The £10.7m purpose built wards, represent the latest in clinical thinking and design and mark the future of inpatient care in mental health facilities.
The new facilities which opened in September 2020 offer light, airy and welcoming spaces for patients, their families and staff. A key highlight is the internal garden courtyard landscaped with flowers and herbs which provides a peaceful space for contemplation and visiting.
Awards
Winner at the Scottish Property Awards for Health Care Development of the Year 2021
Finalist at the Scottish Property Awards for the Architectural Excellence Award (Public Use) 2021
Finalist at the Scottish Property Awards for Development of the Year (Public Building) 2021
Regional Finalist at the Civic Trust Awards 2022
The £2.7 million Shields Centre is a modern, purpose built health and care centre for the people of East Pollokshields.
The centre was officially opened in January 2015 and houses two GP Practices, district nursing, health visitors, social work and health improvement teams offering a range of services such as smoking cessation support.
Other services such as primary care mental health services and money advice will also offer support to local people.
Awards
Winner at Building Better Healthcare for Primary Care Development 2015
Winner at Glasgow Institute of Architects for the Healthcare Award 2015
Winner at Health Facilities Scotland for Design Excellence 2015
Winner of RIAS Award 2015
Winner at the Brick Awards for the Architect’s Choice Award 2015
Commended at the Scottish Design Awards for Health Building or Projects 2015
Finalist at the Scottish Property Awards for Community Partnership of the Year 2015
Within the Princess Royal Maternity Hospital we have an Alongside Midwifery Unit, also known as our AMU. This is our hospitals midwife led unit which we are recommending to all women that are low risk of labour and birth complications.
The birthing rooms within the unit are designed to have a homely and relaxing feel and are equipped with mood lighting, speakers and aromatherapy diffusers. We also have lots of equipment to support you in upright and active birth including birthing balls, CUB chairs and large birthing pools. Within the unit we can offer gas and air, morphine and water immersion for pain relief and we can also support you in waterbirth.
The unit is minutes away from labour ward should you request any alternative pain relief such as an epidural or if you or your baby require any additional support. Please talk to your midwife at your next appointment if you are interested in using our AMU for your labour and birth.
Changes to NHSGGC Maternity Visiting and Support from Partners
To ensure we’re maximising rest periods for women staying at our maternity wards, we have changed when partners, key supporters, friends and family can visit.
The AMU at the Queen Elizabeth University Hospital (QEUH) is a wonderful, new exciting Midwifery led birthing unit situated alongside our very popular Labour Suite. We have 3 ensuite rooms available, 2 have state of the art birthing pools. We, as a Team, encourage all pregnant women with no antenatal risk factors to experience intrapartum Midwife led care and birth their babies within our AMU.
The rooms are comfortable and spacious with space to mobilise during labour, a birthing couch and recliner chairs are supplied for those times when our labouring women wish to rest. However, upright and active positions are encouraged during labour and birth. Aids such as peanut balls birthing balls, ballet bars and rebozo sling with chair is available to facilitate this. Hydrotherapy pools in the rooms are a fantastic option for not only pain relief but also to aid comfort and support a weightless freedom of movement which helps our women get their bodies into optimal positions to birth their babies. Our staff are trained to welcome your little ones into the world underwater if this is your preferred birth plan.
We encourage all our women to eat and drink throughout labour, so please remember to pack your favourite energy boosting snacks into your bag.
We have Bluetooth speakers in the rooms for your birthing playlist. The speakers also have vibrant laser lights should you wish this for your environment. We also provide oil diffusers. We can provide some aromatherapy oils to diffuse but if you have a preferred scent then please bring it with you. Fairy lights and battery operated candles are in all AMU rooms.
Pain relief options within the AMU are hydrotherapy, gas and air, TENS and morphine injections. If you wish to use hypnotherapy/meditation techniques during your labour our staff are more than happy to support you. We would encourage you to take the time to consider your plans and document them into your BadgerNotes birth plan, this way all your care providers will know your wishes in advance.
We will listen to your babys heartbeat every 15 minutes in the first stage of labour and every 5 minutes in the second stage of labour using a pinard stethoscope and/or a handheld doptone machine. If we find your baby needs some further monitoring then a wireless CTG machine will be commenced for at least 20 minutes. If we have any concerns during your labour, fully informed discussions with yourself and birthing partner will take place prior to a possible transfer to obstetric led care and your allocated Midwife will remain with you at all times.
Once your baby is born and all is well you may be offered the opportunity to go home that day. We encourage a minimum of 6 hours after birth to stay and have a rest in our department. During this short stay your baby would have a hearing screen as standard, a full neonatal examination, we would support your choice of feeding and supervise this if required, you would have some observations taken and if all remains well then you should be spending your first night as a family in your own home. During some very busy periods this option is not always available but we always aim to provide it.
If you are interested in chatting to us about our AMU at QEUH please speak with your named midwife.
Changes to NHSGGC Maternity Visiting and Support from Partners
To ensure we’re maximising rest periods for women staying at our maternity wards, we have changed when partners, key supporters, friends and family can visit.
What Matters to You Day annual reports provide an overview of activities held throughout NHSGGC, including local activities, seminars, and social media engagement. Current and historic copies of What Matters to You Day annual reports can be accessed via the links below.
We have nine main hospital sites and 35 hospitals. This includes five maternity hospitals/units, five Emergency Departments, three Minor Injuries Units, and the Glasgow Dental Hospital.
Patients under 16 years are asked not to attend the Emergency Departments at the RAH, GRI or IRH as these departments are currently very busy. Patients under the age of 16 in the Greater Glasgow and Clyde area, that require urgent care, are advised to attend the Emergency Department at the Royal Hospital for Children, Glasgow. See address below.
What Matters To You (WMTY) Day Seminar Recordings are a collection of presentations that have been shared across previous years during WMTY Day, to highlight the application of meaningful WMTY conversations in different contexts of care and practice. Below you can find links to recordings of each of the seminars.
2024
What Matters to Us – Being an Unpaid Carer
Jenny Watt, the HomeFirst Design & Implementation Manager discusses what matters to staff who also have a role as an unpaid carer.
Staff Care Matters – Spiritual Care Team
The NHSGGC Spiritual Care team share a presentation on how we feel when we are in touch and out of touch with what matters.
What Matters to You? Charge Up or Change Up
Shaun Maher, Strategic Advisor for Person Centred Care and Improvement, Scottish Government, provides insight into why we have WMTY conversations along with a reminder of the principles of person centred care.
You Make a Difference (Intelligent Kindness) – Tommy Whitelaw
Tommy Whitelaw, the National Lead from Person-Centred Voices, shares personal experience of what mattered when providing a caring role caring for his mother.
Support and Information Services – Hospital Cost of Living Mitigation Projects
Gillian Harvey, Health Improvement Lead (Acute) in NHSGGC, shares a presentation on the Support and Information Services, the cost-of-living mitigation project and how these matter to people.
Realistic Medicine Value Based Care
Dr Jude Marshall, Primary Care Clinical Lead for Realistic Medicine in NHSGGC, discusses WMTY and value-based healthcare.
Beyond Compliance – Creating services that are fair for all
Al Low, Planning and Development Manager in the NHSGGC Equality and Human Rights team discusses the importance of creating services which are fair for all.
Hope – Mental Health Network Seminar
Ann Jones and Gordon McInnes provide insight into the work of the Mental Health Network and why WMTY conversations matter.
2023
What Matters to You? An Overview
Maureen McDowall from Healthcare Improvement Scotland opened our week of lunchtime seminars on What Matters To You Day? 2023 to give an overview of what What Matters To You? really means.
Understanding and Supporting Unpaid Carers
Anticipatory Care Programme Manager, Jenny Watt led this lunchtime seminar on how best to understand and support unpaid carers.
Keep Being You at End of Life
Elaine O’Donnell and Sharon Lambie from Palliative Care led this seminar on the topic of “Keep Being You at End of Life”
How WMTY Can Help Us Achieve Value-Based Health and Care
Realistic Medicine Lead, Judith Marshall led this seminar on the topic of “How WMTY Can Help Us Achieve Value-Based Health & Care.
Getting to Know You
Christine Steel, AHP Consultant for Dementia, led this seminar of the topic of the “Getting to Know You” document.
Anticipatory Care Planning
Jenny Watt, Anticipatory Care Programme Manager, led this seminar on Anticipatory Care Planning- Helping Everyone Know What is Important.
Why Conversations About What Matters, Really Matter
Jen Rodgers, Deputy Nurse Director, and Shaun Maher, Strategic Advisor for Person Centred Care and Improvement, closed WMTY Week 2023 with this seminar on why WMTY conversations really matter.
If you have any further questions on the topics in these recordings, please contact the Person Centred Health and Care team at ggc.person.centred@nhs.scot
What Matters To You (WMTY) Day Case Studies are a collection of stories that have been shared across previous years during WMTY Day, to highlight the experience and importance of having meaningful WMTY conversations in different contexts of care and situations. Below you can find links to a variety of What Matters To You Day case studies.
2024
Dawn and Danielle’s Story
Dawn shares how her experience of a WMTY conversation with staff at the Beatson West of Scotland Cancer Centre allowed her to stay with her daughter Danielle, while she was receiving her treatment. By sharing what mattered to her, hospital staff understood that receiving a cancer diagnosis is not always the biggest anxiety people have.
Moya’s Story
In this story, Dr Moya Clancy shares that what matters to her is to ensure the people in custody have access to the same range of services as people in other settings.
Andy’s Story
In this story, we hear from Andy, an inpatient in Larkfield 4, who shares how he felt encouraged, reassured and listened to by Staff Nurse Elisa and the homeless team, who managed to get Andy a new house, in the area he wanted to live in.
Netherton Story
In this story, we hear from Graham, a charge nurse within Netherton, who reminds us of the importance of having what matters to you conversations as a means of getting to know the people we care for and how this can improve their overall health and wellbeing.
Leverndale Hospital Ward 3A Story
In this story, we hear from Charge Nurses Shannon and Emma from Ward 3A at Leverndale Hospital. Shannon and Emma talk about the importance of having WMTY conversations and how this not only gives them better insight into what is important to the people they provide care to, but also allows them to tailor care to meet everyone’s needs in a more person-centred approach.
Karen’s Story
Karen shares her experience when her operation did not proceed as planned, the impact this had on her and how having WMTY conversations with the staff involved in her care, really made a difference.
Kristin’s Story
In this story, we hear from Kirsten, who shares how having WMTY conversations with her nursing team while she was an inpatient in Renal Ward 4A at the Queen Elizabeth University Hospital, allowed for her care to be individualised to better meet her needs.
Helen’s Story
In this story we hear from Helen, a Staff Nurse from HMP Lowmoss, and the “Well Person Service” that aims to ensure people living in prison are provided with information and support about their chronic condition or illness, to support them in self-managing this to the best of their ability, where possible.
Royal Alexandra Staff Video
In this short video, we hear from a wide range of staff at RAH, about what matters to them and what makes a good day at work.
2023
Emma’s Story
In this short video, Emma explains how staff from ward 5a, Diabetes, at the Queen Elizabeth University Hospital had a What Matter’s to You conversation with her and how this helped her feel better during her stay.
Tauseeb’s Story
Tauseeb shares with us of the support he received from the team at the Royal Hospital for Children, who arranged for an in-person interpreter to be present when he attended appointments with his child, and of the difference this made to him.
Kathleen’s Story
Kathleen tells us why having a meaningful conversation with Hannah and Kirsty really helped her meet her aim and how they supported her to do this.
Jan’s Story
Jan explains to us why What Matter’s to You conversations are as important to carers, as they are to the people being cared for.
Kirsty’s Story
Kirsty tells us how, by having a What Matter’s to You conversation, with a patient, in ward 2, Glasgow Royal Infirmary, this helped her gain a better understanding of what was important in her patient’s life and the steps she took to help with this.
2022
Brooke’s story
In this story, we hear from Lorna, Senior Charge Nurse PICU, Brooke and her mom Paula, and learn about the importance of Brooke’s dog Jura, in easing her anxiety around hospital care.
Jen’s story – Leverndale Hospital
Jen tells us how she worked with Jenn, the Patient Activity Coordinator in Leverndale Hospital, to coproduce a leaflet after sharing her experience of isolating in hospital due to COVID:
Lillian’s story – Hunterhill Care Home
Maria talks to us about the difference made to Lillian’s quality of care, after involving the people who mattered to her:
Jen Rodgers’ Top Tips for WMTY conversations
Jen Rodgers, Deputy Nurse Director – Corporate and Community, explains more about What Matters To You day, and shares her top tips for having WMTY conversations, based on years of talking to people about what matters to them:
Marisa’s story – Royal Hospital for Children
Marisa talks about why it is important to have meaningful conversations with everyone – those receiving care, their families, and staff:
After seven years of planning the Clydebank Health and Care Centre Opened it’s doors to the public in February 2022 and is underpinned by a multi-disciplinary approach to care through co-location to allow seamless delivery of integrated treatment for patients.
The £21.7m facility marked a step change in the way care is being delivered in the local community, with the 47,000 residents of Clydebank able to access a full range of healthcare services under one roof for the first time.
Awards
Winner of the Glasgow Institute of Architects Healthcare Award 2022
Finalist at the Scottish Property Awards for the Health Care Development of the Year 2023
