Spoken Language – Face to Face or Telephone Interpreting
You are entitled to interpreting support for all NHS services, including hospital and GP appointments, dentists, opticians, chiropodists, pharmacists etc. A member of staff must provide the interpreter for you.
Patients can now also access the telephone interpreting service to contact any NHSGGC service. For example, you can use the telephone interpreting service to make an appointment with your GP, discuss medications with your Pharmacy, book a Maternity appointment or contact NHS 24.
An information leaflet is available in multiple languages. It explains how to use the service by calling or by using a mobile app. It provides codes specific to NHSGGC services so can only be used for this purpose. Use this link to find the language you need.
British Sign Language – Face to Face or Online Interpreting Services
NHSGGC must ensure that BSL interpreting support is provided for you when you use our services. Please make sure your Clinician/GP knows that you need interpreting support so that they can arrange this with as much notice as possible.
The BSL Online interpreting service is available 24 hours a day, 7 days a week. This means that in an unplanned or emergency situation, staff can quickly link up to an interpreter at any time and communicate with their Deaf patient. It can also be used during hospital stays, or to enable Deaf patients to communicate with staff if waiting for a face to face interpreter to arrive. BSL Online is now available at hospital sites across NHSGGC.