The Minor Injuries Unit (MIU) has now relocated to newly refurbished accommodation within the Vale of Leven Hospital, representing a significant investment in front-door services for the benefit of patients and staff.
The upgraded unit, located alongside the hospital’s Medical Assessment Unit (MAU), brings together key elements of unscheduled care.
NHS Greater Glasgow and Clyde is reminding people to think carefully about how they access unscheduled care, helping to ensure everyone receives the support they need in the most appropriate setting.
The refurbished MIU provides a modern, fit-for-purpose environment for people with a range of minor injuries. The unit features four treatment spaces, improved consulting rooms and dedicated private areas for sensitive conversations, offering a more comfortable and welcoming experience for patients.
Garry Luke, General Manager for the Clyde Sector, said: “This is a real improvement on the current environment and a step up for both patients and staff. Locating these services closer together helps make access routes clearer and supports us to deliver the right care in the right place.
“It’s great to see the new facilities now in use and caring for patients.”
The MIU is operated by experienced Advanced Nurse Practitioners trained in the care of patients with minor injuries.
Margaret O’Rourke, Clinical Service Manager and Lead Nurse at the hospital, said: “We look forward to continuing to care for our patients in this upgraded department.
“We’ve strengthened the team, and the improved accommodation has been very well received by our colleagues, patients and the public.”
While the refurbished MIU is already improving the experience for those who need it, staff are clear that it works best when it is accessed in the right way.
Margaret O’Rourke continued: “All our staff are committed to the communities we serve, and this upgrade means we can continue to provide appropriate unscheduled care in a high-quality environment.
“However, we must encourage people to think carefully about how they access our services if they need them unexpectedly.
“The Vale provides excellent care for minor injuries during the day, but for more serious injuries and illnesses, and out of hours, patients may need to be seen in a setting more appropriate for their condition.
If you have a minor healthcare need, your community pharmacy, dentist and optician can provide a range of services. Alternatively, please contact your GP and they will be able to provide care or make a referral to the service you need.
If you think your condition is more urgent, or if it’s out of hours, you should always call NHS 24 on 111 where clinicians will be able to direct you to the service that best meets your needs. This is the best way to access the Vale’s MIU and out-of-hours services as, if appropriate, you will be given an appointment and avoid unnecessary journeys or long periods in a hospital waiting room.
People should always call 999 or attend an Emergency Department if they are seriously ill or injured, or if their condition is life-threatening.
Rebecca Reid, Interim Director for the Clyde Sector, said: “It’s great to see the refurbished Minor Injuries Unit now relocated and already making a positive difference for our patients, staff and the local community.
“This investment brings services together in a way that makes it easier for people to access care locally.
“The MIU has an important role in caring for people with minor injuries, but like all our services, it works best when it’s accessed in the right way. By seeking advice first – whether that’s through NHS 24 on 111, your GP or another healthcare professional – you can be confident you will be directed to the service that’s right for you.
“That helps ensure the MIU is available for those who need it most, while making sure everyone gets the care they need as quickly as possible.”
The hospital’s Medical Assessment Unit continues to care for patients who have been referred by their GP or the Scottish Ambulance Service, providing rapid assessment and access to tests to help determine the best course of treatment.
The GP out-of-hours service – which is available on an appointment-only basis via NHS24 on 111 – continues to be provided by a dedicated team led by local GPs, who play a key role in caring for patients. Additional staffing, including healthcare support worker cover, has strengthened this service further.
For more information on accessing unscheduled care, go to: Right Care, Right Place – NHSGGC
For more about our Primary Care services – the front door to healthcare across NHSGGC – go to: Primary Care – NHSGGC
