In the Glasgow Royal Infirmary (GRI) Emergency Department, also known as A&E, one volunteer stands out for his dedication and positive impact on both patients and staff.
Tony Price, a former military personnel member, began his volunteering journey just a year ago. In that short time, he has become a familiar and cherished figure within the hospital.
After retiring, Tony found himself contemplating his next steps. “I thought to myself, well, what do I do now?” he recalled. It was during this period of reflection that he came across an advertisement seeking volunteers.
Without hesitation, he went through the application process and saw an opportunity to make a difference.
“Because of my background in the military, I’ve worked with people who are injured. So, I thought, let’s apply for the GRI,” he shared. This decision not only provided him with a sense of purpose but also allowed him to channel his skills into helping others.
Tony’s role as a volunteer has evolved organically over time. Working closely with staff, he helps with various voluntary roles that support patients and the department.
Every week, Tony dedicates his time on Mondays, Wednesdays, and Fridays from 10:00 to 14:00. He enjoys the social interaction with both the staff and the patients. Tony relishes creating a light-hearted atmosphere, making it a priority to put smiles on patients’ faces amidst the context of A&E.
“If I can put a smile on their face, encourage them to eat their meals and refreshments,” said Tony. “Often, I’ll sit down and talk to them. I’m a good listener.”
Tony’s willingness to support those around him has not gone unnoticed. As he established rapport with staff and patients, he has become a beloved presence.
“When I first started, it took a few weeks for staff to understand what I was here to do as a volunteer,” he added. “But just by talking and having a laugh with them, now almost everyone knows who I am.
“I don’t do it for a pat on the back. I do it because I want to, and I enjoy it. I like giving something back to the community.”
Trish Durnan recently had to come to the GRI Emergency Department after her mum had a fall at home.
“Everyone looked after Mum with such care and compassion,” she said. “Tony had Mum laughing and chatting. His kindness made such a positive difference to us that day.”
Linda Caldwell, General Manager Emergency Department at GRI, said: “Tony has made a hugely positive impact within GRI. It can be difficult to be in A&E as a patient or as a family member. Having someone like Tony to offer support and a chat can make a real difference. He brings a genuine smile to everyone he speaks to and helps to lift the mood for patients, loved ones, and staff.”
Tony exemplifies the profound impact one individual can have within a community. His volunteering not only enriches his own life but also brings laughter and comfort to countless patients and their loved ones within GRI.
Many sites across NHS Greater Glasgow and Clyde are actively seeking to recruit volunteers, so to find out more about volunteering, and to see our current opportunities, go to our website: Become a Volunteer – NHSGGC.
