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Orthotics

How to make or change an Appointment with Orthotics

All appointments are made or changed through the NHSGGC Referral Management Appointment Booking Centre.

Call 0800 592087 or email us on appointmentsbookingcentre@ggc.scot.nhs.uk

You can contact us Monday to Friday 8:00am – 8:00pm and on a Saturday 9:00am – 1:00pm, excluding Public holidays.

New Appointments

You can access our service by asking your GP or any Healthcare professional to refer you to Orthotics.

You can also Self-Refer by calling 0800 592087 and asking for an appointment for Orthotics and a short description of why you need an appointment.

You will be added to our waiting list for the first available appointment. Our Maximum waiting time for an appointment is 12 weeks.

You will receive a letter asking you to “opt-in” to receive an appointment and invite you to call to arrange an appointment at a time, date and location that suit you.

New appointments are for:

  1. If it is your first time accessing the service.
  2. For a new Orthosis the same as you have received before.
  3. For a new Orthosis you have not had before even though you have been seen at Orthotics in the past.
  4. If your last appointment with us was longer than 12 weeks ago and you need to see an Orthotist again.

You may need to bring shorts to your appointment to allow your Orthotist to do a full bio-mechanical assessment and allow for casting/scanning/measuring if required.

If you fail to attend any appointment without telling us in advance, or if you cancel at short notice (i.e.less than 24 hours) on more than two occasions, we will remove you from our list and write to your doctor. This is in line with NHS Greater Glasgow and Clyde’s ‘Did Not Attend’ and ‘Cancellation Policy’.

If you wish to cancel or reschedule any appointment please telephone 0800 592087 with as much notice as possible. You can contact us Monday to Friday 8:00am – 8:00pm and on a Saturday 9:00am – 1:00pm, excluding Public holidays.

Or you can email appointmentsbookingcentre@ggc.scot.nhs.uk

Fitting Appointment

If you have already been assessed for an Orthosis, the next appointment will be to have this fitted. You may need more than one fitting appointment.

This appointment will be arranged by your Orthotist before you leave your first appointment.

Review Appointment

Your Orthotist may have already booked a review appointment for you before you leave your fitting appointment if they feel they need to check on your progress with what they have given you. This can be in person or by telephone.

If you have no future appointment booked and are having problems with your Orthotic device within 12 weeks of seeing your Orthotist you can call us on 0800 592087 to arrange a review.

You ou can contact us Monday to Friday 8:00am – 8:00pm and on a Saturday 9:00am – 1:00pm, excluding Public holidays.

Please bring your Orthotic device to the appointment with you for review so we can see what the problem is. We won’t start any new treatment until we can check the problem with the old device.

If you miss a review appointment, no further appointments will be arranged unless requested by yourself.

Repair Appointment

This is a short 5 minute slot to:

1. Hand Orthosis in for repair/adaption
2. Collect your repaired/adapted Orthosis.

You do not have to attend in person, a friend carer or relative can hand in or pick up your device for you.

Please Note: You will not see an Orthotist at these appointments. Your repair will be collected by an Orthotic clinical assistant who will be unable to help you with any clinical queries and if you have any, they will need to book you a future appointment to see an Orthotist.

To make a repair appointment call  0800 592087.

You ou can contact us Monday to Friday 8:00am – 8:00pm and on a Saturday 9:00am – 1:00pm, excluding Public holidays.

Emergency Repair Appointment

To see a technician from Gartnavel Laboratory and can only be carried out at Gartnavel General Hospital.

This is to have an Orthosis repaired while you wait but these are limited and can only be granted if you have no spare device or alternative other than waiting for your device to be repaired.

Please Note: You will not see an Orthotist at these appointments.

To make an emergency repair appointment call  0800 592087 and ensure the call handler knows you need an emergency repair.

You ou can contact us Monday to Friday 8:00am – 8:00pm and on a Saturday 9:00am – 1:00pm, excluding Public holidays.

What to expect at your appointment

You will see either a qualified Orthotist, student Orthotist (under supervision) or an Orthotic clinical assistant practitioner. We will ask questions about your problem. Everything you tell us is confidential. The physical assessment may involve the Orthotist touching the affected area, testing your movement and strength. After your assessment, we will discuss your problem; agree goals and a treatment plan with you. We can also offer advice and exercises to allow you to manage your problem yourself.

The treatment plan may include a customised or custom made orthotic device. In order to make a device to fit you, we may need to take measurements, scans or casts.

You are free to withdraw your consent to assessment or treatment at any time. When your treatment ends, we will send a discharge letter to your General Practitioner (GP).

What is Near Me?

Near Me is a video consulting service that enables people to have health and social care appointments from home or wherever is convenient. All you need is a device for making video calls like a smartphone and an internet connection. Near Me is a secure form of video consulting approved for use by the Scottish Government and NHS Scotland.

How does Near Me work?

You will be provided with a website address and a link for the video clinic.  This information will be detailed in your appointment letter which will indicate a date and time when you should start your video call. You do not need to download an App or create an account, and you will never be asked for personal details such as passwords or pin numbers. The questions you will be asked will be exactly the same as if you were face to face in the clinic.

Near Me video consulting is not suitable for all consultations, for example,  if you need a physical examination or a procedure. Your health or social care provider can advise you on what is appropriate for you. A leaflet will also be included that gives you support to get set up and start your call.

Watch this video below for more information.

‘Orthotics Near Me’ Waiting Area 

NHS ‘Near Me’ Easy Read Guide for Patients

If you or your child live in Glasgow please click here for information on Children and Young People Orthotic Services at the Royal Hospital for Children.

If you live within the Clyde Area please see below for information on Children and Young People Orthotic Services.

How to make an appointment with Orthotics

All appointments should be booked or changed using the NHSGGC Referral Management Appointment Booking Centre

Contact number:  0800 592087

You ou can contact us Monday to Friday 8:00am – 8:00pm and on a Saturday 9:00am – 1:00pm, excluding Public holidays.

We have Paediatric clinics at the following locations

Renfrew Health and Social Care Centre

10 Ferry Road

Renfrew

PA4 8RU

Orthotic clinics are on Tuesday mornings and Thursday all day at Renfrew Health and Social Care Centre.

Come in the main entrance and take the stairs or lift on the right to the first floor. Take a seat on the orange chairs and the Orthotist will call you and your child at their appointment time.

Vale of Leven Acorn Centre

Orthotic clinics are on Wednesday afternoons at the Acorn Centre.

Come in the Maternity Entrance the Acorn centre is on the first floor and well sign posted. Please check in with the receptionist and take a seat in the waiting area.

Inverclyde Royal Hospital Skylark Centre

Orthotic clinics are every second Wednesday AM at the Skylark centre.

Take the lifts to floor L. Turn Right into the children’s centre.  Please check in with the receptionist and take a seat in the waiting area.

Appointment Types

New assessment:

  1. If it is your child’s first time accessing the service.
  2. For a new Orthosis the same as they have received before.
  3. For a new Orthosis they have not had before even though they have been seen at Orthotics in the past.
  4. If their last appointment with us was longer than 12 weeks ago and you need to see an Orthotist again.

 Your child may need to bring shorts to the appointment to allow the Orthotist to do a full biomechanical assessment and allow for casting/scanning/measuring if required.

If you fail to attend any appointment without telling us in advance, or if you cancel at short notice (i.e.less than 24 hours) on more than two occasions, we will remove you from our list and write to your doctor. This is in line with NHS Greater Glasgow and Clyde’s Did Not Attend and Cancellation Policy.

If you wish to cancel or reschedule any appointment please telephone 0800 592087 with as much notice as possible.

You ou can contact us Monday to Friday 8:00am – 8:00pm and on a Saturday 9:00am – 1:00pm, excluding Public holidays.

Or you can email 

appointmentsbookingcentre@ggc.scot.nhs.uk.

Fitting appointment:

If your child has already been assessed for an Orthosis, the next appointment will be to have this fitted. They may need more than one fitting appointment.

This appointment will be arranged by the Orthotist before you leave your first appointment.

Review appointment:

The Orthotist may have already booked a review appointment for your child before you leave your fitting appointment if they feel they need to check on their progress with what they have given you. This can be in person or by telephone.

If they have no future appointment booked and are having problems with their Orthotic device within 12 weeks of seeing the Orthotist you can call us on 0800 592087 to arrange a review.

Please bring the Orthotic device to the appointment with you for review so we can see what the problem is. We won’t start any new treatment until we can check the problem with the old device.

If you miss a review appointment, no further appointments will be arranged unless requested by yourself.

For additional information and advice on child development and access to advice, strategies, and self-help support with information provided by all the different health care disciplines working within NHS Greater Glasgow and Clyde Specialist Children’s Services please visit the kids site.

To speak to someone about Orthotics:

Call the NHSGGC Referral Management Appointment Booking Centre on 0800 592087

You can contact us Monday to Friday 8:00am – 8:00pm and on a Saturday 9:00am – 1:00pm, excluding Public holidays.

Click the links below to access our patient information Leaflets and Videos

Patient Information Videos

Fitting AFO to Self

Fitting Hand Splint

Insoles in Footwear

Footwear Advice

Orthosis Care and Repair

Footwear Care and Repair

How to Measure yourself for Compression Stockings

Orthotics Full Team

Orthotics is a team of around 40 people who deliver the Orthotic service for NHSGGC across 8 acute hospital sites although most of the team work at Gartnavel General hospital where our admin and technical staff are based.

We have 4 different teams who all work together to provide high quality care for our patients.

  • Administration
  • Technical
  • Clinical
  • Management

Administration Team

Clinical Team

Clinical Assistant Team

Technical Team

Management Team

Our normal clinic times are from 9.00am until 12.00pm and 1.00pm until 4.00pm Monday to Friday.

Gartnavel General Hospital

Gartnavel General Hospital 
Location: Ground floor, Therapies department.

On entering hospital through main entrance, Orthotics is signposted on your left. Enter the Therapies department and follow signs to the Orthotics waiting area. There is no need to report to anyone, please take a seat in waiting area and your Orthotist will call you in at your appointment time.

Glasgow Royal Infirmary

Glasgow Royal Infirmary
Location: Therapies department in the Queen Elizabeth Building of Glasgow Royal Infirmary.

Enter via the Alexandra Parade entrance to the main concourse. Go past all Outpatient Clinics and the X ray department following signs to Orthotics. On entering the Therapies department, please take a seat in the main waiting area. There is no need to report to anyone, your Orthotist will call you in at your appointment time.

Location Map for Orthotics within GRI

Inverclyde Royal Hospital

Inverclyde Royal Hospital
Location: Orthotics is on the ground floor; from the main entrance, go to the right and follow the corridor past outpatients department.

Follow signs towards physiotherapy then take the first corridor to the right. From there take the first Left. The 2 Orthotic clinic rooms are on the right. There is no need to report to anyone, please take a seat in the corridor and your Orthotist will call you in at your appointme

New Stobhill Hospital

New Stobhill Hospital
Location: Orthotic clinic is in the Therapies Department at the EAST Entrance of the Hospital.

Please take a seat in the waiting area beside the Therapies Reception. There is no need to report to anyone, your Orthotist will call you in at your appointment time.

New Victoria Hospital

New Victoria Hospital
Location: Enter via the Main Entrance. The Orthotic Clinic is within Clinic F which is on the ground floor near the atrium.

Walk past Clinic F reception desk and take a seat at the far end of the waiting room next to the Orthotic Clinic room. There is no need to report to anyone, please take a seat in waiting area and your Orthotist will call you in at your appointment time.

Queen Elizabeth University Hospital

Queen Elizabeth University Hospital
Location: The department is on the ground floor on the left hand side of the main atrium when coming in main entrance.

Follow signs for Waiting Area B. Go past the reception desk, there are self check in desks at this location, please scan your appointment letter and take a seat at the far end of the waiting area furthest away from the reception desk. Your Orthotist will call you in at your appointment time.

Royal Alexandra Hospital

Royal Alexandra Hospital
There are 2 different locations for Orthotics at the RAH so please check the location written on your letter to make sure you go to the correct department.

Clinic Room 1 – (your letter will say)
Location: Orthotic Department Clinic 1 Main Outpatients Royal Alexandra Hospital
This is located within the Main Outpatients RAH.
Come in the main entrance and turn right. Go past Reception 1 towards Reception 2. Take a seat in the waiting area just before Reception 2. There is no need to report to anyone. The Orthotist will call you at your appointment time.

Clinic Room 2 – (your letter will say) 
Location: Orthotic Department Clinic 2 Royal Alexandra Hospital
Please note, directions for this clinic are, walk straight through the main foyer of RAH and take the first right past the WRVS coffee shop and take a seat at the row of bench seats on the right hand side before the entrance to the long glass corridor. There is no need to report to anyone, your Orthotist will call you in at your appointment time.

NOTE: It’s possible you may be asked to attend either clinic room during the course of your treatment so always check your letter to make sure you go to the correct place.

Vale of Leven Hospital

Vale of Leven Hospital
Clinics run AM and PM on Thursday, and AM one Wednesday per month).
Location: Enter the hospital through the main entrance and follow signs to Outpatients B which is on the first floor.

Please report to Reception and you will be asked to take a seat in the waiting room. Your Orthotist will call you in when it is your appointment time.

Orthotists are registered healthcare professionals, who specialise in the assessment of the whole body for biomechanical problems and if appropriate may prescribe, measure, fit, or review, an Orthosis.

An Orthosis is an externally applied device. It may also be called a ‘brace’, or ‘splint’. Therapeutic footwear may also be used as an Orthosis.

The purpose and design of an Orthosis may change over time along with the changing needs of the patient.

In our Orthotic department, we also have Orthotic assistants who specialise in measuring/fitting and supplying hernia supports and specialist compression garments.

Different types of Orthotic Devices

Please see photographs below displaying different types of Orthotic devices that you may be prescribed by your Orthotist.

Orthotist showing a patient thier x-ray image
Orthotist fitting an Ankle Foot Orthosis to a patient
Different types of Ankle foot Orthosis or drop foot splint
Ankle Foot Orthosis with patients own shoe
Prescription Footwear
Insoles
Orthotist showing a patient an insole
wrist and hand orthosis
Knee Orthosis
How we measure you for an Orthotic Device
orthotic measuring equipment
Orthotist scanning a patient for insoles
Orthotist scanning a patient for footwear

What is Prosthetics and Orthotics?

What does an Orthotic Clinical Assistant Do?

What does an Orthotist Do?

What does a Senior Orthotist Do?

Symbol for Orthotics

Orthotics Symbol

You will see this symbol on all our patient information and on signs leading to and on arrival at our departments. This symbol was developed along with our patients to help to identify our department and allow patients to find thier way to us more easily.

Who are we?

Orthotists are Allied Health Care Professionals registered with the Health and Care Professions Council (HCPC) who specialise in the assessment of the whole body for biomechanical problems and if appropriate may prescribe, measure, fit or review an Orthosis.

Our Orthotics team includes 20 Orthotists and we work across 8 hospital sites. We only see patients at the hospital; we do not have any clinics in the community. To find your closest Orthotic clinic see “Orthotic Locations” below.

What do we do?

An Orthotist will assess tendons, ligaments, bones, joints, nerves and other structures and create a treatment plan in agreement with our patients in order to:

  • Improve your movement and strength
  • Help you to do more of your normal activities
  • Help you reduce or manage your pain
  • Help you to understand and manage your problem with our support

We can prescribe and supply Orthotic devices including prescription footwear, insoles, ankle foot orthoses, knee braces, wrist hand orthoses, pressure redistribution devices and spinal braces, but we can also give advice about what you can do to improve your own health and manage your condition.

How do you access our service?

Information for Adults

You can ask your General Practitioner (GP) or any Healthcare Professional to send a referral to Orthotics for you.

If you prefer, you can Self-Refer to the Service by calling the GGC Referral Management Appointment Booking Centre on the following number 0800 592087
Ask for an appointment for Orthotics and give a short description of why you need an appointment.

You can contact us Monday to Friday 8:00am – 8:00pm and on a Saturday 9:00am – 1:00pm , excluding Public holidays.

Information for Children and Young People

If you are under 16 years old and live in the Clyde area which includes RAH, IRH and Vale of Leven hospitals you can request an appointment by calling the number 0800 592087

If you are under 16 years old and live in the Glasgow area you should contact the Orthotic Department at the Royal Hospital for Children directly if you would like an appointment on 0141 452 4651 or email orthotics@ggc.scot.nhs.uk

Information For Colleagues

Who are we?

The Orthotics service is made up of 16 Orthotists, 3 clinical assistants, 8 administrative staff and 5 technicians. Our administrative and technical staff work at our hub which is Gartnavel General Hospital. We have a small manufacturing lab on site at Gartnavel.

Our clinical team work across 8 acute hospital sites in Greater Glasgow and Clyde. We deliver service in Acute only, we have no community service. We see both Inpatients and Outpatients.

How do you refer to Orthotics?

Outpatient referrals:

Healthcare Professionals with access to Trakcare

Optional 1- Create a Referral Letter and send to:

Orthotic Department, Lower Ground Floor, Gartnavel General Hospital

Option 2 – Send an Internal Referral- click link below

Healthcare Professionals without access to Trakcare

Download our Electronic Referral Template

Complete and email to: GGC.OrthoticService@ggc.scot.nhs.uk

Patients can also Self-Refer to Orthotics by calling the NHSGGC Referral Management Appointment Booking Centre.

Call 0800 592087 or email  appointmentsbookingcentre@ggc.scot.nhs.uk

Inpatient referrals:

Use the others workbench
Choose the ‘other’ tab
Search for ‘Orthotics Inpatient Referral’

What should be included in Inpatient referrals?

  • Relevant detail to allow us to bring an appropriate device with us to the ward if possible. E.g clothing size, shoe size, left or right. Accurate location of problem.
  • If ulcers: location, shoe size, left or right.
  • If traumatic fractures: what level, stable/unstable. Build of patient.
  • Accurate contact details
  • Expected discharge dates.

Profession Specific Resources

Database of Evidence Based Orthotic Practice

NHSGGC Foot and Ankle Pathways

NHS GGC Spinal Clinical Decision Support Tool

Trakcare Guide to creating Internal Referrals

Health and Wellbeing Directory

Occupational Referrals

How can you be seen by the Orthotics Team?

You can self refer to the Orthotic department by contacting

Patients can also Self-Refer to Orthotics by calling the NHSGGC Referral Management Appointment Booking Centre.

Call 0800 592087 or email  appointmentsbookingcentre@ggc.scot.nhs.uk

Contact Hours: Monday to Friday 8:00am – 8:00pm and on a Saturday 9:00am – 1:00pm, excluding Public holidays

If you don’t live in the catchment area of NHSGGC make sure you tell RMC you are a staff member or they will advise you to go to your home health board for treatment.

Telephone and Video Consultations

NHSGGC Orthotic Service carries out initial appointments by telephone and video call where possible so that patients are not asked to travel to hospital unless its necessary to ask you do this.

  • Video consultations (Near Me) may also be used for follow up.
  • Face to face appointments will be arranged if a virtual appointment is not the right type of appointment for you.

Please take a note of the phone number below (it may also show as ‘no caller id’ )  as we’d like to speak to you

Telephone: 0800 678 3393

If you have been offered a ‘Near Me’ Video consultation, you can access our Virtual waiting area by clicking on the link below

‘Orthotics Near Me’ Waiting Area  or type in the following URL https://nhsattend.vc/ggcorthotics