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Direct Booking Service

Who is it for?

This service is available to you if you have a medical condition or mobility need that requires ambulance transport to get you to your healthcare appointment. The service is available to take you to and from pre-arranged hospital appointments, or for your admission and discharge to hospital. Trained staff will assess your need when you call.

How does it work?

You can book ambulance transport directly via a specialist Scottish Ambulance Service contact centre in Glasgow, where you will be able to talk to specially trained staff and request ambulance transport to and from your healthcare appointment.

  • The number to call is: 0300 123 1236
  • Text Relay on 18001 03001231236 – for anyone hard of hearing

Calls are charged at local rates for mobiles and landlines.

Please call as soon as you are notified of your hospital or clinic appointment.
If you need support, your carer, friend, relative or GP can make the request on your behalf.

How do I cancel a booked journey?

To cancel your journey, please call the national cancellation number at any time on
0300 123 1236, and select option 2. Calls are charged at your provider’s local rate.

Who provides this service?

The Scottish Ambulance Service.

How can I find out more?

The Scottish Ambulance Service website will give you further information on who is eligible for the service, how the service works and other transport options.