How We Support You
When you attend the Family Wellbeing Hub, you will meet our Health Improvement Senior, who will support you through a 1:1 Family Wellbeing Support Needs Assessment. This is:
- A safe, supportive space
- Led by you and what matters to your family
- A chance to talk openly about what is going on at home, school, or in your child’s life
- A place where you will be listened to without judgement
Together, we will:
- Explore your concerns, worries and strengths
- Understand your child’s needs in a neuroaffirming way
- Agree a support plan that feels right for you
You don’t need to have the “right words” — we will go at your pace.
Your Support Plan
Your support plan may include:
- Practical strategies to support behaviour, emotions or routines
- Support around school challenges (including EBSNA) need to explain what this is even though also explained below
- Understanding neurodiversity and your child’s needs
- Help with your own wellbeing as a parent/carer
- Advice on what support is available and how to access it
Learning & building confidence
You can also attend workshops and training (online or face-to-face), including:
- Trauma-informed parenting
- Neurodiversity awareness
- Emotionally Based School Non‑Attendance (EBSNA)
- Self-harm and suicide prevention
- Mental health and wellbeing
- Screen time and sleep support
These are designed to give you practical tools you can use at home or school
If additional support is helpful…
With your consent, we can connect you to the right services so you don’t have to navigate this alone.
This may include support from:
- Children 1st / Parentline
- Differabled (neurodiversity support)
- Carers services
- Community Links Workers / GP supports
- Education services / Educational Psychology
- Third sector mental health & trauma supports (e.g. With Kids, self-harm support networks)
You can find more about these services on our page ‘Additional Support for Parents and Carers’.
We can also provide information on NHS services such as CAMHS, and help you communicate with them if necessary. Please note we cannot influence your access to, or position on the waiting list for NHS services.
You are not alone
You can join our Parent/Carer Peer Support Group, alongside our parent/carer peer support volunteers Shona and Amanda, & Emma our group facilitator, where you can:
- Meet other parents who understand what you’re going through
- Share experiences in a safe, supportive space
- Feel less isolated and more confident
- Access peer and professional support together
Many parents describe this service as a “lifeline”.