WestMARC, West of Scotland Mobility and Rehabilitation Centre, serves a population of approximately 2.6 million people and has in excess of 42,000 active wheelchair and prosthetics patients.
For wheelchair service and prosthetics service call: 0300 790 0129
Email: westmarc@ggc.scot.nhs.uk
Reception area offers T.V. and free Wi-Fi.
Please note the WestMARC Website is currently being updated.
Clinical services
The Wheelchair and Seating Service
For any Health Professional referring a patient to WestMARC for the first time, will be required to complete a Referral Form and returned to WestMARC.
For any Health Professional referring an existing WestMARC patient, should complete a Reporting Form for a review of the patients needs/equipment.
Copies of the Referral Forms (GW1) and Reporting Forms are available from WestMARC:-
Telephone: 0300 790 0129
Email: westmarc@ggc.scot.nhs.uk
Click here to download a copy of:
We are currently reviewing our Referral Forms and welcome any suggestions you may have to update the form.
Copies of the National Eligibility Criteria are available here.
The Prosthetics Service
The Prosthetics Service measures for, manufactures and fits artificial limbs for adults and children with amputation or limb absence. Clinics are conducted at Westmarc and at our satellite clinic at Ayr Hospital to provide new limbs and carry out maintenance and repairs for existing limb users.
We have an onsite workshop where our technical team manufacture and repair new and existing artificial limbs. This service works with Strathclyde University to provide placements for students. There are also close links to Finding Your Feet, a charity who support families affected by amputation or limb absence.
Telephone: 0300 790 0129
Email: westmarc@ggc.scot.nhs.uk
Prosthetic Information
The Prosthetics service provides upper and lower limb care to approximately 52% of Scotland’s population. Our clinics deliver life long prosthetic care for individuals with amputation and/or congenital absence of a limb. This may include patients with multiple level limb absence and/or complex clinical requirements.
There is an on-site workshop where our technical team manufacture and repairs new and existing limbs. We provide medical clinics and a multidisciplinary clinic where new patients and referrals, approximately 300 per year, are assessed.
The inpatients for this service are mainly based at The Queen Elizabeth University Hospital whilst outpatients, approximately 3,500, come mainly from Greater Glasgow & Clyde, Argyll, forth valley, Lanarkshire, Dumfries & Galloway and some other Scottish Health Boards.
Patient referrals are received by the service from:
- Primary patient referrals from the Queen Elizabeth University Hospital or other hospitals.
- Self referrals from existing patients and or carers.
- Referrals from GPs, Consultants and other Health Care Professionals
WestMARC serves as one of the locations for the Specialist Prosthetics Service. It is responsible for the assessment, prescription and provision of state-of-the-art (SOTA) prostheses. A single multidisciplinary team based over two sites, WestMARC and the SMART centre at Astley Ainslie Hospital in Edinburgh, deliver this national service for eligible limb users.
The Prosthetic Physiotherapy Service
We work very closely with the prosthetics service to provide specialist outpatient physiotherapy care for patients who have an amputation or limb loss. This includes exercise programmes, teaching patients how to put on and off their prosthetic limb, learning how to walk and do functional tasks such as the stairs.
Team Lead: Joanne Hebenton
Telephone number: 0300 790 0129
E-mail: Westmarc.Physiotherapy@ggc.scot.nhs.uk
Physiotherapy clinic update
Prosthetic service referral
If you are referring a patient for a physiotherapy review only, please complete the Prosthetic service referral and write on the top *For Physio Only* and this highlights to our administration staff that the patient requires physiotherapy review prior to primary clinic.
If you have any queries or concerns, please contact the department for further advice.
Physiotherapy Information
The aim of our service is to provide a high quality, specialist outpatient physiotherapy service for new and established adult and paediatric patients who have had an amputation or limb loss.
The Team
Joanne Hebenton – Team Lead Physiotherapist
Nikki Porteous – Specialist physiotherapist
Damien McGovern – Specialist Physiotherapist
Grace Ferguson – Specialist Physiotherapist
Lorraine Douglas – Support worker
Rotational Physiotherapist
What We Do
We aim to make patients as independent as possible whilst taking a goal centred approach. Gym sessions are held Monday to Friday which facilitates patients to use their prosthetic limb and improve their walking or transfers. Patients can also be provided with a home exercise programme for their walking, strength and balance.
We also have close links with the 3rd sector and work closely with Finding your Feet which are a Scottish based charity supporting people after amputation or limb loss finding your feet and Scottish Disability Sport Scotland among others. The department is involved nationally, in promoting and developing expertise in prosthetic physiotherapy practice, education, research and audit.
Our custom built gym and courtyard facility is based within WestMARC. We share these facilities and work closely with the wider multidisciplinary team such as the Occupational Therapist, Prosthetists, Nurses, Clinical Psychologist and Bioengineers.
Other services we provide are:
Information support groups
Group exercise classes
Running class
Pre amputation consultations
Gait laboratory assessments
Multidisciplinary paediatric clinics
Assessment for suitability for a prosthetic limb
Osseointegration service
Training and assessment for those referred to the Scottish Specialist Prosthetic Service which provides advanced prosthetic components via a national panel
Paediatric and young adult activity days (Yearly)
Please click here to see the BACPAR WestMARC Knee Guides
Instructional videos on transfers for new amputees
WestMARC Physiotherapy staff along with team at Finding You Feet some instructional videos on transfers for new amputees.
Bed to Upright
Wheelchair to bed with board
Bed to wheelchair with board
Wheelchair to bed with pillow
Bed to wheelchair with pillow
The Environmental Control Service
Provides services to patients within NHSGGC. This service enables people with severe disabilities to independently control their home environment including door-entry, intercom, telephony, a-v equipment, heating and lighting.
For further information please click here
The Clinical Gait Analysis Service
This service supports patients with complex gait problems by integrating the assessment and planning of medical, therapy and orthotic interventions making use of a range of simple and complex gait analysis equipment.
For further information please click here
Useful Contacts
Here are the main contact details for Services in WestMARC.
WestMARC
Queen Elizabeth University Hospital
1345 Govan Road
Glasgow
G51 4TF
WestMARC Reception Telephone: 0141 201 2620 (Monday to Friday 8.45 am to 4.15 pm)
Email: westmarc@ggc.scot.nhs.uk
Wheelchair and Seating
Telephone: 0300 790 0129 (Monday to Friday 8.45 am to 4:15 pm)
WestMARC Yoker depot and the WestMARC Motherwell Hub are open for drop in repairs Monday to Friday 9.00 am to 3.45 pm.
Prosthetics
Telephone: 0300 790 0129 (Monday to Friday 8.45 am to 4:15 pm)
Physiotherapy
Team Lead Physiotherapist: Joanne Hebenton
Telephone number: 0300 790 0129
E-mail: westmarc.physiotherapy@ggc.scot.nhs.uk
Service hours: Monday to Friday, 8.30am-4.30pm
Complaints
If you wish to raise your concerns about a service which WestMARC has provided, please contact us through the Call Centre on 0300 790 0129 so that a record can be made of the issues.
WestMARC aims to provide a high standard of service and therefore welcome the opportunity to discuss any areas of shortfall to resolve any issues before unnecessary distress is caused resulting in a formal complaint.
For more information about the NHS Greater Glasgow and Clyde complaints procedure, please visit our Complaints page.
Find Us
WestMARC at the Queen Elizabeth Hospital Glasgow
WestMARC Wheelchair and Prosthetics Service
Queen Elizabeth Hospital,
1345 Govan Road,
Govan,
G51 4TF
WestMARC Yoker
WestMARC Yoker Depot,
Unit 20,
Halley Street,
New Albion Industrial Estate,
Yoker,
G13 4DJ
Drop in repairs available Monday to Friday 9am – 3:45pm.
WestMARC Motherwell
WestMARC Motherwell,
Unit 33 Fern Street
Motherwell
ML1 2AJ
Drop in repairs available Monday to Friday 9am – 3:45pm. The Motherwell hub is a smaller unit and we are unable to hold all parts, please call 0300 790 0129 in advance to confirm parts are in stock to complete the repair.
Traveling to clinic
Care Opinion
Care Opinion is about honest and meaningful conversations between patients and health services. We believe that your story can help make WestMARC services better. If you as a patient yourself or as a carer experienced care from WestMARC we would value your feedback good or bad, we appreciate your honesty. Please follow the link Care Opinion or call 0800 122 3135.
If you’ve experienced WestMARC Services recently, either as a patient yourself or as a carer or friend of someone else, please tell us how it was. What was good? What could have been better?
Your story will be handled confidentially by the non-profit service Care Opinion. Your story may appear (without your name) on their website. Care Opinion will ask WestMARC to respond to the feedback you share, but does not reveal your identity.
This service is independent of WestMARC and the NHS. For more information about Care Opinion and how your story is handled, visit www.careopinion.org.uk.