NHS Greater Glasgow & Clyde Audiology Services will shortly introduce a new patient management system called AuditBase. This system will help us improve the robustness of the Audiology Service.
Go‑Live is scheduled for the week beginning 20th April 2026
What this means for you:
- AuditBase will replace our existing appointment and clinical platform.
- It improves stability of IT systems used for Audiology and improves integration with other hospital IT systems.
- There may be duplicate checks of your details when you interact with the Service, even if you are a regular attender at Audiology.
No action required:
- You do not need to do anything. All clinics and appointments will be scheduled and letters sent as usual.
Frequently asked questions:
Why is the system changing?
To improve reliability, accuracy and efficiency.
Will my appointment change?
No, unless we contact you.
Do I need to re-book?
No, appointments are already transferred.
Will there be delays?
Minor delays are possible during transition.
Is my information safe?
Yes, AuditBase meets all NHS data protection standards.
Will this affect hearing aid orders?
No, services continue as usual.
How do I contact Audiology?
You will still be able to use your usual clinic number.
Do I need an online account?
No, the system is for staff use only.
What if details look wrong?
If in the unlikely event you notice something wrong about your information, or if you have a question about the new system, please contact your Audiology department.
