NHS Greater Glasgow and Clyde (NHSGGC) is encouraging people to feel confident asking questions at their medical appointments, helping them make informed decisions about their care. The message is simple: “It’s OK to Ask.”
There is no one-size-fits-all approach to healthcare. Everyone has different lifestyles, priorities and abilities, and the treatment offered may not always be the best fit. By asking questions, patients can better understand their options, including alternatives or even what might happen if they choose not to pursue a particular treatment.
This applies not only at GP appointments but across all healthcare settings. It’s OK to ask your pharmacist, podiatrist, respiratory specialist, surgeon, dentist, optometrist, physiotherapist, screening nurse, and any other healthcare professional, about treatments being recommended for you or someone you care for.
This applies to any care they are already receiving too – alterations and changes can be made even if they’ve been on that treatment for a while.
When it comes to health, there is no such thing as a stupid question.
At NHSGGC, the Realistic Medicine approach places personalised care at the centre of everything. A key part of this is shared decision making, which involves patients, their families and healthcare professionals working together to choose the care that is right for them.
Shared decision making empowers people to take an active role in their health journey. Whether they’re speaking to their dentist, GP, surgeon or oncologist, their healthcare team will work with them to make decisions that reflect their values, goals and what matters most to them.
Patients are encouraged to take two key steps to support shared decision making. Firstly, share their story. Tell their healthcare team what is important to them, their family or their household so the care offered aligns with their goals and preferences.
Secondly, get informed. Ask questions, seek clarity and make sure they understand the information provided.
To support this, NHSGGC encourages everyone to ask four key questions at their appointment:
- What are the benefits of my treatment?
- What are the risks of my treatment?
- Are there any alternative treatments I could try?
- What if I do nothing?
Remember BRAN. Benefits. Risks. Alternatives. Nothing.
Dr Jude Marshall, GP and NHSGGC Clinical Lead, emphasises the importance of helping patients feel confident in understanding their care.
“Our teams are here to help you and your family understand your treatment and care options. By understanding what and who matters to you, we can make better choices together.
“Asking questions about treatment options can be daunting, but it’s essential for understanding your care. Healthcare professionals welcome these questions and encourage patients to ask them during any discussions.
“We want you to feel informed, heard and respected. Your voice matters, and your preferences shape your care.
“Remember, it’s okay to ask.”
