The Person Centred Health and Care Team speak to people currently receiving care about their experience of care.
Each month we support clinical teams to look at what people receiving care are telling them, to design improvement plans to take forward ideas and suggestions to improve care.
This is the real-time Care Experience Improvement Model. You can find further information about the model from Healthcare Improvement Scotland.
If you are a member of a clinical team and interested in learning more, please email person.centred@ggc.scot.nhs.uk