The NHSGGC Board approved the new NHSGGC Quality Strategy, Quality Everyone Everywhere on 25 June 2024. There are two versions of the strategy available, a full and summary version.
Take a look at our examples and stories of Quality in Action across NHS Greater Glasgow and Clyde.
Co-designing the NHSGGC Quality Strategy
Discovery and Engagement to Board Approval
We held an Accelerated Design Event (ADE) in November 2023 which built the foundations of our strategy. Following on from the ADE we undertook extensive engagement, co-design and analysis with staff, patients and the public. The quality strategy was co-designed and developed with input from an International Advisory Group and a Design and Development Group from February to May 2024, before being presented to the Board. It was approved in June 2024.
Development Phase Newsletters
Throughout the development phase, we produced regular SWAY newsletters to update on the work and progress of the strategy design, development and to showcase quality in action. You can view the newsletters below:
Implementing the NHSGGC Quality Strategy
Our Implementation Approach
The implementation approach for Quality Everyone Everywhere is designed to translate the NHSGGC Quality Model into action and ensure our purpose, values, aims, priorities and the people who use and work in our services remain at the centre of our aspirations.
The approach is evidence-backed and will help to bring the strategy to life.
Implementation Phase Newsletters
We continue to produce quarterly newsletters to share how the strategy is being implemented across Greater Glasgow and Clyde. You can view the newsletters here:
- Issue 1 – December 2024
- Issue 2 – January 2025
- Issue 3 – February 2025
- Issue 4 – April 2025
- Issue 5 – October 2025
- Issue 6 – December 2025
- Issue 7 – coming April 2026!
Year 2 Delivery Plan
We are currently in Year 2 of delivering the Quality Strategy objectives, and our intentions are clear:
Priority 1: Quality Everyone Everywhere – We will create an enabling and supportive culture for quality by connecting with people across the organisation and our communities.
Priority 2: Person-Centred – We will foster a movement of kindness centred on people, ensuring respect and compassion underpin safe and open communication.
Priority 3: Co-production – We will co-create quality through partnership and shared experience to ensure everyone’s voice is heard.
Priority 4: Listening, Learning and Improving – We will listen to the voices of people everywhere, and use feedback to learn what matters, and to drive meaningful improvements.
Priority 5: Safe, Effective and Efficient – We will scale up evidence-based improvement and value-based care, making care safer every day.
Building our Quality Community
In November 2025 approximately 50 people from NHSGGC and our public partners convened to advance our Quality Community and drive the implementation of the Quality Strategy.
The session helped people talk openly about local challenges, agree on shared plans, and work together on simple, practical solutions. It also looked for ideas that could be used more widely, set clear measures of success, and began building a community for ongoing collaboration.