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Have Your Say

We’re listening, share your story

Your feedback helps us build upon what works well and improve what could be better. In the first instance we always encourage people to speak with staff delivering services to share their feedback or discuss any concerns directly.

If you don’t feel comfortable doing this, there are other ways to give feedback below.

How can you give feedback?

You can share your feedback about any of our services anonymously on the Care Opinion website or through the Care Opinion form below. Your feedback will be shared directly with the services you tag and you will receive a response on Care Opinion.

You can also call Care Opinion to share your feedback on 0800 122 3135.

NHSGGC ensures there are a number of ways for you to share your experience of our care. You can find other ways to share your story below.

Other ways to share your experience

Help to share your experience through the Patient Advice and Support Service

If you need help providing feedback or raising concerns, please contact the Patient Advice and Support Service (PASS) a free and impartial support service.

They can help you;

  • Give feedback or comments, raise concerns, or make complaints about the treatment you have received from the NHS
  • Prepare if the NHS offers a meeting to discuss a complaint or concern
  • Write letters and make phone calls
  • Access your medical and clinical records
  • Understand your options with regard to treatment, care and support.

You can get in touch with them through their website or over the phone on 0800 028 2816

NHSGGC’s feedback form

If you don’t want to use Care Opinion, you can share your healthcare experience using our patient feedback form

It is important to note that unlike Care Opinion you will not receive a response to feedback shared. However, your comments will be shared with teams and used to drive change and improvements.

If you have questions about feedback you can email us directly

If you have issues accessing any of the ways to share your story, don’t feel comfortable speaking directly to staff involved in your care or have any questions about feedback, you can also email us directly PatientExperience@ggc.scot.nhs.uk

This email will not be able to help with clinical issues or appointments directly, and you should always reach out to your Doctor, Nurse or other Health Professional in the first instance.

Get Involved

We are committed to involving patients, relatives and local communities in the delivery and design of our services.

There are a number of ways you can get involved, ranging from sharing your experiences, to one-off surveys and events, and longer term involvement as a volunteer, public representative or member of an engagement network.

We always work to involve people in line with local and national guidance like Planning with People, and aim to update this page regularly so check back soon for more information.

Check out some of the ways you can get involved:

  • Volunteering
  • Share your Story
  • Involvement on Groups and Networks (See Below)
  • Consultations and Engagement (See Below)
  • Stakeholder Reference Group (See Below)
Stakeholder Reference Group

The NHS Greater Glasgow and Clyde Stakeholder Reference Group are made of public and third sector representatives who work alongside us to support and guide how NHSGGC can best engage and communicate with people about the work of NHS Greater Glasgow and Clyde.

The Group is composed of Public Partners – service users, patients and carers, representatives from patients’ and carers’ groups, or community groups that have an interest in health and social care.

The Group is chaired by a non-executive member of the NHS Greater Glasgow and Clyde Health Board. The purpose of this group is to:

  • Act as a sounding board by hearing about and providing feedback on early concepts and ideas to transform health and social care services
  • Advising us on the development of information materials and resources for wider public use making sure they are fit for purpose and easy to understand
  • Advise us on how we might inform and engage more widely with the public, to communicate back to their organisations, peers, friends and families and to play a role in wider public communication.

You can find out more about the membership, the details of meetings and how they have helped support the remobilisation of services by getting in touch with the Patient Experience, Public Involvement Team Public.Involvement@ggc.scot.nhs.uk

Involvement on Groups and Networks

Here at NHS Greater Glasgow and Clyde, we are committed to putting patients and carers at the heart of everything we do.

We work to encourage and empower members of the public to have an active role in shaping our services, helping ensure the views and experiences of our patients, carers and families inform both the way we work and the quality of that work.
We are always keen to hear from people who are interested in:

  • Making a difference to the care we provide
  • Working collaboratively with us and other members of the public
  • Using their recent experiences to improve services
  • Developing their skills and abilities Learning about the latest changes within NHSGGC

We support people to get involved in NHSGGC networks, as well as steering and strategy groups on a range of topics. You can also join our Involving People Network if you would like regular updates on the work of NHSGGC.

Please get in touch and learn more about ways to get involved by emailing us at: Public.Involvement@ggc.scot.nhs.uk

Consultation and Engagement

NHS Greater Glasgow and Clyde is committed to involving the public, patients, staff and other stakeholders in the development of its services. This includes seeking comments and feedback on a variety of initiatives, proposals and service changes.

Find out below about any current consultations and how you can get involved in your healthcare. This section will be updated regularly.

To be kept up to date with new consultations and have your say in how NHS services are developed and delivered, join our Involving People mailing list here.