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Contacting eESS

The new HR Self-Service Portal is launching on 6th June 2022 for the following areas who are part of Implementation Group 1:

  • Clyde Sector
  • Diagnostic Services
  • North Sector
  • Regional Services
  • Inverclyde HSCP
  • Glasgow City HSCP

Implementation Group 2 launched on 27th June 2022

  • South Sector
  • Women’s & Children’s Services
  • East Dunbartonshire HSCP
  • West Dunbartonshire HSCP
  • East Renfrewshire HSCP

Implementation Group 3 launched on 18th July 2022, which includes ALL remaining areas including

  • Estates & Facilities
  • Corporate Services
  • Renfrewshire HSCP

Please note that the link (below) is now available for ALL users to raise calls via the new HR Connect Portal, as Zendesk is being phased out.

Please ensure that you add the link to your Favourites for easy access.

If your enquiry is urgent or you would prefer to talk to one of the eESS Support Team please contact us by telephone 0141 278 2700 option 5. The team are available between 10 am and 2 pm, Monday to Friday

Please note when calling eESS Team for the first time you may be required to provide some key details about who you are and where you work.

Your details will be stored in our system which means when you contact the eESS Team again these details will not need to be taken and a simple check will be done to ensure the details are still correct.

About eESS

eESS is a single, national NHS Scotland approach to HR systems that is intended to enable a high quality, standardised HR function. 

The new system will hold an employee record for all employees of NHS Greater Glasgow and Clyde. This system will interface with Payroll and SSTS (Scottish Standard Time System) to provide real time workforce information and reports. Key features of the system will include:

  • Employee Self Service – Employees can view their employment record, make changes to personal data e.g. address and request training.
  • Manager Self Service – Managers can approve requests and, via the system, put changes such as change of hours through to payroll. Managers will also be able to use manager self service for improved workforce record keeping and reporting.
  • Core HR
  • Employee Relations
  • Learning Management System.