Staff engagement is a critical factor that can significantly improve the success and impact of your team. This webpage provides essential information on why staff engagement is important and some practical resources for managers to draw on to make this real in your team.
Benefits of Staff Engagement
Engaged employees tend to be more motivated and committed to their work. When employees are engaged, they are more likely to put in discretionary effort, go above and beyond their job responsibilities, and find innovative solutions to challenges. This increased productivity can lead to better overall performance and improved bottom-line results for your organisation.
Staff engagement plays a vital role in reducing turnover rates. Engaged employees feel a stronger sense of loyalty and connection to the organisation. They are more likely to stay with the company for the long term, reducing recruitment and training costs associated with high turnover. Additionally, a stable workforce leads to greater continuity, knowledge retention, and a stronger team dynamic.
Improve Organisational Culture: Staff engagement contributes to a positive organisational culture. When employees feel valued, respected, and involved, it creates a supportive work environment where collaboration, trust, and open communication thrive. This positive culture promotes teamwork, employee satisfaction, and a sense of belonging, leading to higher morale and overall well-being within the workplace.
Enhance the Patient Experience: Engaged employees have a direct impact on the experience of our patients, customers and others we provide services to. When employees are enthusiastic about their work and genuinely care about the success of the organisation, it reflects in their interactions with patients and other end users. Engaged staff members are more likely to deliver exceptional service and build stronger relationships. On that basis, good staff engagement is a great way to bring the NHSGGC values to life with your team.
Foster Innovation: A culture of staff engagement fosters creativity and innovation. Engaged employees feel empowered to share their ideas, provide feedback, and contribute to problem-solving. By encouraging and valuing employee input, managers can tap into a diverse range of perspectives and harness the collective intelligence of the team. This collaborative environment nurtures innovation and continuous improvement.
Staff engagement is a crucial element for any successful organisation. By prioritising staff engagement, managers can unlock numerous benefits such as increased productivity, improved retention rates, a positive organisational culture, enhanced customer satisfaction, and a fostered environment for innovation. Remember, engaged employees are more likely to go the extra mile and contribute to the overall success and growth of the company.
Current Staff Engagement Resources and Frameworks
Understanding what is in place currently, and what you, as managers, already do to engage your team, is the first step. The information below showcases a few examples of the tools already available to you:
Below, we’ve outlined further resources, guidance and practical support, which will help you to create a more engaged, motivated, and person-centred team that will ultimately drive forward a positive staff experience.
Further Resources
For further resources on staff engagement, we recommend exploring the following links: –
Internal Resources
Managers’ Guide
Click here to view our “Equality Law: A Manager’s Guide to Getting it Right” document.
Personal Development Planning and Review
Click here to view information relating to Personal Development Planning and Review.
iMatter: Staff Experience Success Stories
Click here to view the Staff Experience Success Stories page which provide examples of how action planning discussions can influence improvement going forward.
How to Run Engaging Improvement Sessions
Click here to view our iMatter page, where you can access information for action planning as a team and as a line manager.
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External guidance/information
Jos de Jong: The power of staff engagement
In this talk, Jos de Jong shares his insights on how to create engagement with staff. He talks about the importance of creating a sense of purpose, providing opportunities for growth, and building trust.
Dan Ariely: What makes us feel good about our work?
In this talk, Dan Ariely argues that people thrive more from a sense of purpose and progress than from happiness. He shares insights on how leaders can create an environment where workers care about what they do and feel cared about in return. Click the link below to view the talk.
The NHSGGC Standards of Business Conduct are based around the Standards of Business Conduct for NHS Staff contained in NHS Circular MEL (1994) 48 and updated to reflect the Ethical Standards in Public Life etc (Scotland) Act 2000 and the Bribery Act 2010. The Standards of Business Conduct aim to embed ethical standards into the organisation by ensuring that all staff:
Do not seek to advantage or further their private business or other interests, in the course of their official duties.
Safeguard the interest of patients at all times;
Remain impartial and honest in the conduct of their business;
Use the public funds entrusted to them to the best advantage of the service, always ensuring value for money;
Do not abuse their official position for personal gain or to benefit their family and/or friends;
The NHS Scotland Workforce Bullying and Harassment Policy provides a process to ensure that concerns about standards of conduct, inappropriate behaviour or wilful misconduct are managed in a fair, consistent and timely manner.
The purpose of this policy is to support dignity and respect at work and to help foster a positive and dignified workplace culture. The policy describes the courses of action open to members of staff who experience unacceptable or inappropriate behaviour but also how, as an organisation we aim to minimise the incidents of such behaviour occurring in the first place.
Mediation can enable you to improve your working relationship with colleagues and help both parties find the best way forward.
Mediation can be used at any stage of conflict as long as any formal proceedings have been put on hold. Typically it is more effective the earlier on that it is used. However, there may also be situations in which formal proceedings have already taken place where mediation can be invaluable as a way to repair working relationships.
Bullying and Harassment FAQs
What does the Bullying and Harassment policy mean for me?
Everyone has a role to play to ensure we have workplaces where we treat each other with dignity and respect. You should use the launch of this new policy to speak with your colleagues and line manager about the way you work together; to discuss whether people are clear about what is acceptable or not acceptable, including the way you speak to each other, and how you deal with issues. If you have encountered disrespectful behaviour from a colleague, use the new policy to have the confidence to speak up and give feedback.
What resources are available for me to develop confidence and skills to have a difficult conversation or give feedback?
You can build this into your PDP discussion with your Line Manager and get support for this. There are resources available on Staffnet, FTFT online under ‘Our culture’, in particular Hints and Tips for Giving Feedback. You could discuss with a Learning & Education Advisor or an Organisational Development Advisor to see what development options may be available to you. You can also contact the free and confidential Employee Counselling Service if you need advice about tackling a difficult issue that you are experiencing.
What is disrespectful behaviour?
Disrespectful behaviour is defined as “Rude or discourteous behaviour that causes the receiver to feel belittled or insulted or to have their reputation damaged. If left unchecked it creates an uncomfortable or even hostile work environment and could develop into bullying and harassment. Examples include use of demeaning or offensive language, shouting, openly disregarding other’s views, frequent interrupting, being deceptive or manipulative, gossiping behind another’s back (including online), being disruptive or not making a full contribution in the workplace to the detriment of colleagues”.
How is disrespectful behaviour different from bullying and harassment?
Disrespectful behaviour refers to rude or discourteous behaviour that occurs more randomly where the target is not specifically sought out to be the focus of repeated behaviour. Disrespectful behaviour can even be unintentional, hence the reason that it’s better handled one to one between yourselves or locally by your Line Manager.
Bullying is deliberate and repeated targeting of an individual over a period of time.
Harassment is defined legally as unwanted conduct related to a protected characteristic, for example a persons sex, race or sexual orientation, and may either be persistent or an isolated incident.
Allegations of bullying or harassment should be taken directly to your Line Manager (if the issue involves your Line Manager then their Manager should be approached). Such allegations are viewed extremely seriously and will be thoroughly investigated, potentially leading to disciplinary action against the individual(s) involved.
How do I know that there won’t be repercussions from raising concerns about disrespectful behaviour?
If you have taken the step to discuss the issue one to one with the colleague and the situation remains unsatisfactory or becomes worse, then you must discuss the issue with your Line Manager (or the next-in-line manager if the issue involves your immediate Line Manager). The Bullying and Harassment policy formalises a manager’s obligation to listen, discuss and explore the nature of such an issue with you and the need to take steps to resolve it.
If you experience any negative repercussions for raising the issue, this may be deemed to be victimisation. This is defined as detriment suffered by a member of staff as a result of issues or allegations they have raised in good faith, or because they have participated in an associated process, for example as a witness. This is viewed extremely seriously, leading to disciplinary action against the individual if there is evidence of this.
What is Mediation and how might it help if I seem to be having an unfixable issue with a colleague.
Mediation is where an impartial third party, the mediator, helps two or more people in dispute to attempt to reach an agreement. Any agreement comes from those in dispute, not from the mediator. The mediator is not there to judge, to say one person is right and the other wrong, or to tell those involved in the mediation what they should do. The mediator is in charge of the process of seeking to resolve the problem but not in charge of the outcome. In this regard Mediation can be an extremely helpful process, but it is not the first resort. You should always try to first resolve difficulties with a colleague on a one to one basis or by allowing your manager to attempt resolution. If this fails then your Line Manager can arrange for mediation via your local HR Advisor.
Hate Crime
NHSGGC has a comprehensive workforce policy framework designed to protect against bullying and harassment and uphold dignity and respect and the Hate Crime Protocol and Guidance offers support for people who perceive they have been victims or have witnessed a Hate Incident. These tools need to be used and observed incident must be reported to a manager and a Datix report completed.
There’s no room for complacency. If you see it or hear it, please report it, and help make NHSGGC a better place to work for everyone.
Conduct
Policy and Supporting Documentation
The NHS Scotland Workforce Conduct Policy provides a process to ensure that concerns about standards of conduct, inappropriate behaviour or wilful misconduct are managed in a fair, consistent and timely manner. This applies to employees and workers, including back, agency and sessional workers. It does not apply when reviewing the professional conduct or competence of medical or dental staff.
For all conduct cases please use the above link to access the policy and extensive supporting documentation including the Workforce Investigation Process.
The NHS Scotland Workforce Grievance Policy provides a process to ensure that concerns about standards of conduct, inappropriate behaviour or wilful misconduct are managed in a fair, consistent and timely manner.
For all grievance cases please use the above link to access the policy and extensive supporting documentation including the Workforce Investigation Process.
The Human Resources Support and Advice Unit (HRSAU) provides a ‘one team’ approach to provide support for managers and employees across NHS Greater Glasgow and Clyde. This helps focus resources to where they are needed most. Using a tiered approach to dealing with Human Resources enquiries and issues allows us to provide a tailored service, whether these are routine or more complex. To help us deliver this type of service we have made significant improvements to the IT support available both to you and to our own staff.
Further information regarding HR Support and Advice Unit can be found within our Service Directory.
HR Connect
HR Connect has been designed to allow managers and employees to get the information, guidance, or documentation they need on a self-service basis immediately and on a 24/7 basis. HR Connect is a ‘cloud based’ website and can be accessed out-with NHS Greater Glasgow and Clyde.
A “One Stop Shop” to provide immediate 24/7 access, advice and guidance for NHS Greater Glasgow and Clyde managers and employees.
Access information quickly and easily by clicking on the section that you need assistance with, i.e. all Human Resources & Organisational Development Policies, procedures, templates and forms.
If you have a question relating to policy, terms and conditions or anything else HR related please select ‘HR Enquiry’.
If you are a manager of NHSGGC staff and would like to request HR support for casework, in accordance with a HR policy and procedure, then please select ‘Request for HR Support’. A Manager Support Information pack has been created which details what would be supported by HR and our internal processes.
Please ensure that you add the link to your Favourites for easy access.
User videos have also been created in order to provide a clear demonstration of how to log an enquiry or request for HR support (case management). The videos can made full screen by clicking on the ‘Fullscreen’ arrows at the bottom right of the video.
HRSAU Phone Line
If your enquiry is urgent or you would prefer to talk to one of the HR Assistants please contact us by telephone 0141 278 2700 option 2. The team are available at the following times:
Monday – 9.00am until 4.00pm
Tuesday – 9.00am until 4.00pm
Wednesday – 9.00am until 4.00pm
Thursday – 12.00pm until 4.00pm
Friday – 9.00am until 4.00pm
Human Resources Support and Advice Unit (HRSAU) launched a telephone line to provide additional help to any staff member wishing to raise concerns about Bullying or Harassment. This helpline will ensure that, as well as staff receiving advice on the HR policy and processes, there will also be dedicated support provided and sign-posting to other support services that staff can be directed to during what can be a difficult time. The Bullying and Harassment factsheet can be found here. You can access the new helpline by calling 0141 201 8545, Monday, Tuesday, Wednesday and Friday from 9am to 4pm and Thursday’s between 12.00pm to 4.00pm.
For any assistance with salary or tax enquiries or access to the e-Payroll system, please contact the Payroll Department directly. Staff members can locate their designated Payroll Officer’s contact details on their payslips. Alternatively, the Payroll Team can be contacted on 0141 278 2903 or Payroll.Supportteam@ggc.scot.nhs.uk, quoting your payroll number or National Insurance number.
Where to Find Us?
HR Support and Advice Unit Admin Building, Gartnavel Royal Hospital 1055 Great Western Road Glasgow G12 0XH
NHS Scotland Workforce Policies are single, standardised policies to be used consistently and seamlessly across the NHS in Scotland.
Each workforce policy comes with extensive support to ensure the consistent application of the policies across all of NHS Scotland. These supporting documents form part of the standard for workforce policies that apply to all NHS Scotland employees.
The Once for Scotland Workforce policies are person-centred and will be applied using the NHS Scotland values:
care and compassion
dignity and respect
openness, honesty and responsibility
quality and teamwork.
Phase 1 – Workforce Policies Programme
The seven policies below form phase 1 of the Workforce Policies Programme and apply to all NHS employees in Scotland. Further policies will become available in later phases. Areas not addressed by these policies, will continue to be covered by the current workforce policies within NHSGGC.
Attendance
Bullying and Harassment
Capability
Conduct
Grievance
Whistleblowing
Workforce Policies Investigation Process
Phase 2 – Workforce Policies Programme – live from 1st November 2023
On 29th June 2023, The Scottish Workforce and Staff Governance Committee (SWAG) formally approved the 11 policies refreshed under Supporting Work Life Balance. This comprises the following workforce policies which will be active from 1st November 2023 and replace any relevant existing NHS Greater Glasgow and Clyde policies:
• Flexible Work Location
• Flexible Work Pattern
• Retirement
• Career Break
• Special Leave
• Maternity
• New Parent Support
• Shared Maternity and Shared Adoption
• Parental Leave
• Breastfeeding
• Adoption, Fostering and Kinship
Each of the above policy has been extensively reviewed and a summary of any key changes are detailed in OFS Phase 2 Key Changes
Drop in sessions have been arranged for anyone who has any questions regarding the Phase 2 policies. These will take place via MS Teams and can be accessed via the links below. We would encourage that managers review the policies initially and attend one of the sessions below if there are any questions.
IENs and staff who support them should utilise these resources in order to facilitate a learning environment which allows them to consolidate their clinical skills and OSCE preparation course.
To support learning and preparation for OSCEs, all IENs shall receive a copy of the book. If IEN has commenced within your area and has not yet received this, then please contact the PEF or email: practiceeducation@ggc.scot.nhs.uk
We are thrilled to announce the launch of our first-ever Nursing and Midwifery Strategy, ‘Leading the Way’! To congratulate and thank all of you who helped shape this incredible strategy, we’ve created virtual party bags for all our Nursing and Midwifery colleagues. You can access the contents of your party bag by clicking the link and then the squares.
What’s Inside your Party Bag?:
Leading the Way Logo: Add this to your email signature to help raise awareness of our strategy. (Instructions included below)
Printable Leading the Way Z-Fold Card: Print, fold, and carry it in your pocket for an easy and accessible way to stay familiar with the strategy.
Full Version of Our Leading the Way Strategy.
Printable Leading the Way Poster: Featuring a QR code that staff can scan with their mobile phones to access the strategy. Print and hang it in your staff room.
Leading the Way Teams Background: Use this during your team calls to promote and raise awareness of our strategy. (Instructions included below)
NHS GGC Education Learning and Career Development Framework for Nursing and Midwifery – Aligning with Strategic Priority 2 ‘How we develop our professions’, this framework joins together existing frameworks and provides examples of education opportunities that are currently available within NHSGGC.
Please share these party bags widely with your colleagues or use the resources to hold your own celebratory event within your team. Don’t forget to share your pictures with us at ggc.bigconversationsfeedback@nhs.scot.
Also, look out for our NHSGGC Nursing and Midwifery Strategy Promo Video, which is now available on our sharepoint site and can be accessed Here.
Let’s celebrate together and lead the way! 🎉
NES Cultural Humility Learning Resource
The NES Equality, Diversity and Human Right Team developed this digital learning resource to consider how our backgrounds and the backgrounds of others can impact our relationships. Subsequently launched by @NHSScotAcademy, it provides leaners with tools to develop their cultural humility values, attitudes and behaviours. What’s more, learners will benefit from the range of videos, reflective activities, scenarios and a resource pack.
Specifically, the NES Cultural Humility Learning Resource will enable learners to:
Understand the concepts that underpin cultural humility
Identify the key behaviours for supporting an inclusive workplace
Apply a reflective approach aimed at transforming practice in health and social care
Mark Brooke, NMC Principal Regulation Adviser, Professional Practice and Linda Martin, Regulation Adviser, Professional Practice will deliver two ‘Welcome to the UK’ workshops to accommodate 120 of NHSGGC’s IENs. This interactive workshop is designed to support international nurses who have joined the NMC register in the last 12-18 months, to transition to their UK- based role, however, doesn’t preclude any who are waiting to join the register. This workshop is not for OSCE preparation.
The next sessions will run on Friday, 15th August 2025 in QEUH, TLC, Room L0-007 9.00am-12.30pm and 1.30pm-5.00pm 60 IENs at morning session and 60 IENs at afternoon session.
IENs MUST register to attend – the first 120 IENs registered will be aligned to either the morning or afternoon session at QEUH. You will receive a confirmation email confirming which session you will attend, with your SCN copied in. PLEASE NOTE: IENs must attend at the venue, date and time confirmed, there is no option to turn up at another session without prior booking.
The Black And Minority Ethnic (BME) Staff Network was established in 2018. This followed a consultation with key stakeholders about their lived experience. The Network is working closely with the Workforce Equality Group to continuously improve the workplace experience of BME staff. Please click above link for further information.
Presentation for staff supporting IENs (UK based cohort)
LNs/SCNs/DCNs and staff who support IENs (UK based cohort) within the clinical area are invited to the next Internationally Educated Nurse information presentation. Afterward, there will be time for Q & A’s. Both the presentation and Q & A’s will take approximately 1 hr.
There are strong links between poverty, trauma, mental health, substance use and experience of the criminal justice system.
This page provides information and resources about drug stigma including how you can tackle it, helpful resources, and further reading.
What is drug stigma?
People who use drugs, people in recovery from drug use, families and communities experience stigma.
Stigma is the social process of devaluing a person beginning with marking or labelling someone’s differences then attributing negative values to those differences. Stigma is closely linked to prejudice, stereotyping and discrimination. Stigma intersects with other ways people are disempowered and marginalised (ethnicity, gender and sexual identity among others) often increasing risk and harm.
Why should we focus on tackling drug stigma?
Tackling stigma and understanding how it connects to other ways people are disadvantaged, is vital to addressing drug related harm, including deaths.
Stigma is one of the biggest barriers people who use drugs can face when accessing any form of treatment and care. That matters a lot because engaging in treatment and care is the biggest protective factor from drug overdose and death.
Tackling stigma at all levels is essential to fostering an inclusive and supportive environment for people who use drugs and helps people feel a greater connection to society, more included and more likely to access treatment and support for recovery.
In 2022, the Scottish Government recognised tackling drug Stigma as a cross cutting priority in the National Mission on Drug Deaths and further to this published a cross government National Stigma Action Plan in January 2023.
Greater Glasgow and Clyde (GGC) Stigma Action Group
A GGC Stigma Action Group was established in July 2023. The multi-agency group provides a coordinated approach to tackling the stigma associated with drugs across Greater Glasgow and Clyde. This group has links into the development of a National Stigma Action Plan and is working with local Alcohol and Drug Partnerships to:
Encourage and facilitate open conversations across society to speak about drugs and stigma
Co- produce anti-stigma work and campaigns with people with lived experience
Provide opportunities for training and education including how to challenge stigma
Underpin anti stigma engagement work with human rights and equalities approach
Prevent stigma by addressing its perpetuation
How can you get involved in tackling drug stigma?
Recognising stigma is the first step to tackling it. When you witness stigmatising behaviour, you have a choice about the action you take. Taking action shows that stigmatising behaviour is not acceptable. We don’t all need to be experts, but we all have a role in tackling stigma. Understanding stigma and approaching interactions with kindness and compassion is the key.
Resources
Please ensure that prior to using these resources that you have the most recent version downloaded.
Framing Document – Coming Soon
“Tackling stigma is everyone’s business” – A tool for talking about drugs and tackling stigma
This framing document has been developed to:
Support staff across all sectors to frame conversations about drugs and stigma
Support staff to reflect on their own practice, knowledge and attitudes
Provide practical tools to manage difficult conversations and challenge stigma
Provide education and raise public awareness of the devastating effects of stigma
Workshop – Coming Soon
This workshop has been designed to:
Increase awareness of Drug Related Stigma and signposting to further resources, learning and tools.
National Mission on Drug Deaths : The aim of the National Mission is to reduce drug deaths and improve the lives of those impacted by drugs. This document shows how this will be done.
National Stigma Action Plan : Cross government response to the Drug Deaths Taskforce report, Changing Lives. It contains a cross government action plan, response to Taskforce recommendations and a stigma action plan.
Charter of Rights for people affected by substance use: In December 2024 The National Collaborative published a Charter of Rights for People Affected by Substance Use contributing to Scotland’s National Mission to reduce deaths and improve the lives of those impacted by substances.
Advocacy Services
An independent advocacy service/advocate can:
Listen to you
Find information to help you make decisions
Help you say what you think about your health care or treatment
Help you understand the care and support process
Challenge decisions about your care and support if you do not agree with them
Stand up for your rights
Write letters for you and attend meetings/appointments with you
If you or someone you know is affected by alcohol or drugs you can access independent advocacy in your local area:
National Trauma Transformation Programme – This website provides access to evidence-based training, tools and guidance to support trauma-informed and responsive systems, organisations and workforces in Scotland.
Please email the team at ggc.mhead@nhs.scot* with any questions about tackling drug related stigma.
*Please note that this is a generic admin inbox and not monitored immediately. If you, or someone you know are indistress and need an immediate response call the emergency services on 999or NHS 24 on 111.
Alcohol and Drug Snapshot
Our team produces and circulates a monthly Alcohol and Drug Snapshot that provides a range of information including resources, research articles, reports, events, learning and funding opportunities.
If you would like to sign up to receive our Snapshot, please contact ggc.mhead@nhs.scot*.
*Please note that this is a generic admin inbox and not monitored immediately. If you, or someone you know are in distress and need an immediate response call the emergency services on 999or NHS24 on 111.
In addition to our core work plan, members of our team provide supplementary support functions including
representation on local and Board wide dedicated alcohol and drug structures and allied topic structures, funding and recruitment panels,
strategic policy development,
workforce development and networking opportunities,
resource development and training development, delivery and evaluation,
consultation, advice and report writing,
research, monitoring and evaluation,
commissioning and contract management,
budget and project management,
staff recruitment panels, staff induction and on going support
The NHSGGC Alcohol and Drugs Health Improvement Team are a Greater Glasgow and Clyde wide team who support our colleagues and partners across the six Alcohol and Drug Partnerships to promote alcohol and drug public health and equalities across the six Integrated Health and Social Care partnerships in Greater Glasgow and Clyde – East Dunbartonshire, East Renfrewshire, Glasgow City, Inverclyde, Renfrewshire, and West Dunbartonshire.
We share updates about the work we are undertaking with partners across key priority areas, share useful resources, research and policy information to help you deliver on the alcohol and drug harms agenda. We are part of the wider Mental Health, Alcohol and Drugs Health Improvement Team.
Contact the NHSGGC Alcohol & Drugs Health Improvement Team
Trevor Lakey, Health Improvement and Inequalities Manager – Mental Health, Alcohol and Drugs
Jo McManus, Health Improvement Lead, Drug Prevention and Harm Reduction
Graeme Mathew, Health Improvement Senior, Alcohol Brief Intervention
Please note that these inboxes are not monitored immediately. If you, or someone you know are in distress and need an immediate response call the emergency services on 999 or NHS24 on 111.
Address
Glasgow City Health and Social Care Partnership Headquarters – Commonwealth House, 32 Albion Street, Glasgow, G1 1LH
Get in touch
If you have any questions about our team or our work, please get in touch with us by emailing ggc.mhead@nhs.scot*.
*Please note that this is a generic admin inbox and not monitored immediately. If you, or someone you know are in distress and need an immediate response call the emergency services on 999or NHS24 on 111.
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