About Interface
Interface is about using new technologies to make virtual care a core part of NHSGGC, providing better care to our patients, wherever and whenever they need it.
The Interface Division is tasked with developing and implementing new services such as the Virtual Hospital, Flow Navigation Centre Plus (FNC+Plus), and remote monitoring.
The team’s aim is to drive transformation, innovation, and improvement across the Board from acute sites to primary and community care. Through collaboration, communication, and new technologies, the team will be key in improving care for patients and experience for staff.
Interface is part of the Transforming Together agenda, marking a new chapter of change and innovation for NHSGGC.
To hit these objectives, we will be developing several new initiatives. Click on the drop-downs for more information:
Interface Division
The Interface Division is tasked with developing and implementing new services such as the Virtual Hospital, Flow Navigation Centre Plus (FNC+Plus), and remote monitoring.
The team’s aim is to drive transformation, innovation, and improvement across the Board from acute sites to primary and community care. Through collaboration, communication, and new technologies, the team will be key in improving care for patients and experience for staff.
Find out more about the Interface Division and meet the team.
Virtual Hospital
The new NHSGGC Virtual Hospital will provide safe, high-quality care to patients at home, reducing hospital stays and allowing patients to be cared for from the comfort of their own homes.
The Virtual Hospital will contain many specialist virtual wards ranging from patients being remotely monitored while waiting on diagnostic tests to patients receiving specialist care and treatment within their own home.
The Interface Division aims to reach 1,000 beds in the Virtual Hospital by July 2026, relieving pressure on existing healthcare sites and supporting long-term condition management.
Flow Navigation Centre Plus (FNC+Plus)
The FNC+ Plus is an enhanced version of the Flow Navigation Centre, offering additional clinical capabilities and support for managing our patient through our health and care system, all powered by technology and innovation.
It is effectively the ‘central spine’ to manage a sustainable, consistent health and care through our whole system.
You can expect clinical, professional and administration specialists working within the dedicated FNC+Plus contact centre to act as a true command and control, supporting services by directly providing virtual care and ensuring patients move more easily and quickly to the best point of care.
Although the FNC+Plus is based at QEUH, it will act as the central hub to manage patient flow throughout our whole NHSGGC system, and will develop more proactive pathways and better use of our resources.
Rapid Assessment and Care (RAaC) units
Rapid Assessment and Care (RAaC) units will manage selected urgent presentations through rapid clinical pathways. This means safe and effective assessment of patients presenting with specific urgent conditions and providing timely diagnostics, clinical review, and short-term management.
These units will be implemented in addition to ED and MIU departments, with the aim of:
- increasing access to same day urgent care through expansion of ambulatory care pathways and access to dedicated diagnostics
- improving patient experience and outcomes (especially for COPD and Cardiology patients)
- improving flow and waiting times for ED
- reducing length of stay for patients who do not require admission
- avoiding unnecessary ED attendances and admissions, and reducing readmissions
Still a bit unsure? Head to our myth-busting and frequently asked questions (FAQs) page to get the answers you need and ask the Interface Division anything.
Timeline
