GP IT system changes

Important information for patients

GP practices across NHSGGC are in the process of moving to a new GP IT system. This change is part of a wider programme to support a major computer upgrade that will see all practices across Scotland using the same GP IT system.

What does this mean for patients?

For most patients, there will be little or no long term change to how you access GP services. However, during the changeover period, there will likely be a difference in the services offered, and a reduced availability of appointments at your Practice, for approximately 10 days.

These may include:

• Reduced appointment availability on specific days. Please only contact the practice if you require urgent medical assistance on the day
• Changes to online services (such as appointment booking or ordering repeat prescriptions)
• Delays in processing non‑urgent requests or paperwork

The Practice may continue to experience some challenges during the subsequent 2 to 3 months as it adjusts to operating services using the new system.

Your GP practice team will do everything they can to minimise disruption and continue to provide safe care.

When will I know if my GP Practice is undergoing this change?

GP Practices will look to contact all patients in advance with as much notice as possible. This page will also list the impacted GP Practices below.

If you have not been contacted or informed of any impact, this change has already happened or will happen in the future.

What does this mean for GP Practice Clinical & Administration teams?

This change represents a significant shift for clinical and administrative teams, who are adapting to new systems and processes while continuing to provide frontline care. Implementing a large‑scale change of this nature takes time, and staff are managing additional complexity as the new arrangements are introduced. We appreciate patients’ understanding during this period of transition.

What is not changing?

• You will remain registered with your GP practice.
• Urgent care will continue to be available as normal.
• Your medical records will be transferred securely.
• Routine appointments will be available again to book in the coming weeks.

What can patients do to help?

• Contact your practice directly if you have urgent health concerns.
• Continue to attend appointments as scheduled unless you are advised otherwise.
• If you are due to order a prescription during this time, please submit your request early.
• Use online services only as advised by your practice during this period.
• Please be patient and understanding if there are short delays.

Thank you for your patience while this important work is carried out to improve GP IT systems for the future.

Timetable of impacted practices