NHSGGC has made significant strides in digital healthcare engagement, developing and refining several key initiatives to enhance patient experience and service delivery. By engaging individuals early, healthcare providers can ensure that new tools and systems are tailored to meet the needs of our communities, fostering trust and encouraging use. Listening to a wide range of experiences from all our communities helps ensure we can simplify access, address potential barriers, and maximise use in new healthcare pathways.
Right Decision Service
NHSGGC Library Services have been supporting the roll out of the Right Decisions Service (RDS) engaging users to gather detailed feedback on the design and functionality of the RDS digital tools, which aim to provide high-quality, approved information to support health and care decisions The Right Decisions Service (RDS) worked with over 100 members of the public to explore how we develop digital tools designed to support health and care decisions. The valuable insights shared by the public helped address concerns about digital exclusion and improve signposting of RDS tools among health staff and the public.
Patient Hub
The NHSGGC Patient Hub is a digital platform aimed at streamlining communication between patients and healthcare providers. It enables patients to access their medical letters and appointment information online, reducing paper use and speeding up information delivery. The PEPI team supported the engagement of both patients who had engaged with the Patient Hub system and those who received a paper letter. In total 640 people provided feedback on this digital platform that enables patients to access medical letters and appointment information online. 84% of users expressed satisfaction with their experience, with smartphone access being the preferred method. Patient engagement is pivotal in the successful rollout of new digital tools providing invaluable insights that guide enhancements and reassures patients that their needs and preferences are prioritised.
Virtual Consultations
700 participants from the Involving People Network shared their perceptions of virtual healthcare consultations. Feedback revealed general optimism about the approach but highlighted the need for clear explanations about how virtual consultations work, including both advantages and limitations. The public suggested the improvement of information around the benefits of virtual consultation while being open around any limitations. Moving forward, our eHealth team is committed to incorporating this feedback to refine virtual healthcare as it evolves. This engagement work underscores the importance of clear communication and patient support in the successful implementation of virtual healthcare services. NHSGGC aims to provide a healthcare experience that meets the community needs and expectations, fostering a sense of reassurance and trust in these new digital platforms.