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Suggestions and Complaints

Suggestions

We are constantly striving to improve the quality of our service to you and value your opinions about how we could do that. Your comments and suggestions can be delivered in one of several ways:

  • While you are at the clinic, ask for a suggestion sheet, fill it in and put it into the suggestions box located in the waiting room.
  • Speak to a member of staff whilst you are at the clinic.
  • Write to the Assisted Conception Service, Ground Floor, Queen Elizabeth Building, Glasgow Royal Infirmary, Alexandra Parade Glasgow G31 2ER.

Clinic Feedback

We would appreciate if anyone who has recently completed treatment with us could review the service they received by completing the short questionnaire on the HFEA website (link below). It will ask you 5 short questions and take no more than 5 minutes to complete.

https://www.hfea.gov.uk/choose-a-clinic/clinic-search/results/37/patient-rating/

How to Complain

Please ask to speak to the ACS Senior Charge Nurse if you are not happy with your treatment, or the treatment of someone you care about.
If you are not satisfied with the outcome, you can contact the NHSGGC Complaints Dept:

NHSGGC Complaints Department
North East Sector Offices,
Stobhill Hospital
300 Balgrayhill Road
Glasgow
G21 3UR
Phone us: 0141 201 4500
Email us: complaints@ggc.scot.nhs.uk