Person centred care is at the heart of the National Quality Strategy and aims to deliver effective, safe, non-discriminatory and efficient health and social care.
Being sensitive to inequalities and human rights within person-centred care means working in a way which responds to the life circumstances that affect people’s health. Evidence shows that if these issues are not taken into account by the health service, opportunities are missed to improve health and to reduce health inequalities.
Current Areas of Work
Our Frontline Equality Assessment Tool (FEAT) programme is being expanded to deliver a range of reviews across both Health & Social Care Partnerships and our Acute services in 2025/26. The programme offers a sense check which highlights both where there are gaps in services’ inequalities sensitive practice and where there are examples of good practice which could be replicated in other services.
Equality Impact Assessments (EQIAs) across the system are identifying areas for Disability Discrimination Act (DDA) or physical access audits aligned to the FEAT. NHSGGC has a duty to remove access barriers for disabled patients and these audits provide assessments of a physical environment with proposed enhancements reported back to our Estates and Facilities Directorate.
Our Anti-racism Plan aims to ensure that an anti-discriminatory approach to patient care is evident, particularly across key service areas such as Coronary Heart Disease, Type 2 Diabetes, Maternity and Mental Health. The Plan reflects our Equality Outcomes (2025 – 2029) and brings together our existing anti-racism work and our planned new activities in a single document.