Person Centred Health and Care

This page provides information on person-centred visiting in our mental health wards.  Information about visiting in all other areas can be found on our Person Centred Visiting page.

Frequently Asked Questions

Welcome to the Ward / Department posters are in place at all ward/department entrances to provide at-a-glance essential information for visitors to the area. 

This page provides information on person-centred visiting in our maternity wards. Information about visiting in all other areas can be found on our Person Centred Visiting page.

Important considerations when visiting our Maternity Wards

Women, new mothers, and newborns staying in our maternity wards need a calm and peaceful environment. Babies need time to get accustomed to being in the world, to establish feeding, and to bond privately with their parents. In response to valuable feedback from women and their families, we ask that you help us to achieve this by:

• being considerate and respectful of the needs and preferences of everyone on the ward
• respecting our person-centred visiting arrangements:

Visiting Arrangements

Please note, there may be times when we ask you to leave the ward temporarily. This is to ensure the privacy, safety, space and rest for women and babies in our care.

Key Information for Women and their Partners/Key Supporters

What Matters to You Day annual reports provide an overview of activities held throughout NHSGGC, including local activities, seminars, and social media engagement. Current and historic copies of What Matters to You Day annual reports can be accessed via the links below.

What Matters To You (WMTY) Day Seminar Recordings are a collection of presentations that have been shared across previous years during WMTY Day, to highlight the application of meaningful WMTY conversations in different contexts of care and practice. Below you can find links to recordings of each of the seminars.

If you have any further questions on the topics in these recordings, please contact the Person Centred Health and Care team at ggc.person.centred@nhs.scot

What Matters To You (WMTY) Day Case Studies are a collection of stories that have been shared across previous years during WMTY Day, to highlight the experience and importance of having meaningful WMTY conversations in different contexts of care and situations. Below you can find links to a variety of What Matters To You Day case studies.

The Home for Lunch checklist

NHS Greater Glasgow and Clyde supports patients to be discharged before noon and ‘Home for Lunch’. This involves, alongside their families, carers, and friends, making the necessary arrangements to help them return to the comfort of home the morning of their scheduled discharge.

The ‘Home for Lunch’ initiative asks patients, families, and loved ones to use the following checklist:

• Share any concerns you might have about discharge with the team looking after you
• Arrange transport ahead of time if required
• Make sure you have the right clothes to travel
• You will likely leave the hospital from the discharge lounge. Make sure those collecting you know where this is
• Check you have access to your home, including any keys
• Try to prepare essentials back home, such as food and heating

If you haven’t already, look to set up Power of Attorney for welfare matters. Find out more here.

By working together with the ward team and doing as much preparation ahead of time as possible, we can ensure you leave before noon and are ‘Home for Lunch’.

Please speak to your nurse with any questions about your discharge, including weekend options.

You can access ward contact numbers across our hospitals here

Why is Home for Lunch important?

There are a number of benefits of a pre-noon discharge.

For patients being discharged:

• You don’t need to wait around any longer than necessary
• It’s better for your health – particularity if you are older
• You can make use of our discharge lounges (where available) while you wait
• You get home to a more comfortable environment.

For other patients:

• The earlier we can free up a bed, the quicker we can treat new patients. Each early discharge means four more patients will benefit
• An Acute Medical Unit (AMU) patient can be moved up to the ward for specialist care
• An A&E patient can move into our AMUs for a rapid medical assessment
• An ambulance patient waiting in an ambulance can be transferred to the A&E for appropriate emergency care
• An ambulance is freed up to respond faster to another patient in the community.

Information on our discharge lounges

NHSGGC currently has discharge lounges available at the Queen Elizabeth University Hospital, Glasgow Royal Infirmary and Royal Alexandra Hospital.

These areas provide a safe and comfortable space for patients ready to go home. Fully staffed and made easily accessible so patients can be picked up by carers or organised transport, you can contact the discharge lounges below:

• Glasgow Royal Infirmary: 0141 211 4000
• Queen Elizabeth University Hospital: 0141 201 1100
• Royal Alexandra Hospital: 0141 314 9583

What if there is no discharge lounge?

Your ward team will make suitable arrangements for pickup from the ward or one of our socialisation spaces.

‘What Matters to You?’ (WMTY) Day is an annual celebration of putting people at the heart of their care or support. This is an international movement, held on or around 6 June each year, with many countries around the world participating. It promotes and encourages everyone to have meaningful WMTY conversations between people. This is because WMTY conversations empower people to be involved in decisions about their own health and care, greatly improving their outcomes.

Within NHSGGC our aim is to promote the importance of having WMTY conversations every day. Asking WMTY is easy and involves three simple steps:

1. Ask What Matters;
2. Listen to What Matters;
3. Do What Matters.

What are the benefits of WMTY Conversations?

WMTY conversations help in a number of ways, including:

• empowers patients to be involved in decisions about their care
• improves outcomes
• builds trust and strengthens relationships between patients, families and healthcare staff
• shows respect for people’s views, choices, preferences and beliefs

How do I get involved?

To help you get the best possible outcome, we need to understand the things that are really important to you. This could be something very specific or something more general. Here are some examples of the types of things people talk about:

• “It’s really important that my granddaughter is involved in discussions about my support. She is the main person in my life!”
• “I can’t focus on my therapy because I’m so worried about who is looking after my mum while I’m in hospital”

There is no wrong answer to this question – it’s all about what is most important to you. Speak to staff about what matters to you, or tell us about your experience on Care Opinion.

Further Information

The Care Experience Improvement Model (CEIM) is a simple framework that supports health and social care teams to make improvements directly from feedback in a person-centred way.  By taking a conversational and quality improvement approach, teams can reliably develop, embed and maintain a process and culture to systematically identify and make meaningful improvements based on the feedback of people who use their services.

You can find further information about the CEIM from Healthcare Improvement Scotland.

NHSGGC has a track record of improving health and care services. Quality Everyone Everywhere sets out a clear vision for how we will work together across all areas of service to ensure people experience high-quality, individualised, person-centred care.

The Person Centred Health and Care Team work with healthcare staff to make meaningful improvements to the quality of care and services. We do this using the Care Experience Improvement Model to listen and act on feedback from the people who use and work in our services, and those who matter to them.

If you are a member of a clinical team and interested in learning more, please email ggc.person.centred@nhs.scot

NHSGGC Quality Strategy “Quality Everyone Everywhere” reinforces our commitment to providing high quality, person-centred care. This includes a person-centred approach to care planning.

What are the benefits of a person-centred approach to care planning?

• Care which focuses on personal goals, preferences and needs, results in more effective care. This in turn, results in better outcomes, experience and improves safety.
• Well-designed documentation systems and processes support effective communication between healthcare staff and people receiving care. This helps facilitate information processing, analysis and intelligence to inform improvement in safety and quality of care.

Engagement

In 2021, we undertook an extensive engagement exercise to learn from the people who use and work in our services. The initial survey received over 600 responses, followed by two virtual workshops.

From this we developed a set of NHSGGC Core Principles of Person-Centred Care Planning:

• Listen to understand what matters to the individual in the context of their illness or treatment and include their individual preferences and choices.  ​
• Ask who matters and how they wish them to be involved in decision making about their plan of care and provision of care.   ​
• Include the preferred approach, tools and resources to support communication and information needs.  ​
• Set realistic aims and goals which are achievable across the whole episode of care. ​
• Reflective of a structured multi-professional approach to the plan of care. 

Next steps

We are rolling out a new approach to Person-Centred Care Planning, along with Digital Clinical Notes, in our adult acute inpatient areas. We continue to explore change ideas to improve this approach. This helps ensure the care plans people have are in line with what matters to them.