The Patient Experience Public Involvement (PEPI) Team support staff to engage with patients, families, and the wider community to deliver better service delivery, and improve health outcomes.
In 2024/25 this support included:
- 128 completed support requests, building the capacity of staff to listen, learn and act on public insights.
- A programme of 16 Lunchtime Learning Sessions attended by 369 staff building capacity to engage using a mix of methods.
- Care Opinion responder training increasing the number of staff directly responding to patients to 353.
