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Lone Working Support Service

Overview

Staff can be identified as being lone workers if their working activities involve periods of time where they are without any kind of close or direct supervision, or in contact with any other colleagues. The NHSGGC Policy on Lone Working provides further guidance on identifying lone workers.

When a manager identifies that they have staff who are lone workers, a risk assessment is required to identify the risks involved and any measures to control the risks. Guidance on undertaking a lone worker risk assessment can be found in the NHSGGC Lone Worker Policy. There are many potential control measures, of which one is the lone worker support service, currently provided by Reliance Protect.

This service uses a specialist Lone Worker Device. If the lone worker’s safety is compromised, they can discreetly use the device to summon support and/or emergency assistance.

This service should only be considered after undertaking a lone worker risk assessment in conjunction with the guidance provided within the NHSGGC Lone Worker Policy. If the Lone Worker Support Service is identified as a potential control measure, this should be discussed and agreed with the appropriate budget holder who will be paying for the service.

If the services require additional lone worker devices please contact the Health & Safety Service in the first instance.

Guidance

Guidance

Guidance presentation used during training for using the Lone Worker Support Identicom Device.

An escalation protocol outlines how a service will use the lone worker support service and details what to do in the event an alert is raised by a lone worker. An example protocol is provided here.

Champions Training

These sessions are for those identified by managers as staff who will provide support and help with managing the use of the Dedicated Lone Worker Devices issued by Reliance Protect. Training sessions, further information and nominations are available on request.

Escalation form

How to…

Access refresher training for using your lone worker device

Contact Reliance Protect on –  Training@reliancehightech.co.uk – with your name, email address and device serial number

Make changes to lone worker details associated with a device

Changes to details associated with a device – all changes should be notified directly to Reliance Protect’s customer service department using servicedesk@reliancehightech.co.uk  or 0800 840 7121 (Option 1). This includes changes to a lone workers personal details, for example, car registration, personal mobile; or work details, for example, work mobile phone or managers details. Both the lone work and the manager named at the top of the escalation form associated with the group can make these changes.

Make changes to escalation form details

Changes to escalation form details associated with a lone working group should be notified directly to Reliance Protect’s customer service department using to servicedesk@reliancehightech.co.uk or 0800 840 7121 (Option 1). This includes changes to lone workers on the form and contact details of any of the escalation point. The manager named at the top of the escalation form associated with the group can make these changes. Any requests must include the email addresses of any persons that the change relate to.

Make changes/additions to managers

Changes associated with an escalation form should be notified directly to Reliance Protect’s customer service department using servicedesk@reliancehightech.co.uk  or 0800 840 7121 (Option 1). The Manager named at the top of the escalation form receives the monthly reports directly from Reliance Protect and can make changes to the form. The manager can add additional ‘managers’ to the group/escalation form. Any requests must include the email addresses of any persons that the change relate to.

When a lone worker leaves employment

When a lone worker leaves employment, the device should be retained by the manager and re-assigned to their replacement. Reliance Protect should be contacted directly to inform them of this change to both the lone workers details associated with the device and the escalation form. Contact Reliance Protects customer service department using servicedesk@reliancehightech.co.uk  or 0800 840 7121 (Option 1)

I need a replacement part/accessory for the device

For example, a new pin, lanyard or charger. These are available at extra cost and should be ordered from Reliance High Tech using a non-stock order form. Ensure the order form is clearly marked ‘Lone Worker device accessory’ and the supplier is ‘Reliance High Tech’.

Additional Information

For further information, contact Health and Safety through the internal email system or through the main HR contact number 0141 278 2700.