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Policies and Staff Governance

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Adverse Weather

Please find attached Interim National Arrangements for Adverse Weather. This has been designed to ensure that in periods of adverse weather NHS Scotland adopts an approach that is consistent at a national level, ensuring that fair and equitable treatment is prioritised and that we remain able to effectively deliver essential services. The guidance has been developed in partnership with NHS Scotland through consultation between Scottish Government Officials, NHS Scotland employers and Trade Unions.

Interim National Arrangements Covering Disruption to Work as a Result of Adverse Weather

The Adverse Weather Policy applies to all employees of NHS Greater Glasgow and Clyde including Bank staff.

Business Travel

NHSGGC is committed to reducing the financial and environmental impact arising from its business travel.  Where possible, the aim of this policy is to encourage employees to reduce unnecessary travel and encourage the use of more sustainable forms of transport. However, the Board recognises that sometimes there is no alternative to using a car for business travel and this policy is not intended to impede business travel where it is required nor to restrict car use where it is the most appropriate mode of transport for business purposes. Neither is this policy intended to be applied to the detriment of those employees with restricted mobility. This policy applies to all staff employed by NHSGGC.

Top Tips on using the Business Travel Policy…….

  • Before undertaking any journey, staff should consider the Business Travel Hierarchy.
  • Reflect on the need to travel for business purposes.
  • Walking and cycling are healthy, sustainable and very low cost travel options. Staff should be encouraged to consider alternative travel options if their role can facilitate this approach.
  • Bus, train and SPT subway travel provide an alternative to car-based business travel for short, medium and long distances.
  • Many car trips could be avoided if staff coordinated travel plans and shared cars, for example, when attending the same meeting. An additional mileage rate for each passenger is paid.

Policy

Car Parking

Car Parking on Hospital Sites

This policy outlines the arrangements for car parking on hospital sites. These arrangements are designed to balance the needs of staff, patients and visitors and ensure car parks continue to be fairly and effectively managed.

The policy details arrangements for visitor and patient parking, staff with parking permits and other staff parking.

Policy

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Corporate Use of Social Media

This policy relates to the professional use of social media within NHSGGC. It includes all such use whether on a network PC or on an employee’s own device.

‘Social media’ refers to websites and networks where users share photos, videos, opinions, or reviews. Blogs, YouTube, Facebook and Twitter are all examples. Social media offers opportunities for us to engage with patients and communities.
The misuse of social networks carries significant reputational, technical and legal risks. This policy is to provide clear advice and guidance to employees on the use of social media in a professional capacity.

The policy sets out a process for the limited and authorised use of social media for professional purposes. This is to allow the organisation to realise the benefits of social media whilst ensuring we assess and manage the risks.

Top Tips on using the Corporate Use of Social Media Policy

  • This policy applies to all employees of NHSGGC. Full-time or part-time, on permanent contracts, fixed-term or bank (as and when required) contracts.
  • It covers the professional use of social media within NHSGGC. It does not cover what you discuss, comment on or publish in your own time on your own personal profile. The policy on personal use of social media covers personal use.
  • Any information published online is accessible around the world within seconds. It will be available to the public for a long time. This makes it important to stick to the common principles shared across all forms of social media.
  • The policy of NHSGGC is that social media is only to be used for business purposes if authorised. General access to social networking sites is not permitted on the NHSGGC network. Access to these sites will be blocked unless authorisation is granted.

Policy

Forms

You can obtain a word version of the associated application forms using the link below:

Corporate Use of Social Media Policy – Word version application forms 

Personal Use of Social Media

This policy applies to what staff write, post or stream on social media sites in a personal capacity which may relate to their work.

We recognise that many employees take part in social networking sites outside of work hours. In the majority of cases this is uncomplicated and trouble-free.

The intention of this policy is not to interfere with an employee’s personal life. Yet there are potential risks/nuisances associated with the use of social media. Risks which individuals may not even be aware of. Erosion of the boundary between work-life and home-life can have a negative effect on the relationship between an individual and their employer.

We need to provide our staff with clear guidelines on what is and what is not considered to be appropriate personal use of social media. This is to safeguard the reputations of individuals and the organisation.

Top Tips on using the Personal Use of Social Media policy

  • The main principle of this policy is that conduct on-line should meet the high standards of behaviour which we expect of our employees.
  • Employees should take care about what they post on the internet. Individual privacy settings do not always stop others seeing and distributing your content.
  • All employees are responsible for any information they make available on-line. This applies whether posting during work hours, during breaks or when not at work.
  • If you identify NHSGGC as your employer, make it clear when publishing your opinions that these are your own personal views. You should make it clear that they do not represent the views of NHSGGC.

Policy

Guidance

What is the purpose of the policy?

NHSGGC recognises that many employees participate in social networking sites outside of work hours. In the majority of cases this is uncomplicated and trouble-free. The intention of this policy is not to interfere with an employee’s personal life however there are potential risks/nuisances associated with the use of social media; risks which individuals may not even be aware of.

What is Social media?

The term ‘social media’ is used to describe on-line technologies and practices that are used to share information, knowledge and opinions. Social media services and tools can involve a combination of technology, telecommunications and some form of online social interaction and can use a variety of different formats, e.g. text, images, video and audio. It includes social networking (e.g. Facebook, MySpace, Bebo and Linkedin), blogging applications (e.g. Twitter, Blackberry Instant Messaging, Blogger and WordPress), multimedia sharing and networking applications (e.g. YouTube, Flickr and Skype), information sharing sites (e.g. Wikipedia), review and opinion sites (e.g. Google Answers and Yahoo! Answers), forums (e.g. Mumsnet, Digital Spy and iVillage), dating sites and personal web pages. This list is not exhaustive.

What are employee’s responsibilities whilst at work?

As a general rule, NHSGGC employees are not allowed access to social media sites such as Facebook and Twitter on the NHSGGC network unless authorised for business purposes (see Policy on Corporate Use of Social Media). Where employees bring their own personal mobile devices into the workplace, they must limit their use of these devices in relation to personal use of social media to official rest breaks, such as lunch-times.

What are employee’s responsibilities when not at work?

All employees are responsible for any information they make available on-line whether this was posted during work hours, during breaks or when not at work. The Board considers employees to be responsible and accountable for information contained on their social networking page or blog.

Employees need to be aware of what is posted/uploaded to sites they control and that they would be expected to manage any inappropriate material responsibly.
Employees must not…

  • Send information, forward e-mails or send images (e.g. photos, cartoons, graphics) on-line about NHSGGC, its services, facilities, staff, patients or third parties, which are confidential, defamatory, discriminatory, harassing, illegal, threatening, intimidating or which may incite hatred (e.g sectarianism/racism/homophobia).
  • Direct defamatory, threatening or intimidating comments on-line towards other NHSGGC employees. If they do so, this will be judged in terms of the amount of harm caused and the size of the audience who will see the comments (e.g. how many people would actually see the comments on-line and just how bad were those comments considered to be?).
  • Send or post images/photos of patients, services users or employees in the workplace, that would not otherwise be considered to be a public place, unless the express authority of the subject has been secured and that consent is based upon a full understanding of how the image will be used.
  • Employees will inevitably discuss aspects of their working day with others, either face-to-face, over the telephone or on-line.
  • Employees must however be cautious about discussing work-related issues and complaints in a manner which could cause reputational damage to individuals, their own reputation or that of the Board as their employer. Legitimate concerns should always be addressed through the appropriate Board complaint policies e.g.Grievance, Bullying & Harrassment and/or whistle-blowing procedures.
  • Use their works e-mail address to register on a social network or e-commerce website (e.g. eBay, Amazon, Groupon)

Breaches of the Personal Use of Social Media Policy

Any breaches of this policy may be subject to the Board’s Disciplinary Policy and other associated policies such as Dignity at Work. (In applying these policies full use will be made of the supportive improvement provisions of the Disciplinary Policy.)

Employees should be aware…

That if they disclose the name of the Board as their employer, they should make it clear when publishing their opinions on-line, that these are their own personal views and that they do not represent the views of NHSGGC.

The HR Support and Advice Unit can be contacted on 0141 278 2700 if you have any further questions or need advice on this policy area.

Personal Relationships in the Workplace

NHSGGC recognises that employees who work together may be in, or form, personal or family relationships with colleagues.

This guidance has been developed to protect the integrity and welfare of employees, managers and the organisation in any such circumstances. The guidance must be applied in conjunction with appropriate professional guidelines and codes of conduct and relevant NHS Greater Glasgow and Clyde workforce policies e.g. Dignity at Work and the Staff Code of Conduct.

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Nursing and Midwifery Rostering Policy

Nursing and Midwifery Rostering Policy

Staff Uniform

The policy applies to all staff employed by NHS Greater Glasgow and Clyde (NHSGGC), students attached to NHSGGC services and any contracted workers.

The staff uniform and dress policy provides health care workers and managers with information regarding the standard of dress and appearance required by NHSGGC.

Policy

Job Share

NHSGGC is committed to equal opportunities and the promotion of flexible, employee friendly working practices for all employees.

The Job Share policy will be actively promoted by the Board with the aim of creating an environment that will utilise an employee’s skills, talent and experience thereby giving the opportunity to both recruit and retain a well-motivated as well as committed workforce.

Job share represents an opportunity for employees to work fewer hours while maintaining their career prospects and personal development. Job share is designed to increase the variety and seniority of work available to those not seeking full-time employment.

Policy

Board Job Share Policy.

If you have any questions in relation to this policy please contact the HR Support and Advice Unit.

Guidance

What is a Job Share?

Job sharing represents an opportunity for employees to work fewer hours while maintaining their career prospects and personal development.

Job share is designed to increase the variety and seniority of work available to those not seeking full-time employment, without reducing the number of full-time jobs in the organisational structure.

Who can request Job Sharing?

The opportunity to request a job share is open to all employees, as well as to prospective employees, irrespective of the band or level of the post.

How is a Job Share arranged?

Job sharing can be introduced into a post in a number of ways:

  • Existing employee formally applying to management for a job share arrangement to be agreed regarding the post they occupy.
  • Internal application being made by an employee to share a post.
  • Joint internal application being made by two or more existing employees as a unit to share a post.
  • External application being made by a candidate to job share a post.
  • Joint external application being made by two or more candidates as a unit to job share a post.
  • Two or more separate applications being made, whether internal or external, which can be matched together to form a job share unit.

How will duties be shared?

The sharing of the duties and responsibilities of a post may take several forms. The aim in all cases is to ensure the most efficient means of operation. Division of duties may be into projects, tasks, and clients or merely time, as the case may be.

The partners should always be in a position to claim that at some time each had fulfilled the duties and responsibilities of the whole post.

Each job sharer is responsible individually for the satisfactory performance of his/her own duties.

Can I request a Job Share if I am due to return from maternity or adoption leave?

Yes, employees returning from maternity or adoption leave particularly benefit from job sharing.

For those employees who are on maternity or adoption leave and who wish to job share the following procedure applies:

  • Notify your manager in writing at the earliest opportunity (but at least two months prior to the return to work date) giving notice of your wish to job share.
  • If the job is felt to be unsuitable for job sharing an agreed alternative job share will be sought by your manager. Two months prior to returning from paid maternity or adoption leave you will receive copies of the organisation’s Jobs Bulletin and can apply for job share vacancies.
  • You may wish to consider the use of unpaid maternity or adoption leave to allow your manager more time to find a suitable job share. The requirement to return for three months to retain maternity or adoption pay applies equally to employees returning from maternity or adoption leave on a job share basis and will commence at the date of return.

Please refer to the full Job Share Policy for details on terms and conditions and for information on working arrangements.

Keeping records up to date

We need to know when you’re at work and when you have any type of time off. This is important to make sure we pay you correctly too.

All managers should ensure that SSTS is updated correctly and payroll is informed, where SSTS is not available.

The HR Support and Advice Unit can be contacted on 0141 278 2700 if you have any further questions or need advice on this policy area.

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Equal Pay Statement

The Equal Pay Statement was agreed in partnership, and outlines NHS Greater Glasgow and Clyde’s support for the principle of equal opportunities in employment.

NHSGGC is committed to the principles of equality of opportunity in employment and believes that staff should receive equal pay for the same or broadly similar work, or work rated as equivalent and for work of equal value,
regardless of their age, disability, ethnicity or race, gender reassignment, marital or civil partnership status, pregnancy, political beliefs, religion or belief, sex or sexual orientation.

NHSGGC recognises that in order to achieve equal pay for employees doing the same or broadly similar work, work rated as equivalent, or work of equal value, it should operate pay systems which are transparent, based on objective criteria and free from unlawful bias.

Statement

Equality, Diversity and Human Rights

NHS Greater Glasgow and Clyde’s vision is to be a just and inclusive organisation in which everyone who receives services or works for us has the opportunity to fulfil their potential.

This cannot be achieved if there is prejudice, discrimination, alienation, or social exclusion. Services need to be accessible, appropriate and sensitive to the needs of all service users. No-one should be excluded or experience particular difficulty in accessing and effectively using our services due to their age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race/ethnicity, religion or belief, sex or sexual orientation.

As an Equal Opportunities employer we strive to have staff with the right skills to deliver equitable and quality services. We are committed to ensuring that our employees are not discriminated against and are appropriately supported in the workplace.

NHSGGC is committed to developing an organisational culture that promotes Equality and Diversity.

Policy

Gender Reassignment Policy

Gender Based Violence

NHSGGC is committed to meeting the needs of its diverse workforce.  The Gender-Based Violence Policy is aimed at ensuring staff at all levels in the organisation are safe to disclose their experiences of abuse in order to access support and increase safety for themselves and others.

Board Gender-Based Violence Policy

The Policy is supported by guidance for managers.

If you have any questions in relation to this policy please contact the HR Support and Advice Unit.

Managers Guidance

Our policy includes a guidance section that can help you to manage these difficult conversations.

Board Gender Based Violence Manager Guidance

Gender Based Violence (GBV) Policy

The term ‘gender based violence’ covers a number of different types of abuse. GBV includes domestic abuse, sexual harassment and sexual assault.

Although primarily experienced by women, the policy recognises that men too can experience abuse.

 An employee might speak to a colleague, their manager, one of our HR team or Occupational Health and disclose abuse. At all times, the support and advice offered will be non-judgemental and sensitive to the employee’s needs.  

An employee who is experiencing abuse (e.g. psychological abuse, threats, stalking, harassment) may have an urgent need for a workplace risk assessment and safety planning to assess potential risks.

While the primary purpose of the policy is to outline the support available to employees who are experiencing abuse, the policy also provides advice and guidance on dealing with perpetrators of gender based violence.

Top Tips on using the Gender Based Violence (GBV) Policy ……..

  1. Our managers are expected to be available and approachable; to listen and reassure; respond in a sensitive and non-judgemental manner and discuss how the Board can support employees.
  2. Don’t jump to conclusions. Colleagues and/or managers might notice that one of the team isn’t quite their usual self. You may think there are signs that abuse is happening. You might notice bruises – but don’t jump to conclusions.

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Clinical Attachment

Medical Staffing Guide to Clinical Attachments/Observership guidance and associated documentation.

Individuals who are interested in applying for a Clinical Placement within NHS Greater Glasgow and Clyde must submit a formal application via the NHS Scotland Recruitment website. Direct applications and speculative enquiries will no longer be not be accepted.

Guidance

Clinical placement offer form

Capability

All employees are required to perform the duties of their post to an acceptable standard. The NHS Scotland Workforce Capability Policy policy is designed to deal with those cases where the employee is lacking in some area of knowledge, skill or ability resulting in them being unable to carry out the required duties to an acceptable standard.  This policy enables those staff to be provided with the support, encouragement guidance and training required to improve their work performance. 

Please contact the HR Support and Advice Unit if you wish clarification on the application of this policy.

Capability Guidance

General Information

Introduction

The Capability Policy is designed to deal with those cases where the employee is lacking in some area of knowledge, skill or ability resulting in a failure to be able to carry out the required duties to an acceptable standard.  The expectation is that where this standard is not met, this will be addressed through a supportive, two way framework where employees will be offered support, encouragement, guidance and training to improve their work performance.

The policy should not be applied in the issues of conduct and a distinction must be drawn between a genuine lack of capability and unsatisfactory performance that is attributable to a wilful refusal on the part of the employee to perform to the standards of which they are capable.  This should be dealt with under the Board’s Disciplinary Procedures.

This policy should not be applied in the cases of issues of capability related to ill health impacting on attendance.  However, it does apply in the case of issues of capability related to ill health where such issues impact on performance (as opposed to attendance).

General Principals

All employees must be made aware of the standards of performance required and of the need to perform acceptably to such standards.

Issues of capability must be addressed at the earliest opportunity and (except in more serious cases) on an informal basis in the first instance before resorting to the formal procedures.

Issues of capability must be addressed fairly, consistently and confidentially, irrespective of the position/level within the Board of employees with whom such matters arise.

A failure to deal with such concerns may adversely affect colleagues and standards of patient care and ultimately the efficiency and quality of the service.

Issues of capability must be addressed in a supportive manner with every opportunity to improve within the current role being offered, and where such improvement is not achievable and sustainable, considering exploration of suitable alternative employment opportunities.  Termination of employment on the grounds of capability must only be a last resort

Identifying a Performance Issue

The key questions to determine whether there is a capability issue are:

  • What are the indications that the employee is not meeting the requirements of the job?
  • Are there factual grounds to indicate inadequate performance, such as not meeting objectives or failure to deliver the requirements of the job?

Some of the common indicators may include:-

  • Complaints about, or criticism of, the employee’s work from colleagues, patients or visitors.
  • There may be factual grounds to indicate unsatisfactory performances such as poor results.
  • The manager’s own observations of the employee’s performance may give rise to concerns.
  • The employee requesting help to overcome a problem.

 The main factors that can affect performance include:- 

  • Lack of awareness/understanding of the standards or performance required.
  • ill health
  • Difficulties in personal circumstances
  • Organisational Change
  • Bullying or harassment
  • Inappropriate or ineffective recruitment and selection processes

A combination of more than one of the above factors.

On the basis of the issues or concerns identified, it may be necessary to put in place additional supervision in order to mitigate risk, whilst any necessary investigation is undertaken and in advance of agreeing a supported improvement plan.  It may ultimately be necessary to place an employee on a short period of paid leave until such times as a supported improvement plan can be agreed and implemented. 

This should be as a last alternative and for as short a period as possible, all effort being made to identify alternatives which will allow the employee to remain at work (through the use of alternative duties or additional supervision).

Informal Guidance

Information Discussion

Prior to any consideration in terms of the Capability Policy, early intervention is encouraged when poor performance is identified, enabling a supportive approach to be taken.  This can involve short informal discussions between the manager and employee to discuss shortfalls in performance as they arise, identifying solutions and support to ensure that the employee is provided with every opportunity to improve their performance.

Early intervention should ensure that every effort is made to assist the employee and encourage their improvement.

Informal Meeting

Where a potential performance/capability issue is identified, the manager should arrange to meet with the member of staff (verbally) for an informal, private one to one discussion, offering advice and guidance on expected future performance and to support the employee in achieving the required standards.  The employee should be clear on the purpose of the meeting and the issues to be discussed.

Whilst there is no requirement to have a staff side representative in attendance at this informal stage, the employee should be provided with adequate notice to allow them to arrange a representative if they so wish.

The key issues to be discussed at this meeting should be:-

  • The standards of performance expected in the role.
  • The particular performance concerns and whether the employee acknowledges and understands that there is a problem. 
  • Possible contributing factors as detailed in Section 3.
  • Possible solutions or a range of solutions
  • Agree a supported improvement plan with specified time limits.

The discussion requires to be sensitively handled, free from interruptions in an atmosphere of trust and open discussion.  Employees must be encouraged to be entirely open and honest in exploring these issues.  Managers must bear in mind that the aim is to assist the employee to improve their work performance to an acceptable standard.

It is imperative that the problem(s), as perceived by the manager and employee, are fully explored and established and the issues are understood by all.

Outcome of Informal Meeting

The outcome of the meeting should be confirmed by the manager in writing to the employee, normally within 5 working days, and should include the following:-

  • Details of the issues discussed
  • The agreements reached
  • A copy of the supported improvement plan (if completed)
  • The timescales during which satisfactory improvement is expected to be reached and maintained.
  • The employee should also be advised of the possibility of progression to the formal stages of the policy should there be an inadequate improvement within the agreed timescales.
  • A copy of NHS Greater Glasgow and Clyde’s Capability Policy

 Two copies of the letter should be issued to the employee, along with an acknowledgement slip.  The employee should sign and return the acknowledgement slip along with one copy of the letter, to be retained in their personal file.  They should retain the other copy for their own information.

Supported Improvement Plan / Action Plan

A key outcome of the informal discussion, either during the meeting or after the meeting, should be the development of an appropriate plan to support the individual in improving their performance.

The Supported Improvement Plan should contain the following:-

  • The nature and extent of the unsatisfactory performance.
  • The standards of performance required.
  • How reaching and maintaining such standards is expected to be evidenced.
  • Support mechanisms which have been put in place (whether solely for the supported improvement process or as permanent arrangements).
  • Who will be mentoring/supporting the employee?
  • The timescales during which satisfactory improvement is expected to be reached and maintained.

It may be necessary during a Supported Improvement Plan to amend the employee’s duties to enable a focus on certain duties or to ensure a greater degree of supervision.  However, it should be made clear that successful completion of the Supported Improvement Plan will require the employee to reach and maintain the required standards across their full range of work duties and without the need for an increased level of supervision.  Any supports identified as ‘reasonable adjustments’ under the Equalities Act should be identified as sustainable during the course of the employee’s employment as appropriate.

The Supported Improvement Plan should be signed and dated by the manager and employee to confirm their agreement.  However, a failure by the employee to agree the contents of the plan does not prevent its implementation.

The mentor/manager should meet with the employee, at least on a weekly basis, during the period of supported improvement in order to discuss progress and provide any additional support.  The Monitoring Framework documentation provides appropriate mechanism to facilitate this process.

These meetings, including the details discussed and any additional support provided should be clearly documented in the log within the Monitoring Framework and should be signed by both the mentor/manager and the employee.

NOTE: The template provided for the Supported Improvement Plan/Action Plan can be used at all stages of the Capability Process.

Monitoring and Review

The timescales for monitoring and review would normally be agreed to take place over a four to twelve week period.  The length of this will depend on a number of variable factors and these must be fully considered before determining the timescales:-

  • The nature of the performance issue.
  • How long it will take to complete the Supported Improvement Plan.
  • The availability of the Mentor.
  • Any planned periods of annual leave

A similar process for monitoring and review can be adopted for all stages of the Capability Process.

Informal Stage – Interim Review Meeting

It may also be appropriate to consider a Mid-Review meeting to take place during the Supported Improvement Plan.  This will provide a defined period for the manager and employee to review and discuss progress, make any amendments to the plan, introduce additional support and potentially consider the extension of the timescales if appropriate.

Final Informal Review Meeting

The final review meeting will take place on completion of the agreed timescale and the employee should be verbally notified of the date and time of the meeting and should be clear on the matters to be discussed. 

The following areas should be discussed:

  • The objective review of the employee’s progress against the Supported Improvement Plan.
  • Feedback from the employee in terms of their progress and also examples/evidence of those improvements.
  • Discussion and a decision on the next step to be taken.

Possible outcomes will include:

  • The employee has improved their performance and no further action requires to be taken.  Normal supervision and performance management processes will continue.
  • The employee has improved to an extent and the Supported Improvement Plan should be extended to provide the opportunity for further improvement. The amended timescales should be highlighted to the employee, along with the outstanding objectives to be addressed.
  • The employee has been unable to improve their performance in line with the required standard and should progress to the formal stage of the capability process.

Outcome of Final Review Meeting

The outcome of the meeting should be confirmed by the manager in writing to the employee, normally within 5 working days, and should include the following details:-

  • Details of the issues discussed
  • The employee’s position in terms of completion of the Supported Improvement Plan.
  • The employee should also be advised clearly of the decision taken at the meeting as detailed above.

Two copies of the letter should be issued to the employee, along with an acknowledgement slip.  The employee should sign and return the acknowledgement slip along with one copy of the letter, to be retained in their personal file.  They should retain the other copy for their own information.

Formal Stage 1

Escalation to Formal Stage 1 will take place when the informal stage has not resulted in the required improvement in performance despite having being given initial, informal guidance and support.  This stage may also be used in more serious circumstances when a more formal approach is required. 

Matters should not be progressed to the formal stages if it is established that the employee has not had the necessary training, guidance and support required to undertake the job. 

The process for undertaking Formal Stage 1 of the Capability Policy is noted below:

Arrange Formal Capability Meeting – Stage 1

A meeting will be arranged with the employee and at least five working days’ notice should be provided of the meeting.

The letter inviting the employee to the meeting should include the following information:

  • The date, time and location of meeting
  • The stage of the Capability Policy being used
  • Clear details of performance concerns
  • All necessary supporting documentation (including details of any informal approach already undertaken)
  • Who will be attending the meeting
  • The employee’s right to be represented
  • An indication of the possible outcomes of the meeting.

The letter should also highlight that the NHS Greater Glasgow and Clyde Capability Policy is available on HR Connect.

Preparation for Formal Capability Meeting – Stage 1

Preparation is crucial to a successful capability meeting, including gathering all relevant information and documentation relating to the areas of the employee’s work performance that require improvement.  It may also be helpful to consider how these areas of concern relate to the employee’s Knowledge & Skills Framework outline for the post they are undertaking and how these may be addressed.

Format of Capability Stage 1 Meeting

The following areas should be discussed and agreed at the meeting:

  • The employee should be told clearly and precisely the areas identified in which there are concerns over their performance and the improvement in work standard which is required.
  • The employee should be given an opportunity to respond to the points made and to explain any difficulties which may be impacting on their performance.
  • There should be a discussion about the ways and means by which the desired improvement may be achieved.
  • A Supported Improvement Plan (detailed at Section 4.3) should be agreed that details the improvement required, what support mechanisms will be introduced to aid this process and realistic timescales should be set.
  • Consideration should also be given as to whether mentoring, training or coaching would be appropriate and included as part of the Supported Improvement Plan.
  • Discuss whether there are any underlying health issues or personal problems that may have affected performance.
  • The date when the employee’s performance will be reviewed again (a formal review meeting should take place mid-way and at the end of the agreed timescale set).
  • Possible outcomes if the required improvement is not achieved within the agreed timescales.

As with the Informal Stage Meeting, the discussion requires to be sensitively handled, free from interruptions in an atmosphere of trust and open discussion.  Employees must be encouraged to be entirely open and honest in exploring these issues.  Managers must bear in mind that that the aim is to assist the employee to improve their work performance to an acceptable standard.

It is imperative that the problem(s), as perceived by the manager and employee, are fully explored and established and the issues are understood by all.

Outcome from Capability Formal Stage 1 Meeting

The outcome from this meeting should be formally recorded in a letter to the employee within 5 working days of the meeting including a copy of the agreed action plan, either signed at the meeting or to be signed.

The letter will include the following:

  • Clear details of the performance concerns
  • The improvement(s) required
  • An agreed Supported Improvement Plan to achieve improvement
  • Details of how the plan is going to be monitored, providing dates for review meetings if agreed
  • Confirmation of the timescales
  • Potential outcomes including escalation to Stage 2 of the process.

Two copies of the letter should be issued to the employee, along with an acknowledgement slip.  The employee should sign and return the acknowledgement slip along with one copy of the letter, to be retained in their personal file.  They should retain the other copy for their own information.

Monitoring and Reviewing – Formal Stage 1

The timescales for the process of monitoring and review can vary from case to case, but in all formal cases it is important to arrange a mid-way formal meeting to review and assess the progress of the employee at an early stage.

Formal Stage – Mid-Way Formal Review Meeting

The employee should be formally invited to this meeting and provided with at least 5 working days’ notice.

The letter should include the following information:

  1. The date, time and location of meeting
  2. Who will be in attendance (the manager may wish to consider asking the mentor to be in attendance if one was identified)
  3. The right to be represented at the meeting
  4. Confirmation that the purpose of the meeting is to review the current Supported Improvement Plan/Action Plan in place and whether any adjustments are required at this point in time

At this meeting the manager should review the employee’s performance to date and constructive feedback should be given. The employee will also be provided with the opportunity to give feedback on the benefits of any support mechanisms provided. Management and the employee should consider whether any further supports or adjustments are required to be made to the Supported Improvement Plan/Action Plan. It should be reiterated to the employee what the next steps may be if they do not meet all objectives within their agreed Supported Improvement Plan/Action Plan at the end of their review period.

The outcome from the Formal Mid-way Review Meeting should be formally recorded in a letter to the employee within 5 working days of the meeting.

Final Formal Review Meeting – Stage 1

A letter should be sent to the employee formally inviting them to this meeting and providing at least 5 working days’ notice.

The letter should include the following information:

  • The date, time and location of meeting
  • Who will be in attendance (the manager may wish to consider asking the mentor to be in attendance if one was identified)
  • The right to be represented at the meeting
  • Confirmation that the purpose of the meeting is to review the current Supported Improvement Plan/Action Plan.

At the Final Capability Formal Stage 1 Review Meeting the manager is required to identify whether the desired improvement has been achieved by the employee. The manager will review the Supported Improvement Plan/Action Plan and consider the information provided by the mentor (if one had been identified) and feedback from the employee to allow them to make this decision.

At this meeting the employee will then be advised of the following potential outcomes:

  • The employee has improved their performance and no further action requires to be taken.  Normal supervision and performance management processes will continue.
  • The employee has improved to an extent and the Supported Improvement Plan should be extended to provide the opportunity for further improvement.  The amended timescales should be highlighted to the employee, along with the outstanding objectives to be addressed.
  • The employee has been unable to improve their performance in line with the required standard and should progress to Formal Stage 2 of the capability process.

The outcome from the Final Capability Formal Stage 1 Review Meeting should be formally recorded in a letter to the employee within 5 working days of the meeting.

The letter should include the following:

  • Details of the issues discussed
  • Confirmation of the employee’s position in terms of completion of the Supported Improvement Plan.
  • Details of the outcome – performance has improved, performance has improved to an extent or performance has not improved to the extent required, therefore referred to Stage 2.

 Two copies of the letter should be issued to the employee, along with an acknowledgement slip.  The employee should sign and return the acknowledgement slip along with one copy of the letter, to be retained in their personal file.  They should retain the other copy for their own information.

Please note that if the outcome is that the necessary improvement has been achieved, then the manager should ensure that all capability documentation is removed from the employee’s file 6 months after the date of the outcome letter as long as there have been no further cause for concerns. It is best practice for the manager to inform the employee when such paperwork has been removed.

Formal Stage 2 of the capability process should be used if the desired improvement has not been achieved by the employee at Formal Stage 1. This stage can also be used where evidence exists that there is a genuine factor which renders an employee incapable of carrying out their current role, and all parties are in agreement that redeployment is the only option.

Formal Stage 2

Escalation to Formal Stage 2 will take place when Formal Stage 1 has not resulted in the required improvement in performance despite having been given guidance and support.  This stage may also be used in more serious circumstances when a more formal approach is required. 

Arrange Formal Capability Meeting – Stage 2

A meeting will be arranged with the employee and at least five working days’ notice should be provided of the meeting.

The letter inviting the employee to the meeting should include the following information:

  • The date, time and location of meeting
  • The stage of the Capability Policy being used
  • Clear details of performance concerns
  • All necessary supporting documentation (including details of the full capability process to date)
  • Who will be attending the meeting
  • The employee’s right to be represented
  • An indication of the possible outcomes of the meeting.

The letter should also highlight that the NHS Greater Glasgow and Clyde Capability Policy is available on HR Connect.

Preparation for Formal Capability Meeting – Stage 2

Preparation is crucial to a successful capability meeting, including gathering all relevant information and documentation relating to the areas of the employee’s work performance that require improvement.  It may also be helpful to consider how these areas of concern relate to the employee’s Knowledge & Skills Framework outline for the post they are undertaking and how these may be addressed.

Format of Capability Meeting – Stage 2

The meeting should be chaired by the identified manager and the following areas should be covered at the meeting:

  • The employee should be told clearly and precisely the areas identified in which their performance is still unsatisfactory and the improvement in work standard required
  • Previously identified support measures from Stage 1 should be reviewed and a discussion should take place as to whether they should continue or if any additional measures should be added to the Supported Improvement Plan.
  • The employee should be given an opportunity to respond to the points made and provide any other relevant information.
  • The Supported Improvement Plan should be reviewed and agreed with clear details of the improvement required, what support mechanisms will be introduced to aid this process, and realistic timescales should be set
  • Consideration should also be given as to whether additional mentoring, training or coaching would be appropriate and included as part of the Supported Improvement Plan.
  • Discuss whether there are any underlying health issues or personal problems that may have affected performance
  • The date when the employee’s performance will be reviewed again (a formal review meeting should take place mid-way and at the end of the agreed timescale set)
  • Advise the employee of likely outcomes if they fail to improve to the required standard, including the possibility of disciplinary action and potentially dismissal.

The discussion requires to be sensitively handled, free from interruptions in an atmosphere of trust and open discussion.  Employees must be encouraged to be entirely open and honest in exploring these issues.  Managers must bear in mind that that the aim is to assist the employee to improve their work performance to an acceptable standard.

It is imperative that the problem(s), as perceived by the manager and employee, are fully explored and established and the issues are understood by all.

Outcome from Capability Formal Meeting – Stage 2

The outcome from this meeting should be formally recorded in a letter to the employee within 5 working days of the meeting including a copy of the agreed action plan, either signed at the meeting or to be signed.

The letter will include the following:

  • Clear details of the performance concerns
  • The improvement(s) required
  • An agreed Supported Improvement Plan to achieve improvement
  • Details of how the plan is going to be monitored, providing dates for review meetings if agreed
  • Confirmation of the timescales
  • Potential outcome of failing to reach and maintain the required standards, including the potential for referral for consideration under the Board’s Disciplinary Policy.

Two copies of the letter should be issued to the employee, along with an acknowledgement slip.  The employee should sign and return the acknowledgement slip along with one copy of the letter, to be retained in their personal file.  They should retain the other copy for their own information.

Monitoring and Reviewing – Formal Stage 2

The timescales for the process of monitoring and review can vary from case to case, but in all formal cases it is important to arrange a mid-way formal meeting to review and assess the progress of the employee at an early stage.

Formal Stage – Mid-Way Formal Review Meeting

The employee should be formally invited to this meeting and provided with at least 5 working days’ notice.

The letter should include the following information:

  • The date, time and location of meeting
  • Who will be in attendance (the manager may wish to consider asking the mentor to be in attendance if one was identified)
  • The right to be represented at the meeting
  • Confirmation that the purpose of the meeting is to review the current Supported Improvement Plan/Action Plan in place and whether any adjustments are required at this point in time

At this meeting the manager should review the employee’s performance to date and constructive feedback should be given. The employee will also be provided with the opportunity to give feedback on the benefits of any support mechanisms provided. Management and the employee should consider whether any further supports or adjustments are required to be made to the Supported Improvement Plan/Action Plan. It should be reiterated to the employee what the next steps may be if they do not meet all objectives within their agreed Supported Improvement Plan/Action Plan at the end of their review period.

The outcome from the Formal Mid-way Review Meeting should be formally recorded in a letter to the employee within 5 working days of the meeting.

Final Formal Review Meeting – Stage 2  

A letter should be sent out to the employee inviting them into the above meeting. The employee should be given at least 5 working days’ notice.

The invite letter should include the following information:

  • The date, time and location of meeting
  • Who will be in attendance (the manager may wish to consider asking the mentor to be in attendance if one was identified)
  • The right to be represented at the meeting
  • Confirmation that the purpose of the meeting is to review the current Supported Improvement Plan/Action Plan in place and confirm whether the desired improvement has been achieved or whether further action is required under NHS Greater Glasgow and Clyde’s Disciplinary Policy

At this meeting the manager is required to identify whether the desired improvement has been achieved by the employee. The manager will review the Supported Improvement Plan/Action Plan and consider the information provided by the mentor (if one had been identified) and feedback from the employee to allow them to make this decision.

The employee will then be advised of the following potential outcomes:

  • The employee has improved their performance and no further action requires to be taken.  Normal supervision and performance management processes will continue.
  • The employee has improved to an extent and the Supported Improvement Plan should be extended to provide the opportunity for further improvement.  The amended timescales should be highlighted to the employee, along with the outstanding objectives to be addressed.
  • That the necessary improvement has not been achieved therefore the employee will be advised that further action will be required under NHS Greater Glasgow and Clyde Disciplinary Policy and Procedure

The outcome from the Final Capability Formal Stage 2 Review Meeting should be formally recorded in a letter to the employee within 5 working days of the meeting.

The letter should include the following:

  • Details of the issues discussed
  • Confirmation of the employee’s position in terms of completion of the supported improvement plan.
  • Details of the outcome – either performance has improved or performance has not improved so further action is required under the NHS Greater Glasgow and Clyde Disciplinary Policy.

Two copies of the letter should be issued to the employee, along with an acknowledgement slip.  The employee should sign and return the acknowledgement slip along with one copy of the letter, to be retained in their personal file.  They should retain the other copy for their own information.

Please note that if the outcome is that the necessary improvement has been achieved, then the manager should ensure that all capability documentation is removed from the employee’s file 6 months after the date of the outcome letter as long as there have been no further cause for concerns. It is best practice for the manager to inform the employee when such paperwork has been removed.

Other Helpful Information

Referral to be Considered under the disciplinary policy and procedure

A management statement of case should be prepared, summarising the full details of the employee’s progress through the informal and formal Capability process.  This should include:-

  • Background of employment history
  • Initial discussions and concerns
  • Details of the informal process, including support, training, guidance offered and the Supported Improvement Plan agreed.
  • Details of the Stage 1 process, including support, training, guidance offered and the Supported Improvement Plan agreed.
  • Details of the Stage 2 process, including support, training, guidance offered and the Supported Improvement Plan agreed.
  • Any alternative considerations including redeployment to a lower graded post.

Occupational Health

At any point during the process where an employee discloses a health issue that may impact on their performance, the employee must be referred to the Occupational Health Department. Managers are advised to suspend the process whilst waiting for a response from Occupational Health, which should assist in determining the most appropriate way to move forward.

It would also be normal practice for any employee commencing long term sickness during the capability process to be referred to Occupational Health.  The Capability Process is likely to be adjourned during the absence and recommence when the employee resumes to their normal contractual hours.

Non-Engagement In the Process

The Capability Process should be a supportive two way process, aimed at supporting the employee to develop and improve to attain the required standards of performance.

However, if the employee is repeatedly unable or unwilling to attend meetings  then due consideration of all of the facts in relation to this matter should be considered.  These should include:-

–       Normal processes for failing to attend meetings.

–       The seriousness of the issue being considered.

–       The employee’s general work record, work experience, position and length of service.

–       Medical opinion on whether the employee is fit to attend.

On the basis of these considerations, it should be determined whether it is reasonable to proceed in the employee’s absence based on the information available.

Continued failure by the employee to accept the issues raised and to fully engage in the Capability process may also result in the matter being considered as a Conduct issue and progressed through the Disciplinary Policy and Procedure.

The Use of a Mentor

It can be beneficial to nominate a mentor to assist and support the employee throughout the Supported Improvement Plan.  It would be expected that the mentor will be a member of staff with significant experience and understanding of the areas of improvement identified in the Supported Improvement Plan.

The mentor should meet with the employee on a regular basis throughout the Supported Improvement Plan, at least on a weekly basis, during the period of supported improvement in order to discuss progress and provide any additional support.

These meetings should be open and honest discussions reviewing the employee’s progress and should be clearly documented in the log within the Supported Improvement Plan, including details of the employee’s progress, areas which continue to require improvement and any additional support or assistance offered.

These logs should be signed by both the mentor and the employee after each meeting.

Documentation & Record Keeping

It is imperative that all discussions in relation to performance issues are clearly documented, including initial discussions during the process of Supported Improvement, highlighting the areas of improvement and the support and assistance offered.

Clear and concise documentation is also an integral part of the informal and formal process and use of the standard documentation within this guidance should assist in ensuring that appropriate documentation is utilised.

QuickView

Capability Tools & Templates

A suite of templates letter have been developed to support the effective application of the Employment Capability Policy. These have been drafted to cover a range of scenarios. If managers are in any doubt in which template(s) to use please contact Human Resources – HR Connect>HRSAU.

Forms

Employment of Statutory Registered Professionals

The Employment of Statutory Registered Professionals Policy applies to all individuals who are employed within NHS Greater Glasgow and Clyde. It is a condition of employment with the Board that individuals must be registered with the relevant regulator in order to practice in a specific profession.

The purpose of the policy is to protect the public who come into contact with the Board by ensuring that all staff in statutory registered professions employed by NHS Greater Glasgow and Clyde fulfil the appropriate registration requirements to practice.

The policy provides a framework applicable across NHS Greater Glasgow and Clyde which ensures that all staff in statutory registered professions are currently registered with the relevant regulator.

Top Tips on using the Statutory Registered Professionals Policy…

  1. Newly qualified persons awaiting registration may be initially employed in an appropriate non-registered post, and paid accordingly, until proof of registration is submitted and confirmed.
  2. Managers are responsible for verifying registrations for new staff and for maintaining an accurate record of current registration expiry dates for all their statutory registered employees.
  3. Managers are responsible for advising all their employees, in writing, that their registration is due to expire within the period under review. This applies to employees at work or absent on leave.
  4. It is the employee’s responsibility to maintain registration. Staff that allow their registration to lapse will not be permitted to continue to practice.

Policy

The purpose of this document is to provide a framework across NHS Greater Glasgow and Clyde which ensures that all staff in statutory registered professions are currently registered with the relevant regulator.

On this page

Partnership Agreement

The Partnership Agreement has been developed jointly by the Board and the Trades Unions and Professional Organisations representing staff.  The Agreement is designed to ensure staff are effectively involved in influencing the shape and implementation of decisions that affect their work, and offer managers the means through which staff views can be considered before taking the decisions for which they are responsible.

 It is recognised that staff, through their recognised trade unions and professional organisations and management are major stakeholders within NHS Greater Glasgow and Clyde and it is therefore in the interests of all stakeholders that these groups work closely together in a partnership process.

 The purpose of this agreement is to provide a framework for partnership working between the Board, trade unions and professional organisations recognised within the NHS at a United Kingdom level, that will secure the best possible measure of cooperation and agreement on matters of mutual concern and which will promote the best interests of the Board and its employees.

The partnership agreement details values, roles and responsibilities and key forums including the Area Partnership Forum, local partnership forums and health and safety forum.

Policy

Facilities Agreement

NHSGGC recognises the mutual benefit to the Board and its employees, of staff representation by recognised Trade Unions/Professional Organisations at individual, departmental, directorate and divisional and corporate levels.

 The Facilities Agreement Policy ensures that recognised trade union representatives of the Board are not unreasonably refused paid time off to carry out duties which are concerned with other functions related or connected with:

  • Terms and conditions of employment, or the physical conditions in which workers are required to work;
  • Engagement or non-engagement, or termination or suspension of employment or the duties of employment, of one or more workers;
  • Allocation of work or the duties of employment as between workers or groups of workers;
  • Matters of discipline;
  • Trade union membership or non-membership;
  • Facilities for officials of Trade Unions;
  • Machinery for negotiation or consultation or partnership working and other procedures.

 The Facilities Agreement Policy sets out guidance on how recognised Trade Unions/Professional Organisations establish with the Board the number of representatives they have within the Board. The Policy also sets out the process for accredited Trade Union Representatives to apply for paid time off to attend any of the duties noted above.

Top Tips on using the Facilities Agreement Policy….

  1. Recognised Trade Union/Professional Organisations must establish with the Board the number of its representatives in each department/occupational group and the location and members for which each representative will be responsible.
  2. The appropriate Head of HR/ Head of People and Change should be notified within 4 weeks in writing when trade union/professional organisation representatives are appointed, resign or leave the employment of the board.
  3. Trade union/professional organisation representatives and officials granted time off will suffer no detriment and will be entitled to protection on the basis as outlined in the Board’s Managing Workforce Change Policy. Likewise they will be entitled to training to continue their professional development and maintain their registration.
  4. Requests for time off for trade union duties or activities should be made to the Departmental Manager or a recognised deputy or senior manager in the department using a Facilities Request Form (see appendix 2 of the policy).
  5. In the event that management are unable to authorise the leave, reasons will be recorded on the Facilities Time Request Form.

Agreement

Forms

This form should be used, in line with the Facilities Agreement, for the request of facilities time by a staff representative who does not have agreed secured time or where a request is for time that is additional to the secured time of a staff representative

On this page

Fair Warning
Staff Privacy Notice

As part of our requirements under Data Protection legislation, we have published a Staff Privacy Notice.  By issuing this privacy notice, we demonstrate our commitment to openness and accountability.

The Privacy Notice lets you know what information the Board collects about you, how it is used, including who we may share it with.

We recognise the need to treat staff’s personal and sensitive data in a fair and lawful manner.  No personal information held by us will be processed unless the requirements for fair and lawful processing can be met.

We have produced a summary of the staff privacy notice, together with a more detailed notice.  Both documents can be accessed below.

If you have any questions about this please email us at: Data.protection@ggc.scot.nhs.uk

General Information
  • Responsible Officer: Dr Jennifer Armstrong, Medical Director
  • Deputy Responsible Officer (Secondary Care): Professor Colin McKay
  • Appraisal Lead (Secondary Care): Dr Una Graham
  • Deputy Appraisal Lead: (Secondary Care): Dr Veronica Leach
  • Deputy Responsible Officer (Primary Care): Dr Kerri Neylon, Clinical Director, Glasgow City HSCP (North West Locality)

These Medical Revalidation and Appraisal pages provide information for non-training career grade doctors in secondary care who have a substantive, locum or honorary contract with NHS Greater Glasgow and Clyde. This includes non-training Clinical Fellows who do not hold a National Training Number (NTN).  It does not include doctors in training (including Foundation Year trainees, Specialty Registrars, Core Trainees and those who hold Locum Appointment for Training posts), for whom NHS Education for Scotland (NES) is the body responsible for revalidation.  

Please note: General Practitioners (GPs) who carry out the majority of their clinical work within Secondary Care should undertake a single appraisal within Secondary Care, which also covers their Primary Care practice. All GPs are required to work an average of fifty sessions per year to demonstrate that they are maintaining their clinical skills.

Please use the titles below to navigate to the required information and guidance.

If you have a specific query or question regarding Medical Revalidation or Appraisal please email medical.revalidation@ggc.scot.nhs.uk and a member of the Medical Staffing Team will get back to you.

Doctors in training with queries regarding revalidation should contact NES for clarification: trainingcontacts@nes.scot.nhs.uk.

Introduction to Medical Revalidation and Appraisal

Appraisal

All Consultants, SAS doctors and Career Grade doctors employed by NHSGGC must undertake an appraisal once during the period 1st April to 31st March in any given year.  Annual appraisal is a contractual obligation for all Consultants and SAS doctors employed by NHS Boards in Scotland.  It is also a statutory responsibility for all Consultants, SAS doctors and Career Grade doctors, who wish to retain a Licence to Practise, to regularly undertake appraisals in accordance with The General Medical Council (Licence to Practise and Revalidation) Regulations Order of Council 2012.

The appraisal should focus in the main on information gathered during the preceding year using the GMC’s Good Medical Practice Framework as its focus.  If this is a doctor’s first appraisal as a newly qualified Consultant/SAS Grade/Career Grade they should bring along a copy of their Certificate of Completion of Training (CCT), their Annual Review of Competence Progression (ARCP) and any evidence of patient/colleague feedback gathered in the previous 5 years.  If a doctor has been previously employed as a Consultant/SAS Grade/Career Grade and has undertaken a valid appraisal for the preceding year they should bring along a copy of their signed Form 4 to their first Appraisal meeting.

Appraisals should be completed online using the Scottish Online Appraisal Resource (SOAR). This will assist greatly in record keeping and ensure that through audit the process can be quality assured.  To register with SOAR please access the website http://www.appraisal.nes.scot.nhs.uk/.

Your Chief of Medicine / Appraisal Lead is formally responsible for appointing your appraiser. It is not permissible for an appraisee to self-select an appraiser. Where possible, doctors should be appraised by 2 separate appraisers during the 5 year revalidation cycle

Revalidation

Revalidation is the process by which doctors are required to demonstrate on a regular basis that they are up to date and fit to practice.  Doctors will revalidate, usually every five years, based on a recommendation made to the GMC by the Board Medical Director, as Responsible Officer (RO).  The RO will base their recommendation on a doctor’s appraisals over a five year period (i.e. the revalidation cycle), together with information drawn from the local clinical governance systems.  The RO will be required to make a revalidation recommendation in accordance with the doctor’s due date which has been prescribed by the GMC.  Each doctor will be notified directly of their revalidation due date by the GMC.

The RO can make one of three recommendations:

  • Recommendation to revalidate
  • Recommendation to defer
  • Recommendation of non-engagement.

On the basis of the RO’s recommendation, the GMC will decide whether the doctor’s licence to practise should continue to be revalidated for a further 5 years.  For further information on revalidation please access the the following GMC website: http://www.gmc-uk.org/doctors/revalidation.asp.

Should you have any queries in relation to the above please email: medical.revalidation@ggc.scot.nhs.uk.

Appraisal Year and Phasing

The appraisal year & appraisal process for Secondary Care

The appraisal year

The appraisal year is aligned to the financial year, running from 1st April to 31st March.  The appraisal year aligned to an appraisal is predicated by when the appraisal meeting takes place.  For example, if the appraisal meeting takes place in June 2022, the appraisal will fall under the appraisal year 2022/2023 (1st April 2022 to 31st March 2023).  An Appraisal meeting taking place in April 2023 will fall within the appraisal year 2023/2024 (1st April 2023 to 31st March 2024).

The information to be reviewed at the appraisal meeting should cover all supporting information gathered since the previous appraisal to being the doctor up to date.     

Supporting information for annual appraisal must include evidence of Continuing Professional Development, Quality Improvement Activity, Significant Events Analysis, a review of complaints and compliments and also evidence of Colleague MSF and Patient Feedback, which are GMC requirements for revalidation (in conjunction with at least one appraisal in every 5 year revalidation cycle).

The phased appraisal process for Secondary Care

Within Secondary Care appraisees (other than non training Clinical Fellows) should be appraised in accordance with a rolling structured timetable. Each appraisee will be required to complete an appraisal during a four month period as determined by their GMC revalidation due date (in particular the month). The appraisal phasing system operates as follows:

  • Phase 2:  Doctors who have revalidation months falling during  August, September, October or November, have an appraisal completion window of April – July
  • Phase 3:  Doctors who have revalidation months falling during  December, January, February or March, have an appraisal completion window of August – November
  • Phase 1:  Doctors who have revalidation months falling during April, May, June or July, have an appraisal completion window of December – March
  • Phase 0: If a doctor commences employment within the Board on or after the 1st November in any given appraisal year, and they are not due to revalidate during that appraisal year, they will not be expected to complete an appraisal for that appraisal year, and will fall into their phasing window for the following appraisal year.

Appraisal timings for Non Training Clinical Fellows

The appraisal completion deadline for Clinical Fellows is dependent on their contract end date.  Clinical Fellows with contracts ending in February should complete their appraisal by the end of January, and those with contracts ending in August, should complete their appraisal between April – July.          

Specialty Doctors and Associate Specialists Appraisal Process

Appraisal process guidance for Specialty Doctors and Associate Specialists and their appraisers can be accessed by clicking on the following links:

Non Training Clinical Fellows Appraisal Process

The appraisal process for Clinical Fellows who do not have a training number within NHSGGC is similar to that of numbered trainees, and requires the doctor’s appraisal to be taken forward by their allocated Educational Supervisor, which should make reference to the ePortfolio that the Clinical Fellow is completing, and should be recorded on the SOAR system.      

Appraisal process guidance for Clinical Fellows working at Foundation Level, ST1+ Level and their Educational Supervisors can be accessed by clicking on the following links.

Please click on following link below to access FAQ’s for non Training Clinical Fellows

Scottish Online Appraisal Resource (SOAR)

All doctors employed by NHSGGC must register with the Scottish Online Appraisal Resource (SOAR).  This will assist greatly in record keeping and ensure that through audit, the Appraisal process can be quality assured.  To register with SOAR please access the following website: http://www.appraisal.nes.scot.nhs.uk/.

SOAR is mandatory for the recording all appraisal information for medical staff employed by NHSGGC.  If you require guidance on how to get started on SOAR, you can access this via the following link: http://www.appraisal.nes.scot.nhs.uk/help-me-with/appraisal/appraisal-this-year/getting-started.aspx.

Patient Feedback Exercise

To support revalidation, doctors are required to gather patient feedback.  Accordingly, it is asked that all doctors with patient contact attempt the patient feedback exercise at least once in every 5 year cycle.  Any exemptions must be discussed and agreed at the Board Wide Revalidation Group (BWRG) which is chaired by the RO.

The Board recommends the use of the NHSGGC Patient Feedback Questionnaire (a version of CARE) or one of two variations of this questionnaire for use by Radiologists and Child Health Specialists. NHS GGC patient questionnaires are also available in the following languages:- Arabic, Polish, Punjabi, Simplified Chinese and Urdu.  Doctors are welcome to use an alternative questionnaire as long as it meets GMC requirements and has the approval of the RO.

To manage the high volume of patient questionnaires, the Board has purchased an electronic scanner which has been specifically set up to read the NHSGGC Patient Feedback Questionnaire plus the two variations above. At this stage the Board is unable to process any other types of questionnaires.  If, therefore, a doctor chooses to use an alternative questionnaire they will be required to make their own administration arrangements.

We would recommend that, where possible, doctors aim to undertake the patient feedback exercise during the first 3 years of the revalidation cycle.  This is a precautionary measure in case it is necessary to repeat the exercise, perhaps due to low return rates, or the doctor in discussion with his/her Appraiser wishes to repeat the exercise.  The patient feedback exercise must be completed prior to the revalidation due date.

Doctors will be required to distribute 25 patient questionnaires across the whole of their practice and where possible should capture both inpatients and outpatients.  It is accepted that some questionnaires may not be returned.  The questionnaire should be distributed randomly and without influence from the doctor to patients who are competent and well enough to complete the proforma.  It is also possible for parents or carers to complete the questionnaire  instead of the patient.  

Please follow the guidance below to obtain your NHSGGC Patient Feedback Questionnaire:

  1. Request the patient questionnaire by e-mailing medical.revalidation@ggc.scot.nhs.uk at least 2 weeks prior to when you wish to commence the exercise;
  2. Indicate in your e-mail if you wish the NHSGGC Patient Feedback questionnaire, the adapted Radiology or Child Health Care Questionnaire.  Please also advise if you require these questionnaires in any of following languages:- Arabic, Polish, Punjabi, Simplified Chinese and Urdu
  3. On receipt of your email, the Medical Staffing team will post out 25 patient questionnaires with instructions for distribution by a third party.  Please note that it is a GMC requirement that the patient questionnaire be distributed independently of the doctor, i.e. by a third party;
  4. Once the questionnaires have been returned, Medical Staffing will scan the completed returns and generate a summary report.  To obtain this report, please contact Medical Staffing by e-mailing medical.revalidation@ggc.scot.nhs.uk at least 2 weeks prior to your appraisal meeting;
  5. We would recommend commencing the patient feedback exercise at least 2 months prior to your appraisal meeting, to allow time for the patient questionnaires to be distributed, completed and returned and report produced.

Please note: requests for the NHSGGC Patient Feedback Questionnaire must be made through medical staffing.  This enables the team to administer the process and produce the required summary reports.  The electronic scanner can only read the copies of the questionnaires issued by the Medical Staffing team, so please do not photocopy, scan or downloaded copies from another website.  

For any queries in relation to Patient Feedback Questionnaires please telephone 0141 201 0780

Colleague Multi-Source Feedback (MSF)

To support revalidation, doctors are required to gather colleague feedback.  This is also referred to as Multi-Source Feedback (MSF).  All doctors are requested to complete the colleague feedback exercise at least once in every 5 year cycle.  Any exemptions must be discussed and agreed at the Board Wide Revalidation Group (BWRG) which is chaired by the RO.

The colleague feedback exercise should be used formatively:

  • as a learning and development tool to identify strengths and areas for improvement in a doctor’s practice, to inform continuing professional development; and
  • as one of several pieces of information which, when considered together, will inform the decision as to whether a doctor should be recommended for revalidation.

The Scottish Government Health Department commissioned NES to develop a colleague questionnaire that would be suitable for all General Practitioners and career grade doctors in Scotland. This questionnaire is available as a web resource and is free to use for doctors registered with SOAR.

Please click the following link to access the colleague questionnaire:https://www.appraisal.nes.scot.nhs.uk/what-is/faqs/msf/

It is recommended that the doctor seeking feedback invites 15 colleagues to complete the short questionnaire, selected from across the whole of their practice.  For example, colleagues from other specialties, junior doctors, nurses, allied healthcare professionals, management and clerical staff.  Doctors are also encouraged to score themselves as this helps to facilitate a more meaningful discussion in terms of how the doctor views themselves compared to their colleagues.  The results are then collated and a summary report is provided to the doctor (the NES MSF tool does this electronically).  Doctors should aim to complete the colleague feedback exercise in the 4 weeks leading up to their appraisal meeting, to ensure that they have the necessary feedback to form part of their appraisal discussion.

Review of Complaints and Compliments

Information on Complaints Certificates

Feedback is often provided by patients and others by way of complaints and compliments, which should also be reviewed as part of the Appraisal process.   The GMC definition of a complaint is “a formal expression of dissatisfaction or grievance.  It can be about an individual doctor, the team or about the care of patients where a doctor could be expected to have had influence or responsibility”.  The doctor may also choose to bring any compliments they have received to their Appraisal meeting.

Doctors should discuss any change in their practice that has been made as a result of any complaints or compliments received since the last Appraisal, either individually or across the team.

The Board is able to provide doctors with a Complaints Certificate, which confirms the number of complaints a doctor has been involved in within the previous year (this data is extracted from the Datix System).  The reports are run three times a year in keeping with the ‘phased’ Appraisal timetable:

  • doctors due to be appraised between 1st April and 31st July will be issued with a complaints certificate covering the period 1st April to 31st March;
  • doctors due to be appraised between 1st August  and 30th November will be issued with a complaints certificate covering the period 1st August to 31st July; and
  • doctors due to be appraised between 1st December and 31st March will be issued with a complaints certificate covering the period 1st December to 30th November.

Please follow the guidance below to obtain a copy of your Complaints Certificate:

  1. request a Complaints Certificate at least two weeks before your Appraisal meeting by emailing medical.revalidation@ggc.scot.nhs.uk; and
  2. on receipt of your e-mail you will be e-mailed one of two certificates stating either:
  • there have been no complaints in the previous year; or
  • you have been involved in “x” complaints and the outcome of each complaint e.g. upheld, partially upheld, not upheld and so on.

For any queries in relation to complaints certificates please telephone 0141 201 0780

Significant Clinical Incidents

To support revalidation doctors are required to discuss any Serious Clinical Incidents (SCIs) at their Appraisal, with a particular emphasis on those that have led to a specific change in practice or demonstrate learning.  The Appraiser will be interested in any actions that the doctor has taken or any changes which have been implemented to prevent such events or incidents happening again.  

Areas for further learning and development should be reflected in the doctor’s personal development plan and CPD.  Doctors should bring along their own log of any SCIs recorded in the preceding year up to the date of the Appraisal meeting.  

If you require further information regarding an SCI or SCI’s that you have been involved in, please contact your Clinical Director.      

NES Appraiser Training

If you wish to apply to be an Appraiser, you need to complete the application form and equal opportunities form, which can be found along with appraiser training dates on the NES website: https://www.appraisal.nes.scot.nhs.uk/appraiser-training/

The completed forms must be sent to NES by email: Medical.Appraisal@nes.scot.nhs.uk.  A copy of the forms should also be forwarded to the Medical Staffing Team to ensure that a central record of applications is maintained: medical.revalidation@ggc.scot.nhs.uk.

Please note: your application must be authorised by your Medical Manager before submission to NES.

Click on the following link to access the Scottish Medical Appraiser Handbook: http://www.appraisal.nes.scot.nhs.uk/i-want-access-to/resources-for-appraisers/appraiser-handbook.aspx.

Making a Recommendation

There are 5 steps to support the Responsible Officer (RO) in making a revalidation recommendation:

  1. The Appraiser and Appraisee should ensure that the Form 4 is completed online using the SOAR system, which allows the RO to review/access the Form 4(s) when it comes to making a revalidation recommendation to the GMC;
  2. The Chiefs of Medicine (COMs) are advised by the Revalidation Team which doctors are due to revalidate within their Directorate/Sector in the coming month and are asked if they know of any reasons which may preclude a doctor from being revalidated.  For example, there may be ongoing HR processes, which need to be finalised before a recommendation can be made.  Another extenuating circumstance, which could prevent a recommendation being made, is if an individual has not completed an appraisal;
  3. The Deputy Responsible Officer quality reviews the Form 4s submitted to ensure that all the information required has been included, for example CPD, MSF/Patient Questionnaire.  If the Form 4 is incomplete the DRO will make contact with both the Appraisee and Appraiser to advise.  If the Form 4 needs to be edited, arrangements are made by the the Revalidation Team to have SOAR unlock the Form 4;
  4. The RO meets the Deputy Responsible Officer, Board Appraisal Lead and Revalidation Team on a monthly basis to review and sign off the Form 4s for those Appraisees who are due to revalidate in the proceeding month.  The RO will make one of three disposals: Recommendation to Revalidate; Deferral; or Non-Engagement.
  5. Further to the monthly meeting, the Revalidation Team notifies the GMC of the recommendations that have been made.  Once the GMC has received the RO recommendation they will make a decision about your recommendation and will write to let you know.
Awareness Raising and Newsletters
GMC Guidance

These policies and procedures only relate to medical and/or dental staff members.

Recent Updates

Please email medical.revalidation@ggc.scot.nhs.uk if have any questions regarding the above information.

More Information

Job Planning

Job Planning is a contractual obligation for all Career Grade Medical Staff, i.e. Consultants, Associate Specialists and Specialty Doctors/Dentists.

Job Planning is required to be undertaken annually, is a prospective process and should determine new ways of working rather than reinforcing existing working practices. The Job Plan should set out the doctor’s duties, responsibilities and objectives for the coming year.

NHS Greater Glasgow and Clyde Job Planning Policy provides information for both doctors and managers to assist with the Job Planning process.

E-Job Plan

Doctors within NHS Greater Glasgow and Clyde have access to E-Job Plan (EJP) – an electronic Job Planning system which records all types of activity along with the frequency the activity is undertaken and calculates the number of PAs within the weekly plan. 

The system is web-based and you can access it from wherever you have an internet connection.  Doctors are provided with a log-in which gives them access to a Job Plan “Wizard”.  The Wizard consists of 8 pages similar to the paper Job Plan documentation, and once completed, the Job Plan can be printed or exported to “Word” to allow upload to SOAR.  The system also allows the Job Plan to be signed-off electronically by both the doctor and the Medical Manager. Guidance designed to assist the doctor with logging in, setting preferences and populating/ signing off their job plan can be found by following the below button.

To access EJP open a new browser window and navigate to https://www.healthmedics.allocatehealthsuite.com

If you have not received a username and password to access EJP please contact Ejobplan.admin@ggc.scot.nhs.uk

Medical Revalidation and Appraisal
Discretionary Points

Consultant Discretionary Points

What are Discretionary Points?

Discretionary Points are a financial award paid at the discretion of the employer to reward excellence. To warrant payment of a discretionary point, consultants will be expected to demonstrate an above average contribution in respect of service to patients, teaching, research and the management and development of the service.

The employer, in determining the award of discretionary points, will follow the guidance in NHS Circular PCS(DD)1995/6 and the SEHD Guidance of 12 January 2000 ‘Discretionary Points for Consultants’.

Who is eligible to apply for Discretionary Points?

The application process is open to all Consultants who:-

  • Are employed on a substantive contract or Clinical Academic with an Honorary Contract
  • Are on the new contract, and have reached pay point 5 of the salary scale, (or its equivalent, for those consultants on the transitional salary scales), by 1st April of the fiscal year

Or

  • Are on the old consultant contract and have reached the maximum of the salary scale by 1st April of the fiscal year

Please note:

  • Consultants who are in receipt of a Distinction Award or 8 Discretionary Points are not eligible for payment of Discretionary Points
  • Locum Consultants are not eligible for payment of Discretionary Points
  • Part-time consultants receiving an award will be paid pro-rata to the full value of the award
  • Clinical Academics receiving an award will be paid pro-rata according to the average time per week for which they engage in clinical or public health medicine as per NHS Circular PCS(DD)1995/6
  • Consultants who deliver services between two or more Board areas will be considered on their overall contribution.  It will be the responsibility of the ‘lead’ employer to implement the nomination process, to liaise with the other employers and to consider applications from these medical staff

How many points can be awarded?

Employers have discretion on the numbers to be granted in any individual case in any particular year, and on the total number of points to be granted in any year subject to the minimum requirement of 0.35 points per eligible Consultant.

Notwithstanding this principle only in exceptional circumstances will more than two discretionary points be awarded to an individual in any single year.

How do I apply for Discretionary Points?

All eligible consultants will be contacted by email and invited to submit an application. If you think you are eligible based on the above criteria and you have not received an email please check your junk folder first before emailing the Discretionary Points mail box: DiscretionaryPoints@ggc.scot.nhs.uk.

Applicants will be given four weeks from the date of the invite letter to return their completed application form. Please note that the application form is now a web based document. Eligible Consultants will receive an email which will contain a private link to the application form. This year when an applicant clicks on the link the Webpropol System will prepopulate your application form with the following information:

  • Payroll Number
  • Sector/Directorate
  • Job Title
  • Date of Last Award
  • Unique Identifying Number

Please note that each eligible Consultant will receive their own private link thus links are not transferable. If you have not received an email inviting you to apply please contact the Discretionary Points mailbox – DiscretionaryPoints@ggc.scot.nhs.uk.

The invite email you will receive will contain the above information apart from your payroll number. Please note that applicants will not see the above information when they click on the link as this data will remain ‘hidden’ within the form. This information will though be included in the application form received by the panel. If you think any of the information in your invite email is wrong please contact the Discretionary Points mailbox.

Applicants will thus only complete Sections 1-5 of the application form. An example of the application form is in Appendix 1.

Please note that as each eligible Consultant will receive their own private link thus links are not transferable. If you have not received an email inviting you to apply and you think you meet the eligibility criteria please contact the Discretionary Points team using the email address above.

Please note applications will not be accepted if they are received after the closing date, 5pm on Friday 21 July 2023. The normal four week deadline for receipt of applications has been extended by two weeks to take account of the school holiday period.

Consultants should not apply for discretionary points in the year following the receipt of an award apart from in exceptional circumstances. Where a consultant believes that ‘exceptional circumstances’ apply, then they should complete Section 2 of the application form.

Details on how to complete, save and submit the new form can be found in the Guidance Note on Completion of Application Form.

The Statement of Case is in Section 5 of the new form and each scoring box now has a character limit depending on the number of points available for that section. The number of characters available for each box is indicated under the bottom right hand corner of the box.

Please note that there is also a box in Section 5 to list any publications or research etc.

Anonymisation

Please ensure that your application is anonymised (including any list of publications, research etc.). Failure to comply with this will result in your application being disqualified.

Applications that are not completed in accordance to the guidance specification will be disqualified. As it is an applicant’s responsibility to ensure that their application meets the guidance specification you are advised to double check your form prior to submission. All applications received by the closing date will be submitted to the decision making panels who will decide if an application meets the guidance specification prior to the scoring process. If an application does not meet the guidance specification applicants will be notified in writing of their disqualification from the process.

To apply you will need to read and follow the Guidance Note on Completion of Application Form and complete and submit your Application Form and the Equality Monitoring Form by 5pm on Friday 21 July 2023. To submit your completed application click submit on the final page of the Application form. On submission of your application form you will automatically receive an email from the Discretionary Points mail box confirming the receipt of your form. If you do not receive an acknowledgment email please contact the Discretionary Points Mail box before the closing date stated above. Applicants are advised to use the ‘save and continue’ option, to save their form prior to submitting their completed form. 

After you have submitted your application you will then have the option to either convert and save your form into a PDF document  or email your form to an email address of your choosing.  Please click Finish to exit the form.

Equality Monitoring Form

Completion of the Equality Monitoring Form is a requirement of the application process. Please note that the Equality Monitoring Form will not be sent to the Panel. You will receive an email which will contain a private link to the Equality Monitoring Form

When you click on your private link, Webropol will pre-populate your equality monitoring form with your unique identifying number. This unique identifying number will enable Webropol to analyse the success rate of all applicants including those from protected groups. From this analysis the Board will then will be able to identify if there is any bias within the current Discretionary Points process.

How will my application be considered?

  • All applications are anonymised and scored independently by members of the Sector/Directorate Discretionary Points Committee comprised of the following individuals:-
  • Sector/Directorate Director
  • Chief of Medicine
  • Clinical Director
  • Service General Manager
  • Eligible and non-Eligible Consultants nominated by MSA
  • Head of People & Change (Non-Scoring)
  • Local Negotiating Committee Observer (Non-Scoring)

The committee composition has equal numbers of management to MSA Representatives

  • The scores are discussed at a meeting of the Discretionary Points Committee and the award of points is discussed and agreed
  • The deliberations of the Discretionary Points Committee is confidential (subject to the terms of the Appeals Process)
  • All applicants are informed of the outcome of their application by letter to their home address. If the application is successful the payment of award will be made in their January 2024 salary at the latest.
  • A list of those individuals who have been awarded points in the current year are posted on HR Connect

 Will I be able to appeal the outcome of my application?

Consultants are advised to discuss their application with the relevant Chief of Medicine before deciding on whether to proceed with a formal appeal

In the event that a consultant believes that the process of awarding discretionary points has been unfair i.e. they believe they have been disadvantaged by the assessment or in regard to how many points they have been awarded, there is the right of appeal. 

The purpose of the appeal hearing is for an independent panel to review the consultant’s original application and the scores awarded by the Discretionary Points Committee, to assess whether the process of awarding points has been carried out fairly.  It is not an opportunity for the consultant to present new information.

Appeals must be made in writing to Gavin McFarlane, HR Manager, Medical Staffing at Gavin,McFarlane@ggc.scot.nhs,uk within one month of the candidate receiving notification that they will not be receiving an award. The grounds of appeal must be clearly stated by the applicant in their letter of appeal.

On receipt of an appeal the Medical Staffing Unit will arrange an appeal hearing, within two calendar months of the completion of all the Discretionary Points Committee’ meetings. The appeals panel is comprises of the following individuals:-

  • Board Medical Director
  • Deputy Director of Human Resources & Organisational Development
  • Two individuals nominated by the Local Negotiating Committee

Following the appeal, the appellant will be informed in writing within three working days of the decision.

The decision of the Appeals Panel will be final.

What is the Internal Audit Process?

At the end of each Discretionary Points round, a random selection of anonymised applications will be subject to internal audit to verify accuracy, on an annual basis

List of Consultants Awarded Discretionary Points:

2021-22

Where can I find further Information regarding the Discretionary Points Process?

Business Travel Policy

Please note:-  Staff should make themselves aware of the changes to the Business Travel Policy which comes into effect from 1st July 2019. Staff will no longer be able to arrange their own travel when the costs exceeds £50, (excluding bus & taxi journeys). All travel will need to go through the purchasing department travel team and must be booked electronically, paper copies will no longer be accepted. You will no longer have an option to claim back expenses for travel exceeding £50.

Managing Conduct and Competence for Medical and Dental Staff
NHSGGC Relocation and Removal Policies
Guidance on Annual Leave and Public Holiday Entitlement for Consultant & Specialty Doctors/Associate Specialists
Consultant Sabbatical Leave Policy
Waiting Time Initiative Payments for Medical Staff
Junior Doctors in Training – Cover for Scheduled and Unscheduled Leave
Fee Paying Work
Resident On-Call Policy
Pay and Arrangements for Medical Staff Working Additional Hours

What is PREVENT?

PREVENT is part of the UK government Counter Terrorism Strategy, CONTEST. The CONTEST strategy consists of four areas.

Contest Strategy (4 P’s)

  • Pursue:  to stop terrorist attacks.
  • Prevent:  to stop people becoming terrorists or supporting violent extremism
  • Protect:  to strengthen our overall protection against terrorist attack
  • Prepare:  where we cannot stop an attack, to mitigate its impact.

The aim of PREVENT is to prevent people from becoming terrorists or being involved in supporting violent extremism. The Prevent strategy has been successfully rolled out in areas such as schools and local authorities. NHS Boards are now required to ensure systems and processes are developed to tackle the threat of national and international terrorism including the need to increase awareness within the workforce

In January 2015, the Scottish Government Resilience Unit published “Playing our Part” which supports and strengthens delivery of the PREVENT Strategy within Health Boards. Health Boards have been asked to prepare and submit a PREVENT Action Plan. The plan was submitted to the Scottish Government in March 2015.

In addition to “Playing our Part”, the UK government have also published the Counter Terrorism and Security Act (CTSA) in July 2015) which places a statutory duty on public bodies to have: 

“due regard to the need to prevent people from being drawn into terrorism” in the exercise of their functions.

Why is the NHS involved in this?

Healthcare professionals have a key role in PreventPrevent focuses on working with vulnerable individuals who may be at risk of being exploited by radicalisers and subsequently drawn into terrorist-related activity. Prevent does not require you to do anything in addition to your normal duties. What is important is that if you are concerned that a vulnerable individual is being exploited in this way, you can raise these concerns in accordance with the procedures below.

NHSGG&C has developed resources to support further awareness of Prevent including guidance on what to do if you suspect someone is being drawn into terrorist related activity.

Raising a Concern

Managers and Supervisors

It is important that managers consider their concerns carefully and have read the Prevent Manager briefing.

This briefing outlines the steps that should be taken in relation to processing Prevent concerns about a member of staff.  A copy of the escalation pathway.

Members of staff

If you have concerns about a patient, volunteer or member of staff, please refer to the Prevent Staff briefing. If you believe that a referral under Prevent is needed please follow the steps below:

Non-Urgent Matters

  1. Discuss your concerns with your direct line manager.
  2. Contact the Prevent Single Point of Contact for advice if required on 07895907414
  3. Document your concerns on the Adult Support and Protection Act referral form (AP1).
  4. Email the completed AP1 referral to the Prevent generic mailbox: Preventconcerns@ggc.scot.nhs.uk

Urgent Matters

If you feel there is an imminent threat, the situation has become an emergency or a person is at risk of harm or a risk to other people then you should report this immediately to your line manager and contact Police Scotland.

Learning Resources for Staff

Prevent- e-learning module

An awareness raising e-module on PREVENT is now available on LearnPro and can be found under the specialist subjects section. This is a short module designed to raise awareness of what PREVENT is and outlines our responsibilities in protecting vulnerable patients and staff.

You will require a NHS LearnPro username and password to login.

Workshop to Raise Awareness of PREVENT (WRAP)

If you would like further training on PREVENT, a Workshop to Raise Awareness of PREVENT (WRAP) can be delivered locally.  The training is 1 hour and 10 minutes long.  For further information, please contact LE.support@ggc.scot.nhs.uk

Useful NHSGGC Resources
Useful National Resources
Contact Us

If you would like to discuss any issues relating to PREVENT, or would like to discuss a concern, please contact PREVENTConcerns@ggc.scot.nhs.uk  or phone 0141 278 2700.