Throughout your first year and your career, as a healthcare professional, you are likely to experience a range of emotions, which could affect your health and wellbeing. The link below will take you to the NHSGGC organisational page for health and wellbeing, where you can explore these emotions and become aware of the supports available to you, to ensure you can address your emotions in a positive way.
NHSGGC has also produced a brief booklet with a number of resources which can support staff to take care of their own mental health and support colleagues to do so too. Click here to access this booklet.
As NQPs, commencing your career in healthcare, it is imperative that you are aware of, and look after your own wellbeing. Access this link Newly Qualified Staff – Looking after your wellbeing for guidance which could support you to do this.
It is recognised that exceptional demands are currently being placed on people working in health and social care. The National Wellbeing Hub contains information, resources and supports which you may find helpful at work and at home.
(Please note: the Hub is not specifically for NQPs, but you may find the contents are beneficial to you).
Within this section you will find examples of evidence portfolios, which have been kindly submitted by NQPs who have completed the programme. This is to allow publication of examples for your information.
Please note: The portfolios have been published in the formats provided by the NQPs and are intended to be published in full. However, for anonymity reasons, there may be portfolios, where a piece of evidence has been replaced with a blank template of the document rather than the completed document. Furthermore, these portfolios may not reflect discussions which have taken place between NQP and Facilitator to meet learning outcomes.
Below you will find the Flying Start Facilitators Information Guide, which provides information on the programme, protected study time and the role of the Facilitator, as well as guidance around the resources that NQPs can use to evidence their learning. Information regarding the LearnPro module: GGC Flying Start Facilitator Guide can also be found below.
There is also a LearnPro module GGC: Flying Start Facilitator Guide that your facilitator can complete to refresh their knowledge or to familiarise themselves with the role of facilitator. This can be accessed within LearnPro, under CPD.
Read and view some of the experiences of registered professionals who have completed the Flying Start programme. They highlight what they feel have been the benefits of the programme and some of their experiences throughout their first year in practice. This is further reflected in the video messages from 3 NQPs, which you will find helpful.
Flying Start Journey
“Flying Start resources have given me the opportunity to become more self-aware by way of the reflective accounts I have to do. It enables me to see what point I ‘m at as a Newly Qualified Practitioner and how far I need to go to become a better practitioner.”
“Flying Start modules should also give me a headstart when revalidating as a nurse and will populate my portfolio ready for that.”
“I still use the 4 pillars structure to help me navigate my way around my learning.”
“Being able to manage yourself, as well as leading your patients is important, this has made me more confident in my role.”
“Through Flying Start Leadership pillar, I took most learning in self leadership and strategies to help manage myself and the impact I have on other people.”
“Through Flying Start Evidence, Research and Development pillar, I became involved in developing a formal pathway for patient feedback, making feedback accessible for all, patients felt listened to.”
“By working through Flying Start, my portfolio evidence has helped me with my TURAS Appraisal and has enough in it to get me through the HCPC process.”
“Flying Start has helped me bridge the gap from student to newly qualified midwife, and has allowed me to become more independent.”
“Meeting learning outcomes for Flying Start has supported my transition to being a capable confident midwife.”
- Nicole Dolan discusses her journey from student to registered professional during the COVID-19 pandemic.
- Kirsty Tamburrini discusses her journey from student to registered professional during the COVID-19 pandemic.
- Hannah Downey discusses her journey from student to registered professional during the COVID-19 pandemic.
Mental Health Nurse
“I realised the importance of the programme early on and this was reinforced by my colleagues supporting me.”
Booklet 1: Getting Started
Booklet 1 has been designed to support you when working through the Flying Start programme. Please utilise this booklet for getting started and registering for the programme.
Booklet 2: Resources
Booklet 2 has been designed to support you when working through the Flying Start programme. Please utilise this booklet and the resources, aligned with the presentations and videos, to ensure you are thinking about evidencing your learning and development when working towards meeting the learning outcomes of the programme.
Booklet 3: Sign off for completion
Booklet 3 below has been designed to support you when working through the Flying Start programme. Please utilise this booklet for sign off for completion and downloading your completion certificate.
Booklet 4: TURAS
Booklet 4 below has been designed to support you to create and build your TURAS portfolio. This can be used to document your learning throughout your career.
Presentations and videos
The presentations and videos below have been designed to support you when working through the Flying Start programme. They should be utilised along with the guidance booklets, to ensure you are thinking about evidencing your learning and working towards meeting the learning outcomes of the programme.
Further resource videos from the NHSGGC Nurse Director and the NMC have also been included, as these will be helpful to you.
Flying Start Presentations
- Pillars of practice
- Reflective activity
- Teamworking: Working style
- Teamworking scenarios
- Next steps
Zones of discomfort and personal development
Welcome to NHSGGC
- Emotional intelligence
- NMC lets talk about accountability
- Let’s talk about challenging discrimination
- NMC lets talk about delegation
- NMC Lets talk about end of life care
- NMC Lets talk about person centred care
- NMC Lets talk about professional judgement
- NMC Lets talk about professionalism
- NMC Lets talk about speaking up.
Flying Start Podcasts
As part of NHSGGC Let’s Talk Practice Education – Learn your way series of podcasts, the Practice Education Team have developed podcasts to add to the learning resources available within the NHSGGC Flying Start Portal. The addition of podcasts to our learning resources offers staff more flexibility with their learning.
The podcasts available are:
- Episode 1. Flying Start welcome
- Episode 2. Newly qualified practitioner (NQP) and the role of facilitator
- Episode 3. Communication and teamworking — Scenarios 1-4.
- Episode 4. Zones of discomfort and self development steps
- Episode 5. Types of portfolio
- Episode 6. Benefits of Flying Start from the NQPs perspective.
The resources within the Flying Start Portal aim to support nurses, midwives and allied health professionals, in the first year of practice as newly qualified practitioners (NQPs), whilst undertaking the Flying Start programme. Facilitators may also find these resources helpful when supporting the NQPs through the programme.
Please note: The use of the resources contributes towards NHSGGC Protected Study time and CPD for NMC Revalidation and HCPC Standards
Pillars of Practice
The four Pillars of Practice and related outcomes must be achieved to complete the Flying Start programme. Please familiarise yourself with these and think about which outcomes you may be achieving, or can work towards achieving, dependent on your learning at that time. How you meet these outcomes, will be specific to you, your role, and your practice setting. See also Pillars of Practice presentation.
It is your responsibility as a registered professional to ensure you are aware of the requirements of the programme. The following information is a list from The Definitive Guide, which highlights who is involved in the process to support you, and the responsibilities of each individual.
The Scottish Government requires all NQPs to complete Flying Start NHS in the first 12 months of practice. In line with this, it is a requirement of NHSGGC for all NQPs to undertake and complete the Flying Start programme. To support this, following discussion with the NHSGGC Nurse Director/Interim AHP Director and Chief Nurses/Midwife, it was agreed that each NQP, during their first year of practice, will be afforded 24 hours (3 days equivalent) protected learning time away from the workplace. This is based on 2 x 12 hour shifts currently undertaken by nursing and midwifery staff, and will be rostered and planned for. The study time will occur at approximately month 2 and month 8 of employment. If there are any queries around facilitation of this learning time, please contact your PEF/CHEF .
This time is supported with facilitated learning resources which have been compiled by NHSGGC Practice Education team, to support NQPs with their learning and development, to meet the learning outcomes for the programme. These resources include:
Electronic resource booklets: Four electronic resource booklets which will support you in Getting Started with Flying Start, provides evidence forms to allow you to document your learning, these can be printed, saved and/or uploaded to your professional portfolio, guide you through the sign off process for completion and how to get started with your TURAS professional portfolio.
Resources, videos and presenter-narrated presentations covering reflection, the pillars of practice, teamworking and working styles characteristics, comfort zones and self development, resilience, leadership, consolidation of learning, evidencing portfolio and moving forward in your career, as well as staff resources for your Health and Wellbeing. All of which, will guide your learning and development and support your understanding of the Flying Start programme.
Information related to Flying Start Protected Learning
Queries should be directed to your PEF or CHEF or via email to:
Welcome to Let’s Talk Practice Education – Learn your way, brought to you by the corporate NHS Greater Glasgow & Clyde Practice Education team. An informal Podcast designed with you in mind, a resource for those supporting learners in health care. Opinions expressed are not necessarily endorsed by NHS GG&C.
We have identified that at times it can be difficult for staff to attend traditional forms of scheduled training and education sessions, the addition of a podcast to our portfolio of resources is hoped to offer a level of flexibility for staff.
We are delighted that the Podcast has been endorsed by our NHS Greater Glasgow & Clyde Board Nurse Director Dr Mags McGuire.
As the podcasts are designed with you in mind we would like to invite you to suggest any practice education topics that you would be interested to hear covered OR are you aware of good practice, quality improvement work or initiatives being done by any of your colleagues or teams? We would support staff to utilise our podcast platform to share the good work that is being done. We would also welcome any feedback on the podcast to ensure that these are meeting the needs of you, the listeners.
Please email us on email@example.com
Our podcast is available for you to download or stream from your phone or mobile device via the Google podcast and Podbean apps, available from Play Store. You can also listen to or download the podcast from the below.
Welcome to the NHSGGC HCSW resource and development hub. We wanted a place where all resources for HCSW professional development are in the one place. We have links to different support sites such a NES, our own development programmes and a sample of training courses and instructions on how to access them.
The Open University HCSW Pathway
Are you a HCSW interested in becoming a Registered Nurse with an Open University BSc (HONS) qualification for Adult, Child or Mental Health Nursing?
To be eligible to apply, you must:
- Work 26+ hours a week in a permanent post;
- Have 12 years’ experience in full time education (including all school years);
- Core communication skills at SCQF Level 5 or Standard Grade English (passed at credit level) or National 5 (or the equivalent) in English;
- Core numeracy skills at SCQF Level 5 or Standard Grade Mathematics (passed at credit level) or National 5 (or the equivalent) in Mathematics or Arithmetic;
- Good character and good health; and
- Have your line manager’s support.
Application packs for programmes commencing October 2022 can be requested from Scotland-Nursing-Applications-HWSC@open.ac.uk
(Please note – applications for October 2022 are now closed)
Applicants will be required to submit completed application forms and associated documents, by emailing their submission to the above email address between Monday 28th February and Monday 28th March 2022 (N.B. the email is HWSC and not HCSW).
For further information please read the awareness and application presentation 2022 and watch this short presentation by the OU in Scotland Nursing Team on the Pre-Registration Nursing Programme 2022.
OU BSc (Hons) information for managers and employers:
Click here to watch a narrated OU Nursing Presentation that was presented to new students on year 1 of the programme.
HCSW Resources and Development
Healthcare Support Worker Central
Healthcare support worker central is a key tool for all HCSWs, holding recourses from personal development planning, HCSW learning framework and qualifications.
Healthcare support worker toolkit
HCSW toolkit has recourses for role development and induction standards and codes.
The Competency Portfolio
The Competency Portfolio (TCP) is NHS Greater Glasgow and Clyde Practice Education development programme for nursing health care support worker (HCSW).
Today, 20th July 2021, RCN Scotland releases our series of bite-sized video guides for HCSWs working in Scotland! The guides are designed for all HCSWs and they cover a range of topics.
NMAHP latest newsletter from NES March 2021
Follow @NES_hcsw on Twitter
Courses for HCSW
Adult/Paediatric basic life support – Can be booked through eESS in coordination with your line manager and should be renewed every 12-18 months.
ABLS- This 1.5 hour session is appropriate for nursing support staff, some registered nursing staff and allied health care professionals.
PBLS- This 2 hour session is appropriate for nursing support staff, some registered nursing staff and allied health care professionals, some school/nursery staff
Cannulation and venepuncture – Can be booked through eESS in coordination with your line manager, a learnpro module is a pre requisite of this course.
Moving and handling competency assessor training – Healthcare support workers can become M & H assessors within their area, promoting best moving and handling practice to ensure patients are moved safely and hopefully reduce staff injury.
HCSW’s would attend a one-day training session with the Moving & Handling team and after this they would be able to carry out the assessments within their ward /dept.
Can be booked through eESS in coordination with your line manager.
Any comments or questions please email: PracticeEducation@ggc.scot.nhs.uk
content continually developing, please check in from time to time
The Competency Programme (TCP)
The Competency Portfolio (TCP) is NHS Greater Glasgow and Clyde Practice Education development programme for nursing health care support worker (HCSW).
The Competency Portfolio (TCP) is a work based programme developed to support the role of the nursing health care support worker (HCSW) in NHS Greater Glasgow and Clyde Acute Services. The programme aids development of the knowledge and understanding required for HCSWs to function in a safe and competent manner in order to protect the public.
- provides clear understanding of the nursing HCSW role
- evidences competency
- links directly with personal development review
- offers opportunity to grow and develop
- provides introduction to further study
The portfolio has been mapped to the Mandatory Induction Standards (Scottish Government, 2009a) and the Code of Conduct for Healthcare Support Workers (Scottish Government, 2009b). It also links to NHS Education for Scotland’s guide to Health Care Support Worker Education and Role Development (NES, 2010) and the NHS Knowledge Skills Framework (Department of Health, 2004). The portfolio competencies reinforce good practice through reflection, building upon the mandatory standards.
Access to the programme
All new members of staff working in a Healthcare Support Worker (HCSW) role, including staff transferring internally to a new post within NHSGGC, will be expected to meet the mandatory induction standards and adhere to the HCSW Code of Conduct after 3 months in post (or part-time equivalent up to a maximum of six months). This must be completed prior to commencing TCP.
New to Post HCSWs
On completion of the mandatory induction standards, HCSWs should commence TCP. The SCN/line manager should contact their PEF to arrange an Introduction to the Portfolio session for the HCSW and their assessor/s. Nomination proforma should be completed and returned to the PEF administrator via PracticeEducation@ggc.scot.nhs.uk. Candidates should aim to complete the portfolio within the next 9 months.
HCSWs that have previously completed other competency profiles may not need to undertake the core section of TCP. Depending on their area of employment, the HCSW may only need to undertake Unit 6 competencies which are specific to each specialty within NHSGGC. Role development should be discussed with their SCN/PDP Reviewer and PEF to ascertain learning needs prior to nomination. The nomination process above should be followed.
Existing HCSWs who have not previously had access to TCP or other competency programmes can access TCP following discussion with their SCN/line manager as above.
Employees who have previously attained SVQ level 2/3 in Care or an equivalent/higher qualification should discuss this with the SCN/PDP Reviewer and PEF for the area to determine if these meet the needs of the service. Again, depending on the area of employment and speciality, they may be required to only complete Unit 6 competencies.
All candidates will be supported by work based assessors. Candidates and assessors will be supported by the PEF Team
Vital Signs Competency Programme
Access to this set of competencies is limited to those HCSWs that are required to carry out these skills as part of their current role. Email confirmation should be obtained from the Lead Nurse confirming this before nomination occurs. The SCN/line manager should discuss the competency requirements with their PEF before workbooks are given out to ensure appropriate competencies are undertaken.
Responsibility for theory, practice and assessment of competence lies with the assessor.
Vital Signs algorithm
On completion of the above programmes, successful candidates will receive a certificate from NHS Greater Glasgow and Clyde Practice Education.
A key area in the successful implementation and development of the programme will be the commitment and support provided by workplace assessors. A workplace assessor will be a registered practitioner who has been updated suitably prepared for this role. They will have the responsibility
for supporting and assessing the HCSW through the programme. Support for assessors in ensuring that appropriate evidence is gathered and documented in the HCSW competency portfolio will be provided by their PEF.
Bank staff cannot be supported and assessed through the programme due to the transient nature of their employment.
All nominations to Practice Education mail box: PracticeEducation@ggc.scot.nhs.uk
For further information and advice contact your PEF.