Civility Saves Lives (CSL) is about how we treat each other at work. The CSL campaign aims to promote positive working relationships and raise awareness about how our behaviour with colleagues can have a direct impact on patient care and outcomes, and staff experience and wellbeing.
It is the responsibility of us all to work together and make conscious decisions about how we behave, so that everyone feels respected, valued, supported and empowered to carry out their work.
The campaign is grounded in research showing that even small acts of rudeness can significantly impact staff wellbeing, team performance, and patient safety.
You can contact your local Organisational Development Advisor to discuss or find out a bit more or visit our SharePoint where you can see the list of groups, contacts, Leads, and watch information videos and download copies of posters.
You can also find more information and read the FAQs.
What can I do to promote civility?
Be aware of the CSL campaign and use the Civility Saves Lives hub on Staffnet for more information and resources.
- Treat others as you would like to be treated
- Actively listen and acknowledge what others’ are saying, respecting different points of view and experiences
- Acknowledge a colleague for their kindness and compassion, and think about how you can make them feel valued
- Add civility as a standing item at your team meetings
Inspiration for you and your team
Look out for Civility Spotlights in the Core Brief and on Staffnet for inspiration for you and your team.
Some recent highlights from colleagues include:
- Encouraging recognition and appreciation by using ‘Praise’ on Teams and including praise on team huddle agendas – Elaine, Pharmacy Services
- Corporate Civility Leads and Champions came together to organise a Civility Summer Picnic on the Gartnavel Campus, where staff could grab a hot drink and talk about what civility means to them
- Starting a book club, team noticeboard, pet gallery, or wellbeing sessions to help colleagues connect – Debbie, Specialist Children’s Services
- Creating a Communication Charter to get everyone on the same page when it comes to kindness – Stewart, Inverclyde Community Learning Disability Team
