This page is dedicated to recognising the incredible work happening across NHSGGC. From innovative ideas and outstanding patient care to award wins and everyday acts of kindness, this is where we’ll shine a light on the people and teams making a real difference.
This page brings together newsletter editions for this sector, with updates, staff stories and practical information from across local services. Browse the latest issue or download previous editions below.
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Our sector newsletters bring together the latest staff news, service updates and good news stories from across our services in one place. Each edition is available as a downloadable PDF, making it easier to read the latest issue and look back at previous editions.
Partnership working is fundamental to NHSGGC, this course aims to build confidence and capability in effective partnership working for all NHSGGC staff, especially managers and staff side reps.
Learning outcomes
By the end of the course delegates will be able to:
Familiarity with partnership working good practice
Familiarity with the Board Partnership Agreement
Roles and responsibilities in partnership working
The governance process and role of partnership forums
Who should attend?
All NHSGGC staff including any managers, supervisors and staff side reps.
Other modules on the People Management Programme (supported by the People Management Guide)
KSF Links
C1 Communication
C2 Personal and People Development
C4 Service Improvement
C5 Quality
G6 People Management
Course Dates
Wednesday 19th August 2026, 1.00 pm – 3.30 pm via MS Teams
Wednesday 21st October 2026, 1.00 pm – 3.30 pm via MS Teams
Wednesday 2nd December 2026, 1.00 pm – 3.30 pm via MS Teams – Booking opens 01/08/2026
To book a place on the course, please use the eESS Login (scot.nhs.uk) Learner self-service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
Guidance on how to search for Learning and Development on eESS OLM can be found here:
Full access to all Standard Operating Procedures and e-learning videos is available via eESS Login (scot.nhs.uk)
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
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NHS Greater Glasgow and Clyde has moved to a new digital dental charting system. The system, called SALUD, has now been introduced across Glasgow Dental Hospital and School.
This replaces the current paper-based dental charting and clinical documentation.
The Digital Dental Charting system went live in Orthodontic and Restorative services on 19th October 2026.
A comprehensive training programme was delivered throughout September and October 2026.
If you have not yet been trained, please contact your line manager or tutor.
How will I be supported?
Hands-on training sessions
Quick reference guides and resources
Superusers / on‑site support at go‑live
Ongoing support via Digital Services
Where can I find more information?
Check out our Frequently Asked Questions below.
Frequently Asked Questions
What is SALUD?
SALUD is a digital dental charting system that allows clinicians to record patient information electronically, replacing paper-based records.
Why are we introducing SALUD?
SALUD will improve:
Efficiency in accessing and sharing patient information
Patient safety and accuracy of records
Consistency of clinical documentation
Is TrakCare being replaced?
No.
SALUD will be used specifically for dental charting and clinical documentation, such as clinical notes, treatment plans, diagnoses codes and patient allergies
TrakCare remains the system for patient demographics and appointments
My specialty is currently utilising Digital Clinical Notes (DCN) for recording of information. Will this be affected?
The initial roll out will focus on those specialties currently using paper notes
There will be a hybrid phase during which some specialties will be recording their notes on Salud, and some will be recording on Digital Clinical Notes
All information input into SALUD will be viewable via clinical portal, allowing viewability across specialties
Engagement with specialties already on DCN will be communicated in due course prior to further roll out
When will SALUD go live?
SALUD is now live in Orthodontic and Restorative services.
Will I receive training?
Training has now been delivered to clinical staff across Orthodontics and Restorative services, as well as Undergraduate Dental Students.
If you have any outstanding training requirements or require additional support, please contact your Clinical Lead or Tutor.
If the staff member says that they have a suicide plan then establish whether they have timescales, means and access to these. Ask are they planning to act now?
Explore with the staff member if they could identify a safety contact that they can speak to if needed. This might be a close family member or friend, but it can also be one of the support services listed below.
Support the staff member to make contact with suicide first aid resources below. This will help establish safety in the future.
Advise the staff member to contact their GP and arrange an emergency appointment, explaining the circumstances. If their GP is not open, they can call NHS24 as detailed above.
Check in later on: Make an agreement to check in with the staff member at a later date. They may need some time off work to visit their GP or other services.
Disable future suicide plans
Work with the staff member to keep them safe for now and help them disable their suicide plan. Helpful areas to discuss can be:
People who can help
Things that give me hope
Things I can do to keep myself safe
Explore protective factors such as people they care about and those who care about them.
Highlight any areas of hope that things might change in the future.
Signpost and help them to connect with same resources as in Connect and signpost.
Contact Emergency Services
If their suicide plan is immediate then you should contact Emergency Services by calling 999 and keep yourself safe.
After this, contact the Occupational Health Psychological Wellbeing Service (OHPWS) (ggc.OHPWS@nhs.scot or 0141 277 7623) to speak to a member of staff. Please note, this service is for planned care only, and we are unable to respond immediately.
As a manager you may consider arranging a Management Referral to Occupational Health to establish if there are work related changes that can help.
Check in later on: Make an agreement to check in with the staff member at a later date. They may need some time off work to visit their GP or other services.
Discuss their wellbeing
Have a discussion around their current wellbeing, with signposting and support services being part of that conversation. Explore who they might want to talk to about their low mood, such as friends or family members, if appropriate.
Arrange further check-ins to meet the staff member to ensure they feel supported. If you are not their manager, encourage them to speak to their manager so they can support them. If they do not want to do this, you may offer to do this on their behalf if they give permission. This can have a very big positive impact on the person and help them feel cared for.
Training
Suicide prevention training is available:
safeTALK – suicide alertness
ASIST – suicide intervention
For more information on training only, contact Larry Callary at larry.callary@nhs.scot or call 07811 529 620.
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West Dunbartonshire HSCP Local Staff Awards
Category winners.
Employee of the Year: Mikey Quinn, MSK Physiotherapist, South Quadrant
Mikey has truly shone this year through his positivity, hard work and genuine commitment to improving the MSK Physiotherapy service.
He played a key role in a major service objective, bringing fresh ideas, supporting colleagues and volunteering for tasks that went far beyond expectations.
What really set him apart was his leadership in creating an engaging patient video — something completely outside his usual role — which he planned, scripted and delivered with enthusiasm and professionalism.
His energy brought the whole team together, and the impact of his work is already helping patients feel better informed and more connected.
His drive, creativity and willingness to go the extra mile have made a real difference to colleagues, the service and the patients we support.
The award was accepted by Suzanne Waters, MSK Physiotherapist, on Mikey’s behalf.
Innovation of the Year: Crosslet and Queens Quay Catering Teams – Food for Life
The Crosslet and Queens Quay Catering Teams have transformed mealtimes through creativity, passion and a real drive to make life better for the Care Home residents.
Their innovative approach to nutritious, enjoyable food has earned them national recognition, including becoming the first Care Homes in Scotland to achieve the Food for Life Bronze Award. Always thinking differently, they have introduced new ways to support health and wellbeing — from tailored menus to projects that reduce reliance on costly supplements, whilst improving residents’ outcomes.
Their themed events, celebrations and genuine care bring joy, comfort and connection to daily life. Through their imagination and commitment, the teams have made a lasting difference to quality of care, resident wellbeing and the way resources are used across both homes.
Leader of the Year: Derek Dolan, Senior Charge Nurse, Glenarn Ward, Dumbarton Joint Hospital
Derek has brought truly outstanding leadership to the Glenarn Ward, Dumbarton Joint Hospital.
In just 18 months, he has created a warm, person‑centred culture where patients, carers and staff all feel valued and supported, and this was reflected in a recent Clinical Care Assurance Tool score of 100%.
His calm, compassionate approach has transformed everyday care and strengthened relationships, making the ward a place where meaningful moments and dignity are at the heart of everything.
He has also inspired the nursing team to grow in confidence, to work together and take pride in the difference they make. The results speak for themselves — a happier team, improved outcomes and a ward that feels positive, welcoming and safe.
He leads with integrity, kindness and a genuine belief in people, leaving a real and lasting impact on those he works with.
The award accepted by Julie Campbell, Integrated Operations Manager, Mental Health, on Derek’s behalf.
Team of the Year: Justice Services Team
The Justice Services Team has truly gone above and beyond this year. Working under huge pressure, they’ve supported some of the most vulnerable people in our communities while keeping the public safe and helping individuals make positive, lasting change.
Together, they have embraced new ways of working — from innovative rehabilitation pathways and trauma‑informed practice to creative approaches for early release, domestic abuse interventions and community payback projects that genuinely give back.
They never shy away from difficult situations, stepping in calmly, compassionately and as one united team. Their dedication has strengthened wellbeing, improved outcomes and made a real difference to the quality of care and safety across West Dunbartonshire.
Their teamwork, resilience and heart are exactly why they are being celebrated today.
Volunteer of the Year: Jamie MacLean, Mentor Scotland
Jamie is an inspiring volunteer whose energy, compassion and commitment have made a real difference to people across West Dunbartonshire.
Through his work with Mentor Scotland, he gives countless hours to create safe, welcoming spaces where people can talk openly, support one another and feel less alone. Alongside work and family life, Jamie still finds time to train others, promote suicide prevention, and support community groups — always putting the wellbeing of others first.
His peer‑support approach has helped many people regain confidence, improve their mental health and feel connected again.
His selfless dedication has created a lifeline for many, and his impact is felt far beyond the groups he leads.
Chief Officer’s Award: Karen Glass, Practice Development Physiotherapist
Karen Glass is the kind of colleague whose kindness and compassion genuinely brighten the lives of everyone around her.
Throughout more than 20 years in MSK Physiotherapy, she has consistently gone far beyond her role to support staff, patients and carers, always leading with empathy and a deep commitment to doing what’s right.
She has shaped a culture where people feel valued, included and cared for, whether through her gentle encouragement, her focus on wellbeing, or the countless ways she helps others to grow and thrive.
Her ability to spot what people need — and quietly make it happen — has left a lasting impact on the whole service.
Her warmth, generosity and unwavering support truly embody the spirit of this award.
Nominee and category winners 2026
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Glasgow City HSCP Local Staff Awards
Employee of the Year: Sabine Gnauck, Service Manager, Hospital Discharge Team
Sabine manages the hospital discharge function of the HSCP. Sabine has demonstrated high levels of compassion for patients, professional integrity in managing external pressures, exceptional loyalty and support to her very pressured team.
She has commendable endurance and resilience and an ability to deliver very high levels of performance in the face of increasing and unrelenting demand.
Sabine has an exceptional work ethic and commitment to people. She has demonstrated a willingness to adapt rapidly and frequently to seemingly endless system requests and always with a positive cando attitude. She cares deeply about the people she and her team support and takes enormous pleasure in seeing that work rewarded, with improved quality of life.
Sabine has consistently accommodated urgent work requests that require her to work late and over weekends. She is very respected and liked by her team for her leadership and support to them.
Sabine’s work involves very high volumes of patient turnover. Her impact is on improving the lives of the thousands of people, referred to her team each year, supporting them out of hospital at the most vulnerable times of their lives and settling them into their permanent homes. It is precisely her ability to support very large numbers of people to experience a better quality of life in an incredibly pressured work environment, that makes her the winner of this award.
Innovation of the Year: Enhanced Care Service
The Enhanced Care Service (ECS) was created to respond to significant hospital delays for patients. These delays were due to patients with high dependency and who were unable to access mainstream residential care, impacting hospital flow and patient outcomes.
Our HSCP’s Meadowburn and Hawthorn House Care Homes both operate 15 ECS beds. The ECS has proved successful at both sites with staff and the services adapting to this innovative model for care delivery.
Initial timelines for the services being fully operational were fast tracked. Staff went that extra mile to respond to demand and capacity pressures, supporting multiple teams within Glasgow City HSCP.
Feedback received from Service Users has been universally positive – the ECS has provided a more homely atmosphere with the ability to engage with others in a social setting. Appropriately skilled staff meet their needs and help them to work towards their outcomes.
The ECS supports maximising independence. For instance, a service user who accessed ECS following a second amputation of his lower leg was, after support from staff, able to build upper body strength. As a result, he can now do many more things for himself.
Unnecessary time spent by patients in hospital has now reduced due to this new pathway which supports medically fit patients out of hospital to care home or back to the community.
Leader of the Year: Marie Brown, Service Manager, South LD Team
Marie has played a key role in bringing the Learning Disability NHS team and the Social Work team together into one strong, united partnership within the HSCP.
Over the past year, Marie has been a real driving force behind integration. She’s encouraged joint training, organised shared social experiences, and brought her teams all together under one roof. Being co‑located has made it so much easier for all to work side by side, and it’s led to much stronger collaboration across all disciplines.
She manages more than 70 staff and still somehow remembers the important details about the high‑priority clients each member of the team supports. It’s a real skill, and it makes a huge difference.
Because of Marie’s leadership, the way her team works together has genuinely improved, and the people who benefit most are the service users who now receive a more joined‑up, higher‑quality service.
Team of the Year: Shift Team, James McLean Project
Project Workers: Gavin Spence, Tori Oliver, James Green and Elaine Pullam
The team at the James McLean Project consistently goes above and beyond what would normally be expected in a homelessness support service.
Staff work with young people aged 16 to 21 who often present with multiple and complex needs. The team delivers compassionate, safe, and person-centred care every single day, frequently in crisis situations that require teamwork, calm decision making and emotional resilience.
There are countless examples of the team stepping in far beyond their job remit. Staff have responded immediately and sensitively to incidents of suicide attempts, selfharm, family violence, and medical emergencies.
What makes this team exceptional is the way they pull together. This team cohesion ensures the project remains a safe, calm environment even during chaotic circumstances.
The emotional labour in this work is immense, and often unseen, but the staff at the James McLean Project continue to show extraordinary empathy, humour, resilience and professionalism. This consistent compassion, teamwork and commitment to recovery focused practice shows how this team truly exemplifies “going the extra mile”.
For young people (service users), the impact is profound. Several young people have reported that the team “kept them going,” or “was the first place I felt safe,” demonstrating clear outcomes in emotional stability and recovery. The team’s work delivers holistic benefits — improving lives, strengthening partnerships, safeguarding the organisation, and ensuring Glasgow City HSCP continues to provide compassionate, high quality support for some of the city’s most vulnerable young people.
Volunteer of the Year: Stuart James
Stuart is an exceptional local resident who has taken his own lived experience and turned it into something remarkable.
Following his diagnosis of Functional Neurological Disorder, Stuart recognised the isolation and uncertainty that so many people with FND face.
In recent months, Stuart has founded the very first FND Support Circle in Scotland, hosted in our Parkhead Hub. What began as a hope that ‘a few people might show up’ quickly became a powerful movement. Over 50 people attended the inaugural meeting, many of whom had never met anyone else with the same condition. It was emotional, uplifting and, for many, life‑changing.
Through Stuart’s tireless effort, his publicity, his fundraising, his attention to every detail, this peer‑led group has now grown to almost 100 members, with monthly meetings, new sub‑groups forming across the country, and even expert clinicians engaging with the work. Local GPs and our own Primary Care Mental Health Team are now signposting people to the group because they recognise its value, its impact and its importance.
His determination, his kindness, and his unwavering commitment to ensuring that every person who walks through the door feels welcomed and supported truly embody the spirit of being a volunteer in the community.
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Overview
The Graduate Apprenticeship is an academic programme, fully funded by the Scottish Funding Council. It will equip you with the skills and knowledge to tackle real-world challenges in the workplace while working towards an Honours Degree.
What is the BA (Hons) GA Business Management programme with HR Management?
This programme is a work-based learning programme which is designed for those who want to professionalise their HR management skills. It combines academic and industry-specific training to prepare apprentices for leadership roles in a variety of HR settings.
This academic programme is delivered by Glasgow Caledonian University (GCU) in partnership with NHS Greater Glasgow and Clyde and aligned with Chartered Institute of Personnel and Development (CIPD).
Key Benefits
Earn a BA (Hons) without leaving your role in the NHSGGC.
Learn to navigate real-world HR challenges effectively and sensitively, covering key areas such as HR practices, strategic management, ethical leadership and sustainability management, tailored to your responsibilities within the NHSGGC HR&OD.
Enhance your credibility as a healthcare leader while applying your learning directly within the workplace to improve systems and processes within your role.
Develop the confidence and qualifications to progress into leadership roles within the healthcare sector.
Fully funded opportunity, as all tuition fees are covered by the Scottish Funding Council (SFC) through the Student Awards Agency Scotland (SAAS).
How it works?
Applicant discussion with line manager on personal development plan.
Commencement date; mid September 2026.
Duration: 4 years or shorter depending on you prior qualifications and experience through Recognition of Prior Learning (e.g., through either education or work experience) may qualify you for an advanced entry.
Format: a combination of work-based learning, self-directed study, live online classes, and up to 10 on-campus teaching days per year.
Assessment: this course has no exams. Assessments for each of the 6 modules per level will consist of course work, projects and assignments. This varied approach complements our combination of academic education and practical work experience, providing a comprehensive assessment of apprentices through various means.
Support
You will be guided by GCU academic and professional staff, Learning and Education team and NHSGGC based mentors throughout your learning journey.
Who can attend?
This programme is open to all NHSGGC HR&OD staff aiming to improve their HR management skills with the intention of advancing into management or supervisory roles, aligned with their PDP goals.
It is also available to existing HR&OD managers who wish to obtain a formal, recognised qualification to support their CPD.
Entry Requirements/Criteria:
NHSGGC Requirements
You must be compliant with all statutory and mandatory training by the time of submitting your application
Attending on this programme must have been discussed and recorded on your latest/up to date PDP&R by the time of submitting your application
Manager approval/endorsement (Statement of supports will be requested from your line managers stating that they support you, in being provided with the relevant time away from work to attend University and live online classes)
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