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Course overview

This course is designed to help delegates to understand what assertiveness is, and when to use it. Assertiveness can improve performance and help with the management of difficult people and situations.

Learning Outcomes

By the end of the course delegates will be able to:

  • Recognise what assertiveness is
  • Identify how behaviour can be influenced
  • Describe why and when to use assertive behaviour
  • Explain how to use assertive behaviour when dealing with difficult people and situations

Course provider: Learning and Education Team

Who should attend; All staff are welcome to attend

Pre requisites; None

Duration; Guided learning time 45 minutes

KSF Links

  • C1 – Communication
  • C2 – Personal and People Development

e-Learning: An e-Learning option is available for this topic via LearnPro. You will find it under the CPD category.

Information and registration for LearnPro.

If you need any information on specific course content, the venue or booking process, please do not hesitate to contact the Learning and Education Support Team on 0141 278 2700 (Option 3).