team’s contribution to progressing the strategic direction of the IJB and HSCP and supporting financial sustainability has been immeasurable and feedback has continuously noted the exceptional impact the team has had.

Chief Officer Award

CIRCLE Recovery Hub

Challenging times with restructures and reduced finances in Renfrewshire have seen a reduction in Support staff at CIRCLE Recovery Hub with the referral rates continuing to be high.

Our support staff have continued to give everything they have to support individuals in Renfrewshire that have mental health and / or addiction related issues, by continuing to develop the service provision, not only within one building but a Recovery Community in Renfrewshire as a whole.  The integrity of partnership working and seeing their provision as a piece of a large support network has supported these challenging times and also built strong connections with partner agencies, which aligns to future goals of the RHSCP.

Overall Winner Nominees

Team of the Year

West Dunbartonshire HSCP Mental Health Officers

West Dunbartonshire HSCP Mental Health Officers collaborate with Medical and Legal professionals to fulfil the Statutory Duty to protect and support people experiencing mental health issues.

Every day, they go “above and beyond”, seeking to provide a person-centred, caring aspect to their work with those in the community who have reached a crisis point in their lives.

Forging strong relationships with their multi-disciplinary colleagues, they work closely together, offering peer mentoring and support which has significant benefits in terms of consistent and effective practice. 

But their main focus is the people themselves – making sure they are fully included and engaged in their care as an equal partner whose voice is heard and then evidenced within their assessments.

Employee of the Year

Gioia Sichi-Smith, HCV Specialist Nurse, Senior BBV/Harm Reduction Nurse, Addiction Services

As a key member of the West Dunbartonshire Alcohol and Drug Recovery Service, Gioia provides care, treatment and support to the most vulnerable people in the Community, making a difference every day.

Increasingly concerned at their lack of engagement with sexual health services, she completed additional training in this area of specialty, over and above her normal duties.  Her qualifications have allowed her to commence a weekly Clinic which incorporates sexual health screening as well as other Harm Reduction interventions.

Collaborating with colleagues and services across West Dunbartonshire, Gioia is expanding this work further, promoting the benefits of regular healthcare, and delivering awareness training for service users to help them on their personal recovery journey.

A true inspiration to others!

Leader of the Year

Joyce Habo, Business Support Supervisor & PA to Chief Officer

Joyce provides valued support and guidance across West Dunbartonshire Health & Social Care Partnership.

Responding to current challenges, her leadership style has encouraged adaptability and resourcefulness to support the vision and direction of business priorities.

Mindful of the impact of change on her Team, she sought to create an environment fostering collaborative working and ongoing development, where colleagues still feel “cared for” themselves.

As a result, she has built credibility and earned the respect of her peers, the Senior Management Team and the wider organisation.

She fulfils an unconditional business support role with an attentive and efficient attitude towards everyone – showing empathy and a willingness to help, whilst being vigilant to the impact of an ever-evolving business landscape.

Innovation of the Year

MSK Project Team (Streamlined Vetting Process)

Reviewing and rebuilding the referral vetting process was a priority project for the MSK Physiotherapy service, ensuring patients receive the right care at the right time with the right clinician.

The MSK Project Team comprises a range of dedicated staff – from Health Care Support Workers to Advanced Practice Physiotherapy staff from MSK and Orthopaedics.  Together, they met each challenge, completing project milestones within timescale.

As well as significantly improving patient experience, the new process makes more effective use of capacity for new appointments, maximising clinical skills and expertise at all levels.

Patient and Staff feedback has contributed to further improvements and the impact of the new process will continue to be evaluated as the project evolves.

Volunteer of the Year

Allison Graham, Low Back Pain Advanced Physiotherapy Practitioner

Allison has been described as “an exceptional Physiotherapist who is attuned to the diverse needs of the multi-cultural and socio-economic challenges of the patient population she serves.”

Her professional dedication is mirrored by her personal involvement in numerous initiatives aimed at fostering inclusivity and supporting under-represented groups. 

One of these is the “Milk Enterprise Project” in Govanhill where Allison shows her commitment to empowering women from asylum-seeking and refugee backgrounds.

She volunteers her time to help them practice English and discuss health-related issues, providing vital support that extends beyond her day job, for example, establishing a weekly exercise class tailored to their needs, or organising a Quiz to help those preparing for the UK Residency test.

A very worthy winner!

Overall Winner Nominees

Team of the Year

RHC NICU

The Neonatal team at RHC has been outstanding during a particularly challenging time of displacement from the Neonatal unit. Despite having their intensive care unit flooded, necessitating a move to another area of the hospital, the team continued to

provide high-quality care to extremely sick and preterm babies. Their dedication and compassion have been remarkable, making them truly deserving of recognition for their incredible efforts and resilience. The team has pushed above and beyond all reserves to deliver high standards of care.

Patients in the neonatal unit can be very unwell, and a few of them will not make the journey to go home. The team is helping families to create lasting memories, treating everyone with dignity and respecting their individual needs and backgrounds.

Employee of the Year

Eleanor Quirke

Eleanor has been an exceptional employee and leader throughout her time in HPN, always demonstrating clear expectations delivered with care, kindness, and compassion. She listens actively and guides her colleagues through significant changes in maternity and neonatal services with unwavering optimism and hope. Eleanor’s trustworthiness, decisiveness, and willingness to take responsibility for her decisions have been invaluable.

She empowers her team, listens to differing views, and makes thoughtful decisions promptly. Her leadership has been integral to our success in neonatal service development, embodying the GGC values of respect and professionalism. Eleanor is a pillar of support and inspiration, making her truly deserving of this honour.

Leader of the Year

Mary Ross Davie

Mary has been awarded for her exceptional contributions as Director of Midwifery, driven by her compassionate and caring nature. Mary has transformed many aspects within the service. Her inspirational ways of working and unwavering commitment to high-quality service for all women and their families have been truly remarkable.

Mary unites the team with her positive vision, enthusiasm, and drive. Her care and compassion are evident in her work ethic and the care she demonstrates to both staff and women. Through her transformational work, she has fostered a positive culture within maternity services, emphasising dignity and respect. Mary’s approachable and empathetic nature allows her to bring staff along on her vision for change, creating a great team dynamic that ensures progress and continuous improvement of maternity services.

Innovation of the Year

Chris Hardwick

The same-day gynaecology operating initiative at New Victoria Hospital, led by Chris Hardwick with invaluable input from Claire Stewart and Vanessa Mackay, has revolutionized surgical opportunities for women on lengthy gynaecology waiting lists. By adapting existing pathways and guidelines and educating staff, they have significantly improved training opportunities for gynaecology trainees and nursing staff.

The day surgery team at New Victoria has harnessed their skills and knowledge to deliver highly productive theatre lists, resulting in shorter waiting times and positive postoperative experiences for patients. This innovative use of resources has not only enhanced staff morale and skill sets but also positively impacted other aspects of care and staff retention

Volunteer of the Year

John Lennox

John has been an invaluable volunteer at our respiratory clinic for many years, earning the respect and admiration of everyone in OPD RHC. He recognizes regular patients, ensures they check in correctly, and escorts them to other departments to keep things running smoothly. John’s contributions extend to the children’s charity, where he dons various outfits to make a better journey for our the patients. His respect, care, compassion, and empathy towards patients and families are evident in every interaction.

John is seen as an integral part of our team, keeping families, patients, and staff updated about clinic-related issues. His familiarity with the respiratory clinic’s operations and procedures used by doctors and multidisciplinary teams makes him truly deserving of the Volunteer of the Year award.

Rights of the Child Award

OPAT Team

The Paediatric Outpatient Parenteral Antibiotic Therapy (OPAT) service at RHC, established in December 2023, has been a beacon of excellence in providing safe and efficient care. This service allows children to receive intravenous antibiotics through daily hospital visits, rather than staying in the hospital, supporting their right to heal in the comfort of their home with family.

The OPAT service has significantly improved healthcare standards by developing new pathways, enhancing communication, and providing continuity of care. Between December 2023 and December 2024, 53 patients were managed by the OPAT service, saving 589 hospital days. The team’s dedication to quality, safety, and compassion has made a profound impact on patients and their families, making them truly deserving of this award.

Overall Winner Nominees

Innovation of the Year

Community Health and Care Services – Community Treatment and Care Service (CTAC) Team 

The CTAC Team have been fundamental in the roll out of the programme for self-administration of B12 injections and have taught around 160 patients to take ownership of their long term condition. These patients have found that they have more independence and can receive their medication at a time that is more appropriate for them or they can have a friend or family member administer it (This person has been taught by CTAC staff). The aim of this innovation is to encourage patients to take over this aspect of their care and using values based conversations have given the patients independence and flexibility. These appointments will now be absorbed by the service and realigned to patients for other interventions or for those who are unable to self-administer. 

Innovation of the Year

Tier 4 Child and Adolescent Mental Health Services (CAMHS) – Trauma Training Team

Clinicians across Tier 4 who were trained as trainers for the CAMHS NES Trauma Training package, and helped roll out this training across Tier 4 CAMHS as part of the CAMHS Pilot. Helped Tier 4 CAMHS services think about their practise and work towards becoming trauma informed services. Clinicians gave their time over 2 years to deliver the CAMHS NES Trauma Training package to all clinicians in Tier 4 CAMHS and deliver Sowing Seeds workshops to Business Support staff across Tier 4 and Hosted CAMHS services, as part of the CAMHS Pilot of this roll-out. In addition clinicians met with all Tier 4 CAMHS services to complete the Trauma Lens tool to help them think about their practise and develop a plan to further develop trauma informed practise in their services looking at: Choice, Collaboration, Safety, Trust and Empowerment. This was then reviewed with each services at the 2 year mark to evaluate the pilot and to help services develop a further plan to continue moving forward with trauma informed thinking and practise. Staff also provided Trauma Thinking Space groups for Tier 4 staff to allow for protected space to think about changes they might want to make and share practise across Tier 4. Clinicians adapted the NES Trauma Training Package, with approval and sign off from NES, to create a 1 day package to better meet the training needs of our inpatient staff and to allow for easier roll out when having to consider shift working. Clinicians supported senior staff to complete the Trauma Quality Improvement Framework to help thinking more widely about trauma informed practise. Considering HR policy, recruitment and wider service consideration such as paperwork, record keeping, standardised letters etc. All this was only possible due to the amazing support from Business Support in regards to keeping track of who attended training, printing out training packages and ensuring training days were well organised. 

Innovation of the Year

Oral Health Directorate Lifelong Smiles Programme  

This was an initiative designed to improve patient attendance at dental service appointments and increase the number of patients opting for alternatives to general anaesthesia. 

This was a collaborative effort between the Public Dental Service, Children and Families, and Oral Health Improvement Teams aims to enhance both patient and staff experiences while reducing appointment waiting times. 

Supported by Q Exchange funding the following was developed – Training for dental health support workers:  

A new training package has been developed to educate young people and families about various treatment options.  

This training includes practical elements and focuses on enhancing transferable skills such as active listening and collaborative decision-making with families. 

Innovative information resources:  To reduce dental anxiety and improve engagement, a package of information has been created for young people and families. This includes a series of four videos accompanied by written information, designed to prepare children and their parents or guardians for dental examinations, x-rays, and inhalation sedation. 

Improved access and engagement: Families benefited from interactive sessions with team members at health centres, making it easier for them to access the care they need. 

The team, department, service or function that has been judged to have worked together as a team and made the most significant contribution to quality of care, population health and care, service delivery or staff wellbeing likely under significant pressure or difficult circumstances.

Any member of staff who has stood out as an exemplar of care giving, service delivery or who has made a major difference for colleagues around them or the delivery of a key objective for their department or wider NHSGGC/HSCP.

Any member of staff who has demonstrated outstanding leadership, positive values and behaviours and/or inspired others in a particularly challenging situation, or for the respect they get from others through the day to day difference they make for those around them as a leader.

Any member of staff can demonstrate leadership, not just those who formally manage people.

To recognise any individual, team or department responsible for developing and implementing an innovative service, method, technology or process that has made a significant difference to quality of care, wider population health or care, service delivery or to the wellbeing of our own staff or to the efficient use our resources.

To recognise an individual or team of individuals who have volunteered significant time and effort to the benefit of our patients, service users or staff and made selfless contribution perhaps under difficult personal circumstances.

Overall Winner – Dr Gautam Ray, Consultant Physician, Acute Medicine, RAH

Gautam was instrumental in setting up the Quality Improvement Den at the RAH in 2018. This opportunity has now been expanded to support colleagues across the Clyde sector.

The Den provides assistance and guidance for colleagues to pursue QI projects across a wide range of services, resulting in a skilled workforce and valuable improvements to patient care.

Cohort 7 is now underway, and over the years since the Den commenced, in excess of 127 colleagues have participated in it, delivering a broad range of improvement projects and encouraging a culture of continuous improvement across Clyde sector.

Overall Winner – North Frailty Team

The North Frailty Team is a multidisciplinary group dedicated to improving care for older adults with frailty. Working alongside ED and AAU, they streamline patients to a specialist unit for timely Comprehensive Geriatric Assessments (CGA). Their innovative pathway has reduced the median length of stay from 16 to 11 days without increasing readmission rates. They introduced a CGA Huddle, integrating community teams to support early discharge.

Their commitment to person-centered care, collaboration, and overcoming resistance to change has enhanced hospital flow and patient outcomes. Patient feedback highlights their compassionate and high-quality approach, demonstrating that getting care right for older adults benefits everyone. Their dedication and teamwork make them truly deserving of this award.

Overall Winner – Surgical Immediate Assessment Unit (IAU) , QEUH

The department is staffed by a combination of Healthcare Support Workers (HCSWs), Band 5 nurses, and Surgical Nurse Practitioners, with additional support from Advanced Nurse Practitioners (ANPs) and medical staff. This team works tirelessly to assess and implement the care needs of patients referred for surgical assessment by their GPs. They typically see a range of 730 to 750 patients per month and successfully discharge nearly half of them within four hours. Most discharges from the department occur between four and eight hours after arrival.

The team also runs Hot Clinics to ensure that patients do not remain in the hospital longer than necessary. If further tests are required, they arrange for patients to return for those procedures.

This exceptionally hardworking team deserves recognition for their contributions to unscheduled care.

Patient experience is significantly improved as most patients are seen within the four-hour target. Additionally, discharging patients to Hot Clinic slots reduces unnecessary waiting times for tests in an already busy department. This ensures that results can be discussed quickly after testing, allowing for effective further care planning.

The team is focused and driven, placing patients’ safety and well-being as their top priority.

Overall Winner – Toxicology & Theraputic Drug Monitoring Service

Scottish drug-related deaths statistics show that drug misuse continues to be a significant problem. This has a direct impact on healthcare, including patients seeking help for drug use in primary care and hospital admissions across NHSGGC.

The Glasgow City Alcohol and Drug Partnership approached the QEUH Toxicology Team to discuss modernising drug screening; specifically, requesting an ability to detect a wider range of drugs.

As no commercial test kit was available to cover the range of drugs required, the Toxicology team developed a novel drug screen designed for local service users’ needs which was instrumental in the fight against drug-related deaths.  Their innovation was a direct result of their ability to harness their collective brain power, knowledge, skills and experience to produce a transformative solution that benefited patients. The epitome of teamwork!

To date, over 14,000 patient samples have been screened using this test. A recent survey showed that service users agree that the extended screen they have developed has significantly improved patient management and had a positive impact on the population.

Overall Winner – Community Treatment and Care Service (CTAC) Team

Community Treatment and Care Service (CTAC) Team 

The CTAC Team have been fundamental in the roll out of the programme for self-administration of B12 injections and have taught around 160 patients to take ownership of their long term condition. These patients have found that they have more independence and can receive their medication at a time that is more appropriate for them or they can have a friend or family member administer it (This person has been taught by CTAC staff). The aim of this innovation is to encourage patients to take over this aspect of their care and using values based conversations have given the patients independence and flexibility. These appointments will now be absorbed by the service and realigned to patients for other interventions or for those who are unable to self-administer. 

Overall Winner – Clair Blair

Claire is the ultimate champion for highlighting, advocating and supporting the health and wellbeing of the entire health and social care workforce.

Her kind, person-centred and empathetic personality helps bring people together. Claire has supported many colleagues through difficult times by being a listening ear, and sharing wisdom.

She also work in partnership with a number of organisations to support the delivery of wellbeing supports.

All of the judges were impressed by Claire’s ability to lead by example. She prioritises her own health and wellbeing, remaining resilient and positive, practices self-care, and makes use of wellbeing activities and resources.

Overall Winner – eHealth and Clinical Teams involved in Ophthalmology Digital Patient Record

Commissioned by Scottish Government and in collaboration with clinical representatives from all Health Boards, eHealth National and Contractor Services, Information Management, Electronic Patient Record and Health Records teams worked together to develop and successfully implement the Ophthalmology Digital Patient Record and system.

This has been implemented across all NHSGGC Ophthalmology sites to connect primary and secondary eye care and enable transfer of patients between health boards. With the introduction of OpenEyes to NES Glaucoma Accredited Trained Community Optometrists, 749 patients have had their follow up care transferred to an Optometrist Practice near to their home.

Overall Winner – Fiona Warnock-Greer

Fiona Warnock Greer, a Senior Project Manager within the Capital Planning team, has exemplified outstanding leadership through her management of the Parkhead Hub project, the largest primary care facility in the UK. Fiona’s dedication and teamwork have been instrumental in ensuring the project’s success, collaborating closely with diverse stakeholders, including HSCP, clinical areas, estates, facilities, design teams, contractors, and NHS Assure. Her leadership was particularly evident during the commissioning of the water system, where she established a short-life working group to ensure the highest standards were met. Fiona’s ability to navigate complex challenges, maintain clear communication, and foster a collaborative environment has been crucial in delivering a safe and functional facility.

Her proactive approach and commitment to excellence have earned her the respect and admiration of her colleagues. Fiona’s leadership has not only ensured the successful completion of the Parkhead Hub but also set a benchmark for future projects within the organisation.

Overall Joint Winners – The Payroll Team and SSTS

Payroll Team

Working above capacity to sustain services while delivering key additional activities, including multiple retrospective pay awards, new pension regulations, increased pension applications, partial retirement provisions, system updates, and controls from the Reduced Working Week.

SSTS

Ensuring no impacts on SSTS service provision, including increased activity from Reduced Working Week updates, while integrating the new eRostering system to normal business. This includes supporting early adopters, initial rollout and support at the IRH site, piloting medics at QEUH ED, and supporting the HIS pilot of Safe Care for Adult Mental Health Inpatient areas.

Overall Winner – The Thistle Project Team

The Thistle Project Team has been recognised with Innovation of the Year for its groundbreaking role delivering the UK’s first Safer Drug Consumption Facility. Led by Glasgow City HSCP, this project brought together a range of partners, including Glasgow City Council, City Building, NHSGGC, and several others, to create a service that addresses complex health and social challenges.

The Thistle is a unique service, the implementation of which required innovative solutions to many service requirements never previously encountered within UK health environments. Through extensive consultations with Lived Experience Reference Groups and the surrounding community, the team ensured the facility was tailored to meet the unique needs of users, with the potential to significantly reduce harm and influence future legislation.

Overall Winner – Mark Allen

Mark provides a fantastic administrative service to the Staff Governance Committee, Remuneration Committee and Workforce Equality Group. 

Mark frequently supports other key initiatives within Staff Experience or across the broader HR Team, such as the EDI learning event or support for the Public Enquiry. In 2024, with the Head of HR Corporate leaving, Mark had to step in to lead much of the work around Remuneration Committee.

Overall Winner – Gayle McQueen (Wellbeing Coordinator, Inverclyde Homelessness Centre)

Gayle’s approach to recruitment ensured a team of dedicated individuals were introduced to the service to deliver support of varying intensities to meet the needs of each resident both in the Inverclyde Centre and in Temporary Furnished Flats in the community.

Gayle furnished a large communal lounge and a smaller lounge for outreach work, tirelessly engaged with third sector organisations and community assets to ensure residents received the care and attention of local dentists, opticians and student hairdressers who provided valuable services to make residents feel good about themselves.

She ensured they were trained in food hygiene to facilitate a brunch club  three times a week providing wholesome and nutritious food to people who were hungry, and mentored residents in cooking and basic hygiene skills.

Overall Winner – Primary Care Practice Educators

This programme, developed in 2023, was led by Tamara Cairney and delivered by dedicated Practice Educators across the HSCP teams. Over 2024, 53 pharmacists have been supported through the 12-week intensive period of supervision programme, beginning with a comprehensive Learning Needs Analysis.

This is aimed at developing pharmacists’ skills and confidence to manage increasingly complex patient care. This approach fosters the development of competence and autonomy, enhancing clinical decision-making capabilities. The program is designed to promote holistic professional growth by integrating reflective practice, patient feedback, and realistic clinical conversations. Pharmacists also have access to valuable well-being resources and are actively encouraged to collaborate within multidisciplinary teams, further enriching their learning experience.

Overall Winner – Brian Laidlaw

Brian has demonstrated consistently his passion, commitment, and dedication to NHSGGC Hospital Support & Information Services (SIS) over the past 12 years. Recruited in April 2012, Brian has been a steadfast supporter of SIS frontline patient services, contributing weekly. His friendly, empathetic, and compassionate approach helps create a safe space for patients, carers, and families.

Brian balances the demands of healthcare volunteering with being a full-time carer for his wife. He is an integral part of the team, providing invaluable support to SIS workers and ensuring comprehensive care for patients and carers. NHSGGC SIS is proud to have him on their team.

Overall Winner – Magic Leap

This year’s Innovation prize went to staff at the Institute for Neurological Sciences who have been using a pioneering mixed reality (MR) system that allows them to “see inside” a patient’s body during surgery. 

The MR goggles and system, known as the Magic Leap, are used by Consultant Neurosurgeon and Complex Spine Surgeon Mohamed Abdelsadg and colleagues to make surgeries less invasive and more accurate, minimising damage to other tissue. 

The team were said to have “demonstrated remarkable dedication to advancing patient care by embracing cutting-edge technologies” that help to enhance precision. 

Overall Winner – CIRCLE Recovery Hub

Challenging times with restructures and reduced finances in Renfrewshire have seen a reduction in Support staff at CIRCLE Recovery Hub with the referral rates continuing to be high.

Our support staff have continued to give everything they have to support individuals in Renfrewshire that have mental health and / or addiction related issues, by continuing to develop the service provision, not only within one building but a Recovery Community in Renfrewshire as a whole.  The integrity of partnership working and seeing their provision as a piece of a large support network has supported these challenging times and also built strong connections with partner agencies, which aligns to future goals of the RHSCP.

Overall Winner – Gioia Sichi-Smith

As a key member of the West Dunbartonshire Alcohol and Drug Recovery Service, Gioia provides care, treatment and support to the most vulnerable people in the Community, making a difference every day.

Increasingly concerned at their lack of engagement with sexual health services, she completed additional training in this area of specialty, over and above her normal duties.  Her qualifications have allowed her to commence a weekly Clinic which incorporates sexual health screening as well as other Harm Reduction interventions.

Collaborating with colleagues and services across West Dunbartonshire, Gioia is expanding this work further, promoting the benefits of regular healthcare, and delivering awareness training for service users to help them on their personal recovery journey.

A true inspiration to others!

Overall Winner – Neonatal Team, Royal Hospital for Children

The Neonatal team at RHC has been outstanding during a particularly challenging time of displacement from the Neonatal unit. Despite having their intensive care unit flooded, necessitating a move to another area of the hospital, the team continued to

provide high-quality care to extremely sick and preterm babies. Their dedication and compassion have been remarkable, making them truly deserving of recognition for their incredible efforts and resilience. The team has pushed above and beyond all reserves to deliver high standards of care.

Patients in the neonatal unit can be very unwell, and a few of them will not make the journey to go home. The team is helping families to create lasting memories, treating everyone with dignity and respecting their individual needs and backgrounds.

The team, department, service or function that has been judged to have worked together as a team and made the most significant contribution to quality of care, population health and care, service delivery or staff wellbeing likely under significant pressure or difficult circumstances.

Any member of staff who has stood out as an exemplar of care giving, service delivery or who has made a major difference for colleagues around them or the delivery of a key objective for their department or wider NHSGGC/HSCP.

Any member of staff who has demonstrated outstanding leadership, positive values and behaviours and/or inspired others in a particularly challenging situation, or for the respect they get from others through the day to day difference they make for those around them as a leader.

Any member of staff can demonstrate leadership, not just those who formally manage people.

To recognise any individual, team or department responsible for developing and implementing an innovative service, method, technology or process that has made a significant difference to quality of care, wider population health or care, service delivery or to the wellbeing of our own staff or to the efficient use our resources.

To recognise an individual or team of individuals who have volunteered significant time and effort to the benefit of our patients, service users or staff and made selfless contribution perhaps under difficult personal circumstances.

Overall Winner – Royal Alexandra Hospital Stroke Multi-Disciplinary Team

Overall Winner Nominees

Team of the Year

RAH Stroke Multi-disciplinary Team

The Team led the stroke improvement work at RAH, aiming to facilitate timely patient access to Acute Stroke Unit, and implementing a thrombolysis service. This involved partnership working across the multi-disciplinary team, educating and training staff to transition wards into a hyper-acute stroke unit and stroke unit.

Early assessment, diagnosis and treatment significantly impacts outcomes for suspected stroke patients. The redesign enables improved performance, with patients reaching the unit and receiving necessary care quickly. In addition, the thrombolysis pathway means hyper-acute treatment can be provided at RAH, rather than transfer to QEUH.

The improvements present RAH as a modern stroke service, delivering to national stroke standards. Unscheduled care performance is also supported by ensuring quick and appropriate transfers from ED

Employee of the Year

Sharon McLauchlan, Housekeeper, Lomond Ward, Vale of Leven

Sharon has made a significant impact since commencing her employment with NHSGGC one year ago. Every day she has a positive ‘can do’ attitude, is extremely hard working and efficient. She has taken time to fully understand the importance of her role, promotes high standards in processes and procedures, and encourages others to do the same.

Sharon goes out of her way to make a difference to others and is an asset to the ward and wider hospital team. Her kindness is a joy to observe, with patients and relatives routinely commenting on the time she affords them, her bright attitude, caring behaviours and support.

Leader of the Year

Angela Thomson, Senior Charge Nurse, Ward 10, RAH

Angela she has demonstrated unparalleled leadership skills, particularly during the pandemic, and more recently through a period of unprecedented change.

She leads by example, undertaking any task in the interests of patient care. As an example, Angela went above and beyond to provide special support a patient who married while rehabilitating from an illness. This heart-warming story was reported in the local press and featured on STV News.

In addition to her commitment to high quality patient care, Angela always prioritises her staff before herself, including starting shifts early; finishing late; and even working on days off to ensure staff feel supported. This has resulted in excellent nursing staff recruitment and retention in Ward 10.

Innovation of the Year

Clyde Robotic Theatre Team

This innovative staffing model has seen in excess of 20 Theatre staff from across Clyde undergo specific training in robotic surgery to provide a new, minimally invasive service that is improving outcomes for colorectal cancer patients.

The service is provided by Clyde theatre staff on QEUH site, recently increasing delivery to 2 theatre days per week.

All staff involved, including lead nurses and educators, are commended for their commitment and enthusiasm in undertaking the training (often in their own time), and building strong, collaborative working relationships with QEUH colleagues to develop and launch the new service.

The team are key players in its success, their expertise and professionalism ensure this service continues to prioritise patient safety and improve cancer outcomes for Clyde patients.

Volunteer of the Year

Marie Phillips, AHP Rehab Support Volunteer; INSPIRE Volunteer

Marie has been an incredible support at the RAH and is popular with both staff and patients. She is unfailingly generous in her time and will offer to help out wherever needed.

Marie works with Orthopaedics AHP colleagues, supporting and encouraging patients with mobility and recovery exercises, or simply spending time listening, providing companionship and support, to help lift their mood and provide a welcome distraction to their time on the ward.

Marie is also a valued member of RAH INSPIRE team, creating a friendly and relaxed environment and supportive encouragement to participants.

Overall Winner – Thomas Cybulski – OPS

Overall Winner Nominees

Team of the Year

The Acute Medical Receiving Unit (AMRU) Housekeeping Team

Jackie and Simon consistently go above and beyond to support the wards and their colleagues. They show great pride in their work, they are fantastic team players who always go the extra mile to support the areas they cover. The epitomize teamwork and dedication and their unwavering commitment to maintaining cleanliness and hygiene ensures high-quality care for our patients. Their supportive approach fosters a positive work environment, promoting staff wellbeing and unity among colleagues. Their proactive efforts contribute significantly to departmental and directorate objectives, exemplifying excellence in their field.

Employee of the Year

Thomas Cybulski – OPS

Thomas Cybulski, fondly known as “Tommy” to his patients and colleagues, exemplifies the essence of exceptional patient care at Glasgow Royal Infirmary. Despite facing his own health challenges, Tommy’s dedication knows no bounds. His unwavering commitment to serving the hospital with positivity and joy sets him apart. There is no job that Tommy will not assist with, nothing is a bother and he brightens brining positivity and joy to our days. Tommy’s selflessness shines through in his tireless efforts to brighten the lives of patients and their families, mostly notably seen each Christmas as he visits wards clad in festive attire to spread cheer among his patients, their families and colleagues. His actions, driven purely by a desire to enhance patient well-being, exemplify the spirit of compassionate caregiving. Tommy’s impact extends beyond his duties, making him a beacon of inspiration and an outstanding colleague.

Working together in a true team approach to administer the COVID booster vaccination to in-patients at 3 North Sector sites, this team ensured patients were vaccinated while in hospital in a timely, caring and compassionate manner reducing the risk of COVID infection. They responded quickly to urgent requests, and built up a strong rapport with staff and seamlessly meeting demand despite there own services being remobilised.

Having local staff run the program was beneficial for staff and patients, but it was the patient centred and teamwork nature of this team that made all the difference. Thank you team for your dedication to patient centred care and team working.

Leader of the Year

Janet Craig – GRI OPD

Janet Craig has shown exceptional leadership throughout this year, guiding her team with unwavering support and morale-boosting initiatives. Glasgow’s Royal Infirmary OPD team were displaced throughout the COVID pandemic to support inpatient areas and morale suffered as a result. Janet has diligently fostered team spirit through inventive activities, including staff lunches that have encouraged camaraderie and shared experiences. Furthermore, Janet’s commitment to community engagement was evident as she led her team in charitable endeavors, notably organizing a team-building walk and fundraising for local charities during the holiday season.

Janet’s leadership approach inspires and uplifts and has resulted in a return of services to pre-pandemic levels, while utilising staff to work differently in areas increasing the ability to provide diagnostic services in urology clinics and day

settings reducing inpatient demand. Her leadership has not only revitalized team morale but also significantly contributed to the community’s well-being.

Innovation of the Year

GRI Medicine WeCARE Junior Doctor Experience QI Group

Responding to junior doctors’ feedback at Glasgow Royal Infirmary for a desire for consistency and predictability during their time on the receiving wards, a Junior doctor led group, working in tandem with the consultant team have sought to improve ward rounds with structured pre and post-ward pauses. The group looked at ways to put in place a consistent approach to ward rounds to support junior doctors to plan their post ward round work and make it easier to take their breaks. This approach gave junior doctors an equal voice and input into planning and testing new ways of working. The group developed a structured approach to ward rounds in receiving which includes a pre and post ward pause which could be adopted in other areas of the hospital. This ensures consistency, predictability, and facilitates breaks. The collaborative approach empowers junior doctors, enhancing both efficiency and staff wellbeing and the model, epitomizes continuous improvement and contribute to quality care and staff wellbeing

Volunteer of the Year

Pain Management Patient Volunteers

The Pain Management volunteers have supported the pain service over many years. Despite living with, and managing, their own long-term pain conditions, this exceptional team has dedicated countless hours to enriching our pain service and community.

Their impact is profound, as they educate patients, carers, and HCPs on pain management. Through their lived experiences, they offer invaluable insights to our Pain Management Programme, inspiring hope and resilience.

Their commitment extends beyond individual struggles, actively shaping patient centred service delivery. Their selflessness and unwavering dedication exemplify the spirit of volunteerism, illuminating paths of empathy and support for our patients and their families.

Overall Winner – Ophthalmology Service

Team of the Year

Ophthalmology Service

The team consists of consultants, trainees, nursing staff, orthoptists, optometrists, ocularists, administrators, and clinical staff, led by Dr. Deepak Tejwani and Dr. Soma Chakrabarti, co-clinical directors.

The service has maintained high levels of patient activity (averaging . 1700 patients per week), successfully rolled out a national EPR programme, and is on track increase the number of cataract operations completed this year by 23%. The service has also identified and contacted 500 low-risk glaucoma patients suitable for transfer of care to the community as part of the national Community Glaucoma Service.

All this activity has led to reduced patient waits, resulting in positive patient feedback via care opinion, and this positive feedback enhances overall staff morale and wellbeing.

Employee of the Year

Jade Aitken

Jade, employed as a housekeeper, was extremely supportive in preparation work to open two winter wards (5c and Brownlie) at the GGH site to support winter capacity. Jade often worked independently to source the equipment required, report estate issues, and organise ward stock levels. Jade was instrumental in keeping the lead nurse and clinical services manager up to date with progress and also with issues that required escalation. Jade has done this over a period of weeks while also carrying out her own ward duties. Overall, Jade went above and beyond to support the opening of 45 additional winter beds at GGH.

Leader of the Year

Allan Dodds, Associate Chief AHP

Allan has been a fantastic support to his staff, both in the orthopaedic and major trauma AHP teams. Allan is a constant source of support and positivity, which has helped to create a warm and friendly working environment for all his staff. Allan has also been working in the role of associate chief AHP. In this role, he is a fantastic advocate for the occupational therapy and physiotherapy professions and has supported all AHP teams in the South Sector who deliver excellent patient care.

Innovation of the Year

Acute Medical AHP Team

Emily and Shane work on Level 5 at QEUH, which includes diabetes, endocrinology, general medicine, and infectious diseases wards. They regularly assess and treat patients with a wide variety of medical conditions and functional abilities. Due to the

challenging environment and large number of patients with vastly different needs, their focus became centred on improving patients’s access to physical activity and advice regarding exercising independently. Therefore, to support this, they developed the ‘Get Moving to Get Home ‘campaign. As well as developing a brand new video resource, they have used an innovative approach to digital technology to make new and existing resources available to all. These new resources have been shared beyond their own clinical area and will ultimately improve the patient experience.

Overall Winner – Total Skin Electron Beam Therapy. Led by Robin Sawyer, Head of Mechanical Engineering, Clinical Engineering and Radiotherapy Physics 

Overall Winner Nominees

Employee of the Year

Lisa Cairney, Radiographer  

Lisa is an extremely hard working and experienced Radiographer and an expert in the field of Cardiac CT scanning at Glasgow Royal Infirmary.

These are complex scans which result in the need for extensive training. Having identified a need for training resources that included technical requirements together with how to produce a “gold -standard” scan, Lisa spent numerous hours in her own time creating an in-depth training guide featuring step by step procedures with sections covering anatomy, pathology, FAQs and troubleshooting.

The training guide is supplementary to Lisa offering one to one training for Radiographers and Radiology Registrars.

Team of the Year

Prostate Script Project Team. Led by Gavin Orchin, Pre-registration Clinical Scientist, Radiotherapy Physics

The Beatson Radiotherapy Department plan and deliver over one thousand prostate treatments each year, and a treatment plan is created for each patient tailored based on individual anatomy and optimised accordingly.

Creating these plans is time consuming and resource intensive, and a decision was taken by the team to create a Script to automate much of the manual processes.

This has improved staff experience by reducing the number of individual tasks staff are required to perform, improving efficiency by significantly reducing planning time by approximately 30 minutes per patient (leading to an annual saving of five hundred working hours).

The consistency provided by the script reduces the risk of manual errors and the time saving allows team members to further focus on patient safety and other key tasks.

Leader of the Year

Freya Johnson, Consultant Reporting Radiographer 

Freya has entirely changed the dynamic of the working relationship between Radiology doctors in training and the Reporting Radiography Team by taking on a large amount of training and supervision, both personally and with the support of the Reporting Radiography Team.

This has resulted in a much-improved training experience on trauma film reporting for new Radiology doctors, and with this change in the working relationship and enhanced collaboration, the number of images seen by Registrars has resulted in a significant increase together with development of a great team culture featuring much more inter-disciplinary collaboration. Freya’s attitude and work ethic continues to inspire all those around her.

Innovation of the Year

Total Skin Electron Beam Therapy. Led by Robin Sawyer, Head of Mechanical Engineering, Clinical Engineering and Radiotherapy Physics 

Total Skin Electron Beam Therapy (TSEBT) is the most effective single modality for treatment of Mycosis Fungoides (MF), which is the most common type of Cutaneous T-cell Lymphoma. At the time of diagnosis, many patients have patch and plaque disease limited to the skin.

TSEBT involves irradiation to the entire skin surface and is often used at various stages of MF to alleviate symptoms. The Medical Devices Unit was asked to develop a medical device to enable the treatment of patients at the Beatson Cancer Centre as opposed to them having to travel to Newcastle.

The device was developed under an ISO 13485 Quality Management System and has made a significant improvement to patient care with patients often being treated two to four times per week over a period of weeks.

The Clinical Engineering Department designed the device which complied with all quality and radiation standards, taking account of patient dignity, well-being and care.

Volunteer of the Year

Joint Winners – Monica Dillon, Biomedical Scientist, Pathology and Kayleigh Quinn, Biomedical Scientist, Pathology, Laboratory Medicine

Monica Dillon and Kayleigh Quinn, both Biomedical Scientists within the Pathology Laboratory recognised that some staff had reduced well-being or were feeling lonely and isolated following the Covid pandemic and decided to organise various social activities including a monthly themed departmental quiz where all staff including medical and mortuary staff were invited.

Held on the first Friday of every month, the quiz enables staff regardless of their role to integrate better together, to practice teamworking skills and to support each other. Monica and Kayleigh fund drinks and prizes for the winning team and they also organise pizza.

As a result of friendships made, staff outings to karaoke (Pathoke) other groups have now formed, including the Board Game Club, a Staff Library and Craft Club. We are immensely proud of what Monica and Kayleigh have achieved for their colleagues, particularly as they give up a great deal of their own time to organise activities.

Overall Winner – Douglas Bell

Overall Winner Nominees

Team of the Year

Community Support Team, Social Work, Children and Families  

The members of the Community Support Team have been working together to improve engagement and participation with the children and families involved with the service. A team leading great projects, such as food pantry and coats initiatives, delivered in a sensitive, thoughtful way which tackled potential stigma attached.  Continual improvement to service, tailoring approach to how they work with children and families. Welcoming, warm environment created to bring young people and their families into, creating a nurturing space for supporting families. A great example of team work and the outcomes that can be achieved when everyone works together with the same common shared goal and a commitment to service outcomes for their community.  

Employee of the Year

Lewis Crawford, Receptionist/Modern Apprentice, Woodlands Resource Centre

Lewis, a fairly new member to the team is the first person people meet when they arrive at our Outpatients clinics at Woodlands Centre, he has been integral to the team in terms of support to colleagues and patients.

Lewis responded well to a ‘sensitive situation’ (clarity required). Remains calm in potentially challenging situations, positive outlook with a good sense of humour, nothing is too much trouble. Delivers the full package which is outstanding so early in his career, excellent standard of work and ability to deal sensitively with patients.

Lewis is a very kind and caring person who has improved the patient and carer experience when they arrive at our centre. Being nominated is a testament to the quality of this staff member. 

Leader of the Year

James Hamilton , Speech and Language Therapist Adolescent In-Patient Unit, Specialist Children Services

James was described as skilled mentor and coach, leading the team to deliver a nation leading approach and bringing people with him in the unique nature of service delivery. James, as the only speech and language therapist (SLT) in the UK working in Eating Disorders has shown exceptional leadership and vision in advancing the role of speech and language. Building capacity within the team.

A family quote was shared showcasing the life changing work “I got my daughter back. I watched her suffer and it broke my heart. She was disappearing in front of my eyes. We are forever grateful that we could access SLT as the specialist knowledge linked to eating disorders was definitely needed for us.” 

Innovation of the Year

Douglas Bell, Advanced Nurse Practitioner (ANP) Urgent and Unscheduled Care

Douglas, an Advanced Nurse Practitioner (ANP) from the Primary Care Improvement Programme (PCIP) Advanced Nurse Practitioner team was nominated for his work on a service improvement initiative in order for ANP’s to carry emergency and first dose of medications for home visiting.  

Douglas had the vision to identify what needed to be changed and delivered this within a challenging context. This piece of work has gathered wider interest across NHSGGC, receiving national recognition and sharing of good practice. Aligns to HSCP strategic priorities to keep people within their own homes and remain there for as long as is safe and the ability to provide immediate treatment to vulnerable people to allow this to key to the reasons for Douglas being nominated and winning this award.  

Volunteer of the Year

Fiona McManus, Carer Representative for the The Public, Service User and Carer Representatives Group (PSUC)

Fiona, always make a positive contribution to user and carer groups. Throughout our time working alongside Fiona, we consistently witness her skill and effectiveness representing Carers, not only across East Dunbartonshire (ED), but Scotland Wide. During the pandemic, Fiona supported in the developed of short films to support others in a caring role.

Lead on promoting the power of attorney (POA) uptake across the East Dunbartonshire (ED) community, delivering on strategic priorities, supporting better outcomes for the population. In addition supports carers across ED at the ‘drop of a hat’, simply put we don’t know what we would do without her.  

Overall Winner – East Renfrewshire Pharmacy Team

Overall Winner Nominees

Team of the Year

East Renfrewshire HSCP Pharmacy team 

The East Renfrewshire HSCP Pharmacy team comprises of Pharmacists, Pharmacy Technicians and Pharmacy Support Workers who provide a patient centred, clinical Pharmacy service for patients living at home or in a care home within East Renfrewshire.  

They have scooped coveted “Team of the Year” award for their exceptional contributions in 2023. The team focused on delivering patient-centred, clinical pharmacy services, with over 2000 monthly pharmaceutical care interventions. Noteworthy achievements include the successful implementation of serial prescribing, prescribing antiviral medicines for high-risk COVID-positive patients, and delivering substantial efficiency savings. Despite facing challenges, their unwavering dedication to improving patient outcomes and optimising healthcare services secured the team this well-deserved recognition. 

Employee of the Year

Andrew Crumlish

Andy is an incredible support worker, colleague and human. 

He goes above and beyond to support the children and families he works with. He does everything from acting as a taxi, cleaning homes to make them safe, organising furniture to getting people involved in new activities. Andy builds trust and rapport with service users with such skill. He knows exactly what families need and formulates a plan with them. 

He is hands on and proactive which was evident with the summer programme he organised. He planned trips to Edinburgh Zoo, Heads of Ayr, the cinema and many more. He arranged the funding, transport, food and drink and invitations and helped some of our most vulnerable residents have a positive and unforgettable summer.  

Leader of the Year

Mark Sweeney 

Mark has been a social worker in Children’s Social Work for more than 12 years but in the winter of 2022 he was drafted into our Care at Home Service which was experiencing significant challenges due to high levels of absence, at both frontline and leadership levels.    
   
For six months he provided leadership and management cover for the service. He instantly won over the staff with his calm but firm approach.  

 
He managed complex complaints, worked evenings/weekends – even missing his favourite football team play and working over Christmas without being asked.   His leadership made a significant difference to staff and service users. 

Innovation of the Year

East Renfrewshire Medication Support Service 

This dynamic team of Pharmacy Technicians spearheaded changes that seamlessly integrated our Medication Support Service (MSS) with the Adult Support Protection (ASP) team. By proactively receiving and acting upon medication error referrals, they have been able to create a process for collaborative interventions, sparing GPs unnecessary involvement. This reduces risks for vulnerable adults and provides a better service.

Their dedication to patient safety and innovative practises, recognised by the Care inspectorate, sets our MSS apart. This award rightfully celebrates MSS’s pivotal role in advancing healthcare delivery, ensuring better outcomes and fostering an environment of continuous improvement. 

Overall Winner – The Development and Informatics and Business Intelligence Teams – Andy Hardy, Stewart Blair and Kim Bova – Development of the Day of Care Audit (DoCA) application

Overall Winner Nominees

Team Of The Year

Louise Gunson, Gillian Morris and Iain Gordon – eHealth Contracts and Procurement Team 

Since the transfer of mobile phone account management to the eHealth Contracts and Procurement Team, significant work has been carried out in relation to improvement of data capture, enhanced authorisation process for purchases and better reporting and analysis associated with monthly usage charges and management of contracts due to expire.  

This has resulted in enhanced processes associated with invoice payment and charging mechanisms as well as a reduction in recurring costs for eHealth and the wider Board. 

Employee Of The Year

Susan Cochrane – eHealth Business Intelligence  

In order to properly reflect and monitor activity and compliance, Susan led on analysis of Psychological Therapies recording and storage within EMIS, transformed and modelled data to take into account of the variance in clinical approaches and transformed the identified events to reflect the standardised timeline specified for the HEAT target using a series of programmes written to incorporate this transformation into the basis for National submissions and local decision support reporting.  On request this was further developed to reflect the complexities of multidisciplinary teams. 

This was essential for monitoring and responding to patient access targets and in addition provided the clinical management overview of service provision to respond to demands and examine service improvements. 

Innovation Of The Year

The Development and Informatics and Business Intelligence Teams – Andy Hardy, Stewart Blair and Kim Bova – Development of the Day of Care Audit (DoCA) application

The Development and Informatics and Business Intelligence teams worked together to transform the audit process for capturing and reporting on the clinical status of current inpatients. Previously this was a manual data collection process delivering results more than a week after the audit which reduced operational benefit of the process.

Introduction of the DoCA app meant an entire process could be captured across hospitals in the morning and reported in the afternoon with the development transforming the audit process and saving significant time for clinical staff. Furthermore, it improves data quality and provides the opportunity to use for operational discharge processes with Acute and HSCP staff.  Other Health Boards are now interested in implementing GGC’s innovative solution.  

Overall Winner – Jennifer Materne

Overall Winner Nominees

Team of the Year

The Patient Transport Service

This team is based out of Gartnavel Royal Hospital which responds to requests from wards and departments throughout the Board to move patients to and from hospital. All the drivers have received training to allow them to deal with all different patient groups.

This is not restricted to our Health Board geographical area but can be as far afield as Oban, Birmingham, Edinburgh or London. The service is involved in transportation of renal patients from GRI and Stobhill with QEUH patients provided this service from January 2024

Employee of the Year

Jennifer Materne

Jennifer played a pivotal role in the completion of the emergency refurbishment of works 36/37 at RAH and with her attention to detail and communication skills ensured that all down to the smallest details were delivered to the highest standards and due to her dedication to the project this was delivered back in time for winter bed pressures. This has provided a greatly improved environment for staff and patients. Jennifer goes above and beyond for her team and is an excellent ambassador for the Operational Estates Team

Leader of the Year

Thomas Mills

As well as his duties as an Assistant Head of Capital Project providing valuable management and oversight to a team of Senior Project Manager Thomas has developed an on line resources for the project delivery team. The PM Handbook is the first port of call for the project delivery and collates all the processes, procedures, templates and best practice information for the delivery of NHS projects. It can also be used as a training took for new members of staff within Capital Projects. The system is interactive and an evolving resource for the staff to use in their daily roles. This taken forward by Thomas on his own initiative and a sizable piece of work to complete.

Innovation of the Year

Zoia Maher

Zoia is a member of the admin team based at GRI. Zoia has been the driving force behind the digitisation work that has been undertaken across Facilities Services over the last 12 months.

Without her commitment to excellence much of the work would not have been delivered at the pace it was, with accuracy or in a user friendly layout developed for all the team to use. Her work has ensured that time consuming process using paperwork has now progressed using the technologies available to us. This work will continue to be used to improve systems across the sector to ensure that compliance and quality management processes are updated.

Overall Winner – Andrew Molloy

Overall Winner Nominees

Team of the Year

Purchasing Team 

The Team have been nominated for the successful recycling and reuse of furniture and equipment, achieved through the teams dedication and by raising the profile for the recycling and reuse service resulting in cost savings of c1.2million (from 2017 to 2023), carbon savings, waste reduction and overall improvement of sustainability.   

The team have achieved ‘revolve’ accreditation which is awarded to 2^nd hand stores throughout Scotland for cleanliness, quality and safety standards.  This is due to the staff undertaking care in arranging the uplift, pre-check which includes upcycle (if required), cleaning and checking fit for use, uploading the details onto the portal for the end user visibility and delivery.   

The team also promote the recycling service and direct NHSGGC staff members to use the portal when receiving requests for furniture and equipment. 

Employee of the Year

Angela Gray 

Angela is always willing to go above and beyond what is expected of her role. She has in depth knowledge of the whole service and can be relied upon to provide help and support to the service and her fellow colleagues within Management Accounts.  

Her work ethic and easy going nature allows her to bring out the best in newer members of the Management Accounts team as well as service managers who are new to their role. She is a real team player, promoting health & wellbeing within the department by organising various keep fit activities (running group, keep fit class and yoga) as well as helping organise social events. 

Leader of the Year

Debby Skene 

Debby is the Head of Management Accounts for Acute. She has the respect of her team, her colleagues and seniors within Finance and beyond. 

She is continually trying to drive forward change in the department and is leading on the changes to the month end process. She takes her team with her, makes everyone feel involved and always tries to resolve issues. 

She has significantly improved the communication within her team and across all departments within Finance ensuring everyone is working collaboratively.  

She is a dedicated member of the finance team and is describe by her team as a breath of fresh air! 

She is a shining example to her staff and colleagues through her professionalism, positivity and can do attitude. 

Innovation of the Year

Andrew Molloy 

Andrew has consistently delivered technical solutions and processes to reflect a range of new pay and pensions legislation. This includes: 

• The NHSS wide solution for the 2023 AFC additionality payment, which was calculated for all NHSS employees via business intelligence reports he developed to meet the criteria 
• New pension control reports for multiple employments, aggregation of contribution tiers across all posts following the October 2023 pension changes, auto-enrolment eligibility across all posts, etc. 
• Development of a range of reports and calculations to support a variety of core business processes  

Andrew’s work has been pivotal for NHSGGC, and also the whole of NHSS, and his expertise has supported Payroll Teams across the country to deliver large scale requirements within exceptionally tight timescales. 

Overall Winner – Martha’s Mammies

Team of the Year

Martha’s Mammies

Martha’s Mammies is a service that supports birth mothers who have lost care of their children on either a temporary or permanent basis. Prior to the implementation of Martha’s Mammies, women who had lost the care of their children in Glasgow had limited specialist support to help them with the grief and loss that inevitably followed.

Martha’s Mammies is a multi­disciplinary team who work with small caseloads of women to be able to offer flexible, intensive, and adaptive support to respond to the needs of individual women. The team worked well together to make a difference in a short amount of time and have achieved incredible results. 

Employee of the Year

Thomas Higgins

Tommy has worked in children’s residential services for many years working in several of the children’s houses across Glasgow.

He has dedicated his working life to supporting some of our most vulnerable care experience young people. In his role as a Senior Residential Practitioner, he has helped young people to flourish and realise their potential and nurtured them with care, enabling some of them to better understand the trauma they have experienced.

Tommy gives 100% on every shift and always put the young person first and foremost in any interaction, no matter how difficult it would be.  

Leader of the Year

Rose Traynor

Rose is currently a Team leader for the Florence Street Community Mental Health Team. As a team leader she demonstrates outstanding leadership, encourages good practice, professional development, and a commitment to social work in mental health services. She will challenge and encourage colleagues to continue to learn and develop both professionally and individually making their working experience as good as it can be. During the past year there have been significant challenges within mental health social work services, Rose has continued to support and motivate her team to achieve positive outcomes for those they support. 

Innovation of the Year

Chalk the Walk 

For World Suicide Prevention Day on 10 September 2023, the North East Health Improvement Children and Young Peoples Team asked local youth providers to take part in an event, “Chalk the Walk”, to help shine the light on suicide prevention. Working with Health Improvement teams, local youth organisations encouraged young people to use chalk, to beautify their community, with images and messages of hope, resilience, suicide awareness and prevention.

The youth organisations then posted pictures of their artwork on social media and the team allocated prizes for most creative, most colourful and most inspirational messages. Chalk the Walk was an innovative event that has made a significant different to local youth organisations, young people and their communities. 

Volunteer of the Year

Sarah Donnelly and Sara Delaney

Both Sarah and Sara are lived experience volunteer mentors who support the work being done within Tomorrow’s Women Glasgow and Martha’s Mammies.

Since starting their volunteering, they have transformed the team through their experiences. They are highly motivated and give up their time to attend various groupwork activities and support the delivery of the programme and identify women who may require additional 1­to­1 support. In the past year, they helped establish a Recovery Café in Maryhill.

This café supports women in custody to ensure they are supported to maintain a drug and alcohol-free lifestyle that helps to prevent reoffending behaviour. The women attending consistently express their gratitude for both volunteers and the support they receive.  

Overall Winner – Teaching and Learning Centre (TLC) Reception Team 

Overall Winner Nominees

Team of the Year

Teaching and Learning Centre (TLC) Reception Team 

The Teaching and Learning Centre (TLC) Reception Team, QEUH Campus are nominated in the category of Team of the Year in recognition of their contribution to the return of the TLC back to its original purpose as a joint teaching and learning facility for NHSGGC and University of Glasgow. This followed on from a period during the COVID-19 pandemic when the Centre was requisitioned as a national testing laboratory and was closed to teaching and learning to provide this service for the duration of the pandemic. The team continued to work together throughout this period providing a physical frontline support to staff and contractors.

Employee of the Year

Krizia Mazzoni, Assistant HR Advisor, Cluster 1, HRSAU

Krizia goes above and beyond her role as Assistant HR Advisor in the support she provides to managers for attendance management. Krizia has been fundamental to the coaching and training provided to managers in Clyde Sector and continues to offer support at absence focus groups.

Leader of the Year

Steven Reid, Mental Health and Substance Nurse Lead 

Steven Reid started in Occupational Health as a full-time employee in 2016, following his background career as a mental health and addictions nurse. His original role was as OH alcohol and substance nurse from 2012, he was then asked to take over the management and development of the workforce Counselling service. This service was responsive through the pandemic and evolved to be part of the wider provision of psychological services for our workforce and is a core part of our Staff Health Strategy. 

Innovation of the Year – Joint Winners

Andrew Clark

Andrew developed and refined the Business Intelligence dashboard for the SHaW Task Calendar. This included building specific filterable data pages alongside the Sector / Directorate / HSCP summary pages that feature in the SHaW Storyboards. 

Paul Cogan

Paul leads on the Success Register Workstream of the NHSGGC Culture Strategy for the Organisational Development team. The NHSGGC Acute and Corporate Organisational Development team took on the challenge of establishing a platform for over 41,000 colleagues to share success stories, nominate instances of excellence, and highlight innovative practices. In response, Paul Cogan undertook the project lead role for the Success Register for the Team. 

Volunteer of the Year

One HR Team 

The One HR project team brings together teams from across the HR&OD Directorate to create a sense of one team, with a unified purpose, of enabling a skilled, engaged and healthy workforce across NHSGGC that is valued, supported and empowered. The OneHR group will support this by sharing best practice, adopting shared ways of working and creating opportunities for our teams to mix, socialise and get to know each other. 

HR and Organisational Development – Director’s Award

Claire Robertson

Since joining NHSGGC in 2020 from South Africa, Claire has done an amazing job in cultivating a high profile and confidence with the Directors, SMTs and wider teams in the areas that she supports.  Her instrumental role in supporting and progressing success for NHSGGC Clusters in the Investors in People Award is recognised with this Director’s Award.

Overall Winner – Aileen Wilson

Overall Winner Nominees

Team of the Year

Strategic Commissioning Team 

The strategic commissioning team support the HSCP with commissioning, governance and contract monitoring of services with external providers. The HSCP commissions approximately 175 services with external third sector and private providers covering a huge range of areas. 

The team work hard to evidence the need for commissioned services and manage the procurement for the service – they work to tight timescales and must be adaptable to the changing landscape of health and social care. 

The team demonstrate excellent management and communication skills to work with commissioned services to ensure targets are met to benefit people in Inverclyde receiving care. The teams workload reflects the huge range of services Inverclyde HSCP delivers. 

Employee of the Year

Heather Millar

Heather has worked with HSCP for around 20 years within learning disability day operation services in a support worker role. 

Heather has been pivotal in the setting up and delivery of the HSCP Autism Pilot Service to meet the needs of young Autistic people. She works tirelessly to support vulnerable young people and is a fierce advocate for their wellbeing.   

Heather built up relationships with young people over a long period of time and in some cases helped give them the confidence to leave the house; one young person she supports who struggled to leave the house has now passed their driving test and attends college. 

Heather is described as self-effacing, unassuming, genuine, funny, warm, and a joy to work with. 

Leader of the Year

Aileen Wilson

Aileen manages 3 children’s houses which include a large staff team. 

Aileen is dedicated and committed to providing a high standard for care and her values are rooted in compassion and the rights of children. 

Many of her colleagues describe her as being a great problem solver who finds solutions to many difficult situations which arise at short notice. 

Aileen is committed to working to the strengths of her staff she is a great communicator and listener. Aileen has developed a culture of trust whereby our children’s voices are listened to by staff and their views are taken seriously. 

Innovation of the Year

Neil Cree & Asylum Health Community Team

Neil Cree and the Asylum Health Community Team were unexpectedly tasked with accommodating 70 refugees. At very short notice, the team had to create procedures and referral pathways to assess the health of the refugees and link them to wellbeing support in Inverclyde. They had no additional funding and faced many challenges. 

This team has went beyond expectations and are now supporting other HSCPs and Health Boards to develop services similar to what we now have in place within Inverclyde. The team work closely with outside partners to deliver exceptional services, and by having this team in place we have reduced a lot of strain on other partners. 

Volunteer of the Year

Veronica Rasmussen

Alongside her role in the Homelessness Centre, Veronica has recently gained a first-class honours degree in psychology and also the COSCA Certificate in Counselling Skills. 

Then on top of this, Veronica volunteers in a range of roles to support the most vulnerable people in our communities including: volunteer with Talk On Ladies (part of the Man On! Charity in Inverclyde); Committee Vice Chair Oak Tree Housing Association; Children’s Panel Member; Unison Workplace Steward. Veronica is described by her colleagues as inspirational, selfless and goes above and beyond whilst working tirelessly in her role. 

Overall Winner – Michelle Stevenson

Overall Winner Nominees

Team of the Year

Northeast Health and Social Care Partnership, Parkhead Cluster Pharmacy Team

Since recruiting a full complement of technical support in 2023 our fantastic technicians, Pharmacy Support Workers and Pre Registration Pharmacy Technicians are now delivering a medication reconciliation service for all immediate discharge letters and outpatient letters with medication changes consistently 5 days per week throughout the year and we are the only cluster doing so within the HSCP.

Our pharmacy technicians have been able to maintain this excellent standard of work with minimal pharmacist input for queries. In addition, we have even been able to provide cross cluster cover to maintain the services provided by other cluster within the HSCP during absence.

Employee of the Year

Susan Donnelly

Susan is often the first person that people contacting the prescribing team or the wider Clarkston Court Pharmacy Team come into contact with. Her years of experience working in a GP practice mean that she is equally comfortable talking to patients as she is to senior managers and directors.

Her many years with the prescribing team means that she has a comprehensive knowledge of all staff and all aspects of the business management for the team.

She is unfailingly helpful, reliable, knowledgeable and efficient. She cares deeply about the welfare of people in the team and their development. She displays many fine leadership behaviours and is instrumental in keeping the administration team a cohesive, happy and effective service.

Leader of the Year

Michelle Stevenson

Michelle is a unique person who is distinguished by her extraordinary capacity for inspiring others and her superb interpersonal abilities. She naturally builds great relationships with co-workers, managers, and subordinates due to her charming and personable manner. Because of her sincere interest in people, Michelle is able to identify their wants and worries, fostering a supportive and cooperative work atmosphere. 

Michelle is an amazing motivator who can motivate and inspire her peers to realize their own potential. She gives everyone around her confidence and enthusiasm, whether it’s by setting an example, offering helpful feedback, or encouraging words. Michelle’s ability to inspire others goes beyond personal success; it has a favorable effect on the atmosphere of the entire organization.

Innovation of the Year

Surgical Team, Queen Elizabeth University Hospital

This team comprising pharmacists and pharmacy technicians has worked together to change the way in which we deliver services to patients undergoing surgery within GGC to support surgical remobilisation.

Changes include development of a pharmacy referral system, review of systems for patient triage and development of the pharmacist’s role in the arthroplasty and perioperative clinics.

This team worked together, changing the traditional service, trying small tests of change and working differently including developing the patient facing role of pharmacy technicians as well as developing their advanced practice.

Director of Pharmacy Award

Manpreet Narwan

Mani highlighted that we only recognised Christian holidays when we wished the community pharmacy network well via the local communications.

Mani worked with the Board’s Equalities Team to identify the most relevant religious holidays taking into consideration the demographics of the pharmacy workforce.  She then worked with the Board’s Interpreting Team to devise a form of congratulations and best wishes for the main holidays.

Mani has pro-actively taken responsibility for developing the Community Pharmacy Development Team’s profile amongst the community pharmacy network.  She has drafted documents developing the Team’s Mission and Vision and is currently working on how we can develop our communications strategy to better explain how the Team can support the network.

Overall Winner – Community Food Teams

Overall Winner Nominees

Team of the Year

Travel Health Contingency Team

In June 2023 the provider to all of GGC except Glasgow Northwest, notified NHS GGC of its intention to withdraw from it’s contract to provide travel health risk assessments and vaccinations by end of September.

However due to staffing and other core service delivery issues this service was in effect withdrawn in August.

Despite this short notice withdrawal, a Contingency Service was in place within a week. To pull together the logistics of a new service at such speed is a testament to the dedication, professionalism and sense of duty of all those involved.

Without the actions of the team, the population of GGC would have been without a free-at-the-point-of-access travel service and risking a widening of travel-associated health inequalities.

Employee of the Year

Kary O’Brien, Health Protection Nurse Specialist

We have a great team of HPNS, all of whom deliver their daily health protection work with incredible empathy.

Even amongst such a great team, Kary quietly and without any fuss, stands out in the kindness and warmth that she brings to all of her interactions, be it with cases and contacts or with her colleagues. Without exception, she is very much liked and respected by absolutely everyone. Kary is warm, funny and with a unique insight into other people’s emotions.

Leader of the Year

Dr Iain Kennedy, Acting Head of Health Protection

Dr Kennedy has provided calm leadership of the Public Health Protection Unit team over the last year during something of a post-Covid transition period, with challenges and changes for the team including an increase in working pressures and staff changes within the team.

Iain has always shown good leadership and been calm and approachable, and is very willing to share his expert knowledge with the team, encouraging skills development in staff members. Alongside the day job of leading acute health protection responses and managing his consultant portfolio he has also done a great job of identifying areas for team development and encouraged initiatives aimed at team wellbeing including some informal team building activities.

Innovation of the Year

Cost of Living Mitigation Programme

The team work across acute settings and have developed a range of innovative approaches in response to cost of living pressures impacting on Patients and Carers attending NHSGGC Hospitals.

The package of support includes access to a menu of immediate cash first & practical responses such as Maternity Emergency Grant (MEG); Crisis Home energy service and the Emergency Food on discharge service which have collectively support approx. 2000 of our most disadvantaged patients over the last year. They also meet challenges facing our staff with a comprehensive package of emergency response to support food, fuel and money was introduced to support the wellbeing

of NHSGGC Staff. The NHSGGC Staff Hardship Grant has supported almost 500 staff through a grant secured from endowment funds.

Volunteers of the Year

Community Food Teams

The Community Food Team works to address barriers to healthy eating, weight management and food insecurity through the development of local community-based support networks which aim to increase availability, affordability and accessibility of healthy food and provide support to increase food literacy and practical cookery skills within communities. We recognises the multitude of volunteers who collectively support the delivery of the programme within the many community health projects who are critical partners in the GGC Community Food Network.

The programme builds capacity at a local level and supports a network of volunteers to train as community chefs and deliver practical cooking sessions to communities. Volunteers are supported to gain skills not only in cookery, but also in food hygiene and health and safety that supports wider employability outcomes longer term.

Overall Winner – Graeme Crockett

Overall Winner Nominees

Team of the Year

The STAR team

STAR is a specialist service that focuses on the successful integration of offenders into society, emphasising their role as productive members of the community. The STAR team focuses on reducing risk of violence in the community and improving mental health outcomes for patients with complex presentations. The treatment works towards positive outcomes in terms of helping patients to make prosocial choices rather than engaging in offending behaviour, improving mental health of service users, and enhancing their overall well-being. STAR also reflects a commitment to treating service users with dignity and respect. The Team approaches the service to ensure that there is balance between public safety and the well-being of offenders

Employee of the Year

Graeme Crockett

Graeme has gone above and beyond for the second year in a row in his efforts to boost the successful recruitment of band 5 nurses for Forensic Mental Health. He has volunteered for every recruitment event and has been filmed as the Regional Services representative for GGC recruitment video as well as a Forensic specific recruitment video.

The service has one of the highest band 5 vacancy rates which has a significant impact on the delivery of safe and effective patient care and increases the strain on our current staff group. He has helped raise the profile of the service and bring in new staff to join our teams. From an organisational perspective increased staff has helped boost morale and in turn has a positive effect on sickness absence rates as well as helped reduce additional spend attributed to vacancies.

Leader of the Year

Diane Wright

Diane is the Lead Nurse for Renal Dialysis Units at a time of acute challenges with insufficient haemodialysis spaces to meet demand. Diane has led her team to complete a comprehensive review of capacity across the service. Through service redesign, she introduced twilight services increasing capacity. Diane has developed the team to review and promote home therapies, increasing care options for this group of patients.

Innovation of the Year

Haematology Ambulatory Care Service

A project team was identified which included the appointment of an Advanced Nurse Practitioner and a Nurse Practitioner, who were supported by the Lead Nurse, Pharmacists, Estates and Consultant Haematologists to take forward. This project was completed in August 2023 and is now fully operational with patients having their treatment as a day case as opposed to having to stay as an inpatient.

A non-clinical space within level 4 at the BWoSCC was identified and an area created for a 4 chair space ambulatory care service with 2 nurse assessment rooms. This new service has allowed more patients to be treated at home in line with our SACT Strategy and patient feedback has been very positive.

Volunteer of the Year

Lesley Ong

Lesley maintains the NRU garden voluntarily. She works in NRU as a nurse but comes in on her days off to tend to the garden. This garden makes a real positive impact on the morale of NRU patients and staff. Having this area maintained regularly means it is always welcoming and creates a positive outdoor experience for patients and families. Lesley involves the

patients where possible with planting, weeding and watering. These functional tasks are excellent rehabilitation for patients.

Overall Winner – Delayed Discharge Team

Overall Winner Nominees

Team of the Year

RAH Ward 37 – Multidisciplinary Team 

This group of staff are the epitomy of a gold standard team. 

In June 2023, Legionella was discovered in the water supply for Ward 37. To keep patients and staff safe and to replace parts of the water system, the ward was decanted to Munro Ward in Stobhill Hospital.  

The team pulled together to transfer all of the patients and equipment safely and with minimal disruption within a very short period of time. The staff had to make a 30 minute trip, twice a day, to get to and from Munro Ward.  

Due to multiple factors the works took five months to complete. 

Through all of this, the staff put the patients and relatives first. Ensuring that the high standards of care that were provided in Ward 37 were replicated. 

Employee of the Year

Jennifer Phillips, Community Learning Disability Nurse 

Jennifer always goes above and beyond to ensure her patients are well cared for and have their every need met. An example, of the work Jennifer regularly does which demonstrates her dedication:  

One of Jennifer’s patients was bed bound and required support for all moving and handling. Due to this, she had been unable to have a cuddle in bed with her husband for a long time and this was of huge importance to her. Jennifer managed to work out a way that she could make this happen, although this was not a routine task for a CLDN. This meant so much to both of these individuals and led to an immediate improvement in their mood and wellbeing. 

Leader of the Year

Yvonne Du Pon, Team Leader, ‘Doing Well’ Community Mental Health 

Yvonne is an inspirational leader, dedicated to her staff and patients. Yvonne worked endlessly to identify key areas that required improvement within the ‘Doing Well’ service. 

By working with staff to support them to rectify issues and support changes, long waiting times were dramatically reduced. Yvonne has manged to achieve their assessment to treatment target and there is currently no waiting list for patients starting treatment.   

Without this support and clear direction and guidance the goals and achievements today would not have been possible. 

Yvonne’s character is a testament to her hard work and dedication, which has ensured the success of the teams that she directly manages. 

Innovation of the Year

Care Home Nursing Support Team 

A collaborative approach to prevent unnecessary admissions to hospitals from Care Homes in Renfrewshire. Established in 2020, the Care Home Nursing Support Team has developed and grown into a team of nursing professionals who provide support to residents, families and staff in care homes.  

Comprising advanced practitioners, care home liaison nurses and practice development nurse who can respond quickly and visit people in care homes requiring urgent unscheduled assessments.  

Taking both a preventative and reactive approach have been key in supporting better outcomes for care home residents.  

The team provides service across all 23 care homes in Renfrewshire and two on the Inverclyde border.  

In the last year they have provided direct assessment to 772 care home residents resulting in 3048 consultations from which only 8% needed referral to acute services. 

Community Involvement

CAHSC Project – James McGuire  

As part of his Culture and Arts Co-ordinator role, James developed and administered two small grants funding pots for local community groups and partners, including Renfrewshire Council, our HSCP and OneRen, to increase opportunities for local people living with the impact of inequalities to take part in arts and cultural activities.  

James has also established excellent working relationships with a wide range of partners, particularly within the Community Wellbeing Network that he created and is managing alongside Engage Renfrewshire. This Network has brought together over 150 people from community groups, third sector organisations, arts practitioners, statutory organisations and the private sector to enhance wellbeing through developing understanding, appreciation and innovative partnerships. 

James is a real asset to the HSCP and has made a difference to the lives of many people. 

Best Supporting Role

Megan Achara, Community Treatment Room, Nurse Co-ordinator  

Megan she has been inspirational in the development of the new community treatment and care service. She is a great support to each staff member, together with her team lead, they coordinate the day to day running of 14 treatment rooms and 130 GP phlebotomy clinics per week. 

Working closely with a range of clinical professionals, Megan will always go the extra mile to help as well as any of the treatment room nurses with clinical patient queries.  

Megan’s phone is always ringing and is always visiting clinics and giving advice to patients and staff. Megan is always smiling and keeping her team afloat. She is a real people’s person, has an eye for detail and her positivity is a breath of fresh air and is dearly appreciated by everyone she works with.  

Improving Our Workplace

Laura Docherty, Business Support Manager 

Laura has made significant improvements to how her team within admin and business support function.  

Over the past year Laura has been instrumental in supporting, participating and implementing the findings of an admin and business support review.  

Introducing training opportunities for her team, acting on the development needs of staff and improving overall morale. 

Laura has focused on the importance of maintaining a positive team ethos and culture, as evidenced in the team’s iMatter results, which are consistently improving.  

Laura is solution focused and always delivers on any ask of her or her team no matter how complex or time constrained.   

Laura is always calm and level headed and that shines through in the way the team work – it is a real testament to her strength as a leader. 

Chief Officer Award

Delayed Discharge Team  

The team work closely with acute colleagues, ensuring that every person who requires support from our community services, upon discharge from hospital, receive the right support, without delay. 

The team pride themselves in working closely with the person and their family to ensure that the wishes and expectations of all concerned are at the centre of their planning and that they are treated with care and compassion. 

They have adopted a ‘one-team’ approach across all our community support services, including our external providers to ensure that that person is a priority for the whole service. 

Since its establishment, the team has shown commitment, motivation and an immense sense of pride in their performance, which has made Renfrewshire the highest performing HSCP in Scotland for Acute standard delays in the period April – September 2023.  

Overall Winner – Morven Cowie, Senior Charge Nurse, Older People’s Wards, Vale of Leven Hospital

Overall Winner Nominees

Team of the Year

HSCP Finance Team 

The Finance Team is one of the “unsung heroes” who regularly demonstrate outstanding leadership during very difficult times.  They are inspirational and continuously enable West Dunbartonshire HSCP achieve important outcomes. 

The impact of their work reaches across all functions within the organisation, delivering expert guidance and structure every day with professionalism, patience and integrity.  They willingly share learning and experience, ensuring that there is always partnership working. 

Often going above and beyond the call of duty, especially during periods of significant pressure, this Team fully meets the criteria for this Award by “epitomising our values and continually demonstrating positive behaviours”. 

Employee of the Year

Laura Goodwin, Policy Assistant 

Laura has the unenviable task of dealing with the complaints and enquiries received by West Dunbartonshire HSCP.  

But her diligence, attention to detail, professionalism and gentle persistence, has been acknowledged by her colleagues, as well as her desire to make a positive difference in all that she does. 

Laura is generous with her time, supporting colleagues and managers with helpful guidance and information.  She is forward thinking, highly organised, and willingly shares her knowledge with others.  She has shown initiative by developing systems to provide greater clarity so that our services are aligned with Complaints Regulations.   

And all this she does with a ready smile and the “patience of a saint”! 

Leader of the Year

Morven Cowie, Senior Charge Nurse, Older People’s Wards, Vale of Leven Hospital

Morven has been described as an “exceptional and outstanding” leader by her colleagues.  

Added to this, a recent Care Inspectorate Report cited the stability of the staff team to be a “testament to her leadership”, and families also praised her proactive approach. 

Morven has worked with patients at the Vale of Leven Hospital for the last 28 years, and her dedication and commitment has not diminished.  

Staff enjoy coming to work, and this is reflected in the care provided to patients and their families.  Regardless of what challenges come her way, she overcomes them with a positive attitude, acting as a role model to her Team at all times. 

Innovation of the Year

West Dunbartonshire Alcohol & Drug Recovery Service – Harm Reduction Mobile Unit 

This unique service became operational in August 2022.  It seeks to provide care, treatment and support to the most vulnerable people in West Dunbartonshire. 

The Mobile Unit is staffed by a group of experienced Practitioners from Addiction Services who, in addition to their day jobs, visit a different location every evening.  By removing barriers and building up trust, those in need can access treatment and support beyond normal clinic hours. 

The Harm Reduction Mobile Unit does more than provide a service – it offers a lifeline to people who might otherwise not engage in traditional healthcare pathways, and gives them the chance to maintain a level of stability in their lives and the lives of their families. 

Volunteer of the Year

Becky Dunphy, Advanced Practice Physiotherapist in Primary Care

Becky is described by her colleagues as a very caring, compassionate individual who is extremely passionate about access to healthcare for all, regardless of background or circumstances. 

In addition to her Physiotherapist role, Becky volunteers as a Lead Champion of Global Citizenship within NHSGG&C, promoting and facilitating global health work throughout the organisation.   

She undertakes charitable work with the Dalitso Project, a charity seeking to improve healthcare in Malawi, and regularly travels there to undertake essential ground work to support ongoing projects, as well as supporting fundraising activities and events.   

Becky is passionate about “making a difference and her motivation and enthusiasm is an inspiration to others. 

Overall Winner – Nelly Delwani 

Overall Winner Nominees

Team of the Year

Orthopaedic Trauma Liaison Nurses  

The Orthopaedic Trauma Liaison Nurses have been awarded Team of the Year for their exceptional contributions to Orthopaedic care delivered to our patients and families. Serving as a central communication hub, they streamline processes, educate patients, and gather vital data for continuous service improvement. They facilitate smooth transitions, ensuring effective follow-up plans and supporting all staff during emergencies. Introducing innovative practices like virtual fracture clinics and trauma databases, they’ve significantly enhanced patient care and research capabilities. Their dedication to patient satisfaction is evident, with informal feedback praising their personalised approach. Operating as the first of its kind within paediatrics in Scotland, their impact within just 18 months is remarkable. Through teamwork, compassion, and unwavering responsibility, they’ve set a standard of excellence in patient care and interdisciplinary collaboration. 

Employee of the Year

Katie Cameron

Katie has been honoured for her outstanding dedication and support to all staff at the RAH. Katie always goes above and beyond, for example; transforming the on-call room into a sanctuary for staff and organizing morale-boosting social events. Additionally, she initiated fundraising efforts to aid colleagues facing adversity. As an exceptional midwife and leader, Katie excels in diverse situations, from supporting lower risk midwifery led births to the most complex clinical scenarios. Her mentorship and support uplift her peers, reflecting her humility, competence, and proactive attitude. Katie is an exceptional midwife, leader, fund raiser and problem solver.  With a steadfast focus on women’s well-being, Katie’s unwavering commitment to her colleagues and the community makes her a deserving recipient of this award. 

Leader of the Year

Janice Heggie

Janice has been awarded for her exceptional contributions as a lead nurse, driven by her compassionate and caring nature. Every day, she positively impacts lives, embodying professionalism while nurturing and empowering her colleagues with her extensive expertise. Janice’s dedication to patient well-being is unwavering, putting their needs first and foremost. She serves as an inspiration, offering unwavering support to everyone she encounters. Janice’s genuine compassion shines through in her interactions, making her a truly remarkable leader. Her kindness and empathy set her apart, making her truly deserving of recognition for her natural leadership and outstanding commitment to care. 

Innovation of the Year

Best Start AMU Project  

The Best Start Alongside Midwife Unit (AMU) Project focuses on implementing a key recommendation from the Scottish Government’s Best start review: a full range of choice of place of birth for all women wherever they live. Women right across GGC now have the full range of choices about where to give birth: whether that is in a high risk labour ward, at home or in a homely alongside midwife unit.  

Project midwives, Karen and Nicola, have co-produced with women and staff and have been innovative in their holistic approach to change – including developing bespoke training, clinical support in providing care in this setting, refurbishing rooms, installing equipment and developing new guidelines with obstetric colleagues.   

Positive feedback from staff and women underscores the success of their efforts, highlighting enhanced care in the AMUs. The team’s demonstration of care, compassion, and teamwork while supporting staff through significant service changes reflects their commitment to excellence and improvement in maternity healthcare delivery. 

Volunteer of the Year

Schwartz Rounds Team

The Schwartz Rounds team, have been recognised with the Volunteer of the Year award for their pivotal role in fostering a supportive environment for staff, and contributing to our Staff Health and Wellbeing objectives. Since its inception in 2021 and launch of the first round in December 2022, these monthly gatherings have provided a safe space for staff from all disciplines to discuss the social and emotional aspects of work. Their commitment to training for and facilitating these rounds has resulted in well attended rounds and positive feedback, highlighting the positive impact on staff well-being. By offering a platform for open dialogue without judgment, they’ve promoted mental health support and strength the sense of community and belonging. Their dedication has not only improved staff morale but also created a culture of empathy and respect within the hospital community, making them invaluable volunteers deserving of recognition. 

Directors Award

Nelly Delwani 

Nelly Delwani, a devoted midwife at the QEUH Maternity unit since April 2021, has been awarded the Directors Award for her unwavering commitment to compassionate care. She has consistently placed women at the forefront of her practice, ensuring their voices are heard and their needs met with empathy. Nelly’s advocacy for vulnerable women, particularly those with language barriers, highlights her dedication to inclusivity and accessibility in care. Her positivity, cheerfulness, and professionalism make her an indispensable asset to the Labour ward team. Nelly’s exceptional advocacy and commitment to excellence in maternity care embody the values celebrated by the Directors Award, recognizing her outstanding contributions to the field. 

The team, department, service or function that has been judged to have worked together as a team and made the most significant contribution to quality of care, population health and care, service delivery or staff wellbeing likely under significant pressure or difficult circumstances.

Any member of staff who has stood out as an exemplar of care giving, service delivery or who has made a major difference for colleagues around them or the delivery of a key objective for their department or wider NHSGGC/HSCP.

Any member of staff who has demonstrated outstanding leadership, positive values and behaviours and/or inspired others in a particularly challenging situation, or for the respect they get from others through the day to day difference they make for those around them as a leader.

Any member of staff can demonstrate leadership, not just those who formally manage people.

To recognise any individual, team or department responsible for developing and implementing an innovative service, method, technology or process that has made a significant difference to quality of care, wider population health or care, service delivery or to the wellbeing of our own staff or to the efficient use our resources.

To recognise an individual or team of individuals who have volunteered significant time and effort to the benefit of our patients, service users or staff and made selfless contribution perhaps under difficult personal circumstances.